Non-Clinical Staff Training

This one hour session gives you the tools to make a business plan for your surgery, including useful templates to aid business and succession planning, which is now part of the CQC well led domain. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone […]

This session provides you with some practical tools to boost your own resilience and your team's resilience to cope with work and life pressures. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post […]

This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. HOW LONG IS THE COURSE? 2 hours with time for discussion and questions WHO SHOULD ATTEND? Secretaries Non Clinicians Receptionists Heath care assistants SUMMARY The course aims to develop a good understanding […]

This session provides the tools to tackle conflict and to de-escalate situations in the workplace. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, if you […]

This session explores quality improvement methods and techniques including PDSA cycles and change management theories and strategies. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]

This session teaches the principles of coaching to develop your staff to self direct and problem solve. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, […]