Non-Clinical Staff Training

Event Description This one hour session will assist you to improve the QOF prevalence in your surgery to ensure maximising income in each list size area. Useful for new managers; data quality lead positions or those getting to grips with QOF management. This is an interactive session and you will be expected to interact. Please […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

Event Description This one and a half hour session will talk you through the ways to improve your estates to maximise capacity. It will include writing the perfect Project Initiation Document (for funding ) ; quick wins to improve your current space; including the growth of surgeries due to maximising ARRS roles from your PCN. […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]

This session explores appraisal techniques from identifying the framework to be reviewed to the logistics of achieving a motivating and effective appraisal. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve […]

How to empower your team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. This 60 minute lunch and learn session teaches the principles of coaching to develop your staff to self direct and problem solve This is an interactive session and you will be expected to interact. Please […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

Event Description This one and a half hour session will talk you through the ways to improve your estates to maximise capacity. It will include writing the perfect Project Initiation Document (for funding ) ; quick wins to improve your current space; including the growth of surgeries due to maximising ARRS roles from your PCN. […]

To book a place on a training session, please click on your chosen event and register through the link provided. Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only. Places are limited . If you cannot attend this training, please ensure you have cancelled your place so […]