Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality. For non-clinical staff.

HOW LONG IS THE COURSE? 2 hours with time for discussion and questions WHO SHOULD ATTEND? Secretaries Non Clinicians Receptionists Heath care assistants SUMMARY The course aims to develop a good understanding of the most common blood tests taken in general practice. We explore the medical reasons why these blood tests are required, including discussion […]

This session explores different management styles and provides the necessary tools to delegate effectively. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, if you have […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for […]

This session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in […]