Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. HOW LONG IS THE COURSE? 2 hours with time for discussion and questions WHO SHOULD ATTEND? Secretaries Non Clinicians Receptionists Heath care assistants SUMMARY The course aims to develop a good understanding […]

This session provides the tools to tackle conflict and to de-escalate situations in the workplace. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, if you […]

This session explores quality improvement methods and techniques including PDSA cycles and change management theories and strategies. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]

This session teaches the principles of coaching to develop your staff to self direct and problem solve. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, […]

This one hour session will assist you to improve the QOF prevalence in your surgery to ensure maximising income in each list size area. Useful for new managers; data quality lead positions or those getting to grips with QOF management. This is an interactive session and you will be expected to interact. Please ensure you […]