Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]

This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods. This is ideal for staff who are looking to improve their skills in venepuncture. This is only available to healthcare staff who work in Primary Care within Lancashire and South Cumbria Location: Education Centre, […]

OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. This Primary Care […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]