The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and […]

Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient. AIMS Defining […]

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. Please […]

OVERVIEW   The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which […]

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will […]

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will […]

How to empower your team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. This 60 minute lunch and learn session teaches the principles […]

The Art of Delegation is a lunch and learn session for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. This 60 minute lunch […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand […]

This session explores problem solving and decision making tools as well as looking at root cause to establish an effective solution to a problem. This is an interactive session and […]