Non-Clinical Staff Training

Workshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW This interactive course enhances telephone […]

OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn […]

OVERVIEW Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that […]

OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff […]

OVERVIEW   An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations […]

OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone […]

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