To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Non-Clinical Staff Training
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Excellent Customer Care Training
Non-Clinical Staff TrainingOVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between […]
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Supervisory and Leadership Skills Training
Non-Clinical Staff TrainingOVERVIEW Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of […]
Free -
Correspondence Management Workshop – Level 2
Non-Clinical Staff TrainingWorkshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or […]
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Managing Difficult Telephone Conversations Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW This interactive course enhances telephone […]
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Note Summarising Training
Non-Clinical Staff TrainingOVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in […]
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Correspondence Management Workshop – Level 3
Non-Clinical Staff TrainingWorkshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or […]
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Managing Difficult Telephone Conversations Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW This interactive course enhances telephone […]
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Note Summarising Training
Non-Clinical Staff TrainingOVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn […]
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Supervisory and Leadership Skills Training
Non-Clinical Staff TrainingOVERVIEW Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of […]
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Essential Care Navigation
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that […]
Free