An introduction to Demand, Capacity and Variation including the theory behind them and we consider why this is important and its practical application in primary care settings.  Learning about demand and capacity is one of the ways we can gain knowledge about what is happening in our system, and specifically about how well patients are accessing the […]

What is Patient Activation? It is widely acknowledged that people who have the knowledge, skills and confidence to manage their own health tend to have better health outcomes than those who may have a more passive approach. Patients/clients with high levels of activation usually understand their role in the care process and feel capable of […]

Venue TBC What is MECC? Making Every Contact Count (MECC) is the opportunistic delivery of consistent and concise healthy lifestyle information via brief or very brief behaviour change interventions, enabling individuals to engage in conversations about their health at scale across organisations and populations. Staff across health and care, local authority and voluntary sectors have […]

Safe, reliable processes I (Reliable Design) Safe, reliable processes (reliable design) focusses on how we design reliable processes that lead to consistently good and safe care delivery.  This module will introduce the key concepts and principles behind reliable design and consider their relevance in and application to primary care, using examples taken from clinical practice.  It […]

19th January & 26th January 2024 – Blackpool, Venue TBC Health coaching is a supported self-management intervention and is part of the NHS Long Term Plan’s commitment to make personalised care business as usual across the health and care system. Health Coaching Development of health coaching skills focuses on training health and social care staff, […]