Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

This session explores techniques for self development including identifying personality traits, strengths and development needs. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. You will receive a certificate post training for your attendance. Places are limited, if you […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve […]

This one hour session gives you the tools to make a business plan for your surgery, including useful templates to aid business and succession planning, which is now part of the CQC well led domain. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]

COURSE OVERVIEW: In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results. MEDICAL NECESSITY: Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and […]