Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]

Places are limited. If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing. WHO SHOULD ATTEND? […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve […]

This session is suitable for Practice Managers , assistant managers and operations managers . An hour and a half session to go over the areas of general practice that you need to prepare to be CQC ready, ahead of any planned inspection, to avoid a last minute panic. We will cover Safeguarding, Infection Control, Health […]

This session is suitable for Practice Managers , assistant managers and operations managers . An hour and a half session to go over the areas of general practice that you need to prepare to be CQC ready, ahead of any planned inspection, to avoid a last minute panic. We will cover Safeguarding, Infection Control, Health […]

As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part […]

As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part […]

This one and a half hour session gives you the time and understanding to work through the GMS statement; look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s role in practice finance.

As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part […]