Non-Clinical Staff Training

For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism. Course Aims: Defining excellent customer care Why first impressions are so critical Understanding why people demand and don’t ask Understand why […]

In this course, you'll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings. About this course: What is care navigation, triage and signposting? Effectively open a care navigation conversation and retain control about its direction Focusing on what you […]

This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations. GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with healthcare regulations. Culturally […]

The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required. This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your […]

In this course, you'll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings. About this course: What is care navigation, triage and signposting? Effectively open a care navigation conversation and retain control about its direction Focusing on what you […]

For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. Course Aims: What is Snomed CT Snomed Coding and concepts (England and Wales) Explaining how concepts can be used to increase accuracy. To explain searching techniques for coding To develop an understanding of common coding misconceptions Patient access Snomed search browsers Improving data quality […]

This course is  specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes. About this course: Primary Care Focused Training: Our course is  specifically designed to meet the unique needs of general practice primary care staff, equipping you with the […]

By the end of this course delegates will be better able to: Describe and understand what it is that makes conversations feel difficult Notice early signs of frustration and anger and diffuse a situation Develop strategies to manage their stress Understanding unreasonable expectations and changing how we feel about them Moving from the “feel-act” dynamic […]

This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations. About this course: GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with […]

The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required. This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your […]