Non-Clinical Staff Training

This session aims to highlight the challenges of leadership in the context of primary care to help new or aspiring leaders on their journeys. During the session you will: Develop awareness and explore your own leadership behaviours using the Healthcare Leadership Model. Discover what makes an impactful manager through reviewing the concept of a Management […]

Recharge and Recovery is a training session developed to support learners in being resilient and able to thrive despite the modern challenges of work-life demands and pace of change. This course teaches life skills and self-awareness that are valuable in enabling learners to recover from intense work periods. During the session you will: Discover the […]

This session aims to highlight the challenges of leadership in the context of primary care to help new or aspiring leaders on their journeys. During the session you will: Develop awareness and explore your own leadership behaviours using the Healthcare Leadership Model. Discover what makes an impactful manager through reviewing the concept of a Management […]

Recharge and Recovery is a training session developed to support learners in being resilient and able to thrive despite the modern challenges of work-life demands and pace of change. This course teaches life skills and self-awareness that are valuable in enabling learners to recover from intense work periods. During the session you will: Discover the […]

Recharge and Recovery is a training session developed to support learners in being resilient and able to thrive despite the modern challenges of work-life demands and pace of change. This course teaches life skills and self-awareness that are valuable in enabling learners to recover from intense work periods. During the session you will: Discover the […]

This session aims to highlight the challenges of leadership in the context of primary care to help new or aspiring leaders on their journeys. During the session you will: Develop awareness and explore your own leadership behaviours using the Healthcare Leadership Model. Discover what makes an impactful manager through reviewing the concept of a Management […]

OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and […]

OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS To examine the reasons for coding Introducing Snomed Concepts Explaining how concepts can be used […]

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]