Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.   AIMS Getting […]

OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS What should be summarised? What can be omitted? When is active/past used? When is significant/minor used? […]

OVERVIEW Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people, communication, and motivational skills and this is what attending the course will help you […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]

OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. This Primary Care […]

OVERVIEW   An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in […]

OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. This Primary Care […]

OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]

Full details on Striding edge site here: The Hub - Striding Edge Consultancy

OVERVIEW   The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS   To examine the reasons for coding Introducing Snomed Concepts Explaining how concepts can […]