Healthcare Support Worker (Level 2)
Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing. You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner. HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work.
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Duration
21 months
Most Suitable For
Suitable for new recruits and current staff who are wanting to gain new skills, knowledge and qualification to progress in to or develop within a HCA/HCSW/Care worker role. Non-clinical staff with little or no clinical experience are able to apply for this apprenticeship.
Award
Level 2 Healthcare Support Worker Intermediate Apprenticeship award Optional Pearson BTEC Level 2 Diploma in Care (employers must check full details about this with the Training Provider and confirm the need for this additional option during application stage) This programme can also support the achievement of the Care Certificate.
Programme Cost
£5,000
Tuition fee financial support options, and how to apply for most of these, are detailed in our Apprenticeships Process Employer Guide. Please note the following important changes to apprenticeship tuition fee funding options, for August 2026-July 2027 intakes:
- For non-levy paying employers (most SMEs): the tuition fee will now be 100% gov funded if the candidate is aged 16-24 (or turning 16 June-August 2026). The education provider will advise employer how to secure this during programme application stage. For level 2-6 programmes if candidate is aged 25 or over, both the levy transfer (100% funds) and co-investment (95% funds) options will continue to be available for employers to apply for.
- For levy-paying employers: for all level 2-6 programmes, for both apprentices already on programme and future intakes, the co-investment option has changed to 25% employer contribution and 75% gov contribution. However, for future applications, the levy transfer option (100% funds) will continue to be available for employers to apply for.
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Additional Funding
- Employer incentives for apprenticeships starting between August 2026-July 2027 (see here for full details):
- £1,000 if apprentice is aged 16-18 (or turning 16 June-August 2026); or aged between 19-24 and has either an Education, Health and Care (EHC) plan provided by their local authority and/or has been, or are, in the care of their local authority.
- £2,000 for non-levy paying employers only (typically SMEs) if recruit person(s) aged 16-24 (or turning 16 June-August 2026) on to an apprenticeship programme from October 2026, as long as the employment only starts within 90 days before the intake start date.
- £3,000 Youth Jobs Grant - Employer may be able to apply for this if recruits an unemployed person(s) aged 18-24 who has been on universal credit for over 6 months. Full details are available here.
- Employer may not have to pay Class 1 Employer National Insurance if apprentice is under the age of 25. Full details are available here.
Start Date
September and March
Teaching Delivery
Face-to-face (Widnes Campus)
Key Learning Requirements
Apprenticeships require learners to achieve specific new knowledge, skills and behaviours (KSBs), which are detailed in the Apprenticeship Standard. These are achieved by;
1) Programme Teaching; 1 day a month, plus online resources. This is a hybrid delivery so you can choose from; all face-to-face, all online or a combination of both.
2) Independent study; such as assignment/project research and write up
3) Learning in the workplace; shadowing colleagues, completing programme assigned work based projects, day-to-day development within your current role duties/work activities, reflections with mentor, relevant training sessions.
Modules
This programme has fixed module delivery (you are unable to choose the modules studied). A list of modules is available on the course webpage or course materials.
Placements
This programme does not require external placements to be completed, although varied experiences are beneficial.
Assessments
Assessed throughout the programme by assignments, observations, evaluations and End Point Assessment.
Key Candidate Entry Requirements
- Employed 30 hours or more for the duration of the apprenticeship. The apprenticeship duration may be extended to support staff who work less than this (will be looked at on individual basis).
- Enhanced DBS
- Preferably, evidence of English and Maths at GCSE C/4 or above / Functional Skills Level 2 / Equivalent. If the candidate does not have evidence of Maths and English at the relevant level, there are two options; 1. via NHSE funded online revision and exams. Or, 2, Education Provider will support the learner through the relevant learning and exams, alongside their apprenticeship. An initial diagnostic assessment will be completed by the Education Provider at application stage to determine suitability for this option.
Full requirements and details are found on the Education Provider’s course webpage.
Key Employer Entry Requirements
• Ensure Learner has the support and opportunities to achieve the requirements of the apprenticeship.
• A member of staff, preferably experienced HCSW, to mentor the apprentice.
Listed as an Approved Provider under an NHS Procurement
No
Application Timescale
- It takes on average 2 months to complete all application stages for this programme.
- If recruiting to this position, additional time will be required for recruitment and advertising stages.
Additional Training Hub Support
Primary Care employees have access to:
- All resources provided by the L&SC PC Training Hub such as Digital training, Health and Wellbeing support and events.
- Including, The HCSW webpage which highlights options and resources suitable for this role, such as phlebotomy training and Non-clinical Training and Resources on this webpage . These options may compliment the apprenticeship (always check suitability with your apprenticeship education provider).
Pathway
The Institute for Apprenticeships and Technical Education (IfATE) has an interactive
occupational maps tool which shows the variety of progression pathways using apprenticeships.
Career progression does not have to be linear. Entry criteria may differ per provider and even more varied routes may be available depending on the individuals prior learning and experience.
Information Last Updated
03/03/2026
Further Programme and Provider Information
If you would like to know anything further about the programme itself, please contact: [email protected]
How to Apply
If you would like to apply for an apprenticeship programme - either for yourself, a member of staff, or a vacancy position - please complete our apprenticeship form. This form is for Primary Care Employers within Lancashire and South Cumbria only.
By completing the form, the Training Hub Apprenticeships Team will be able to complete basic pre-checks, provide you with personalised guidance, and start the programme application process for you. If you would like to discuss anything first, please email [email protected] or call Olivia, Apprenticeships Manager, on 07735161775. You can find out about the stages of applying for an apprenticeship within our Apprenticeships Process (Employer Guide).
