To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Events
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As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part […]
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For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism. Course Aims: Defining excellent customer care Why first impressions are so critical Understanding why people demand and don’t ask Understand why […]
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For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism. Course Aims: Defining excellent customer care Why first impressions are so critical Understanding why people demand and don’t ask Understand why […]
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In this course, you'll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings. About this course: What is care navigation, triage and signposting? Effectively open a care navigation conversation and retain control about its direction Focusing on what you […]
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