35 events found.
To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Events
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Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient. AIMS Defining excellent customer care Why first impressions are so critical Understanding why patients demand and don’t ask Understand why we feel challenged by ‘unreasonable’ expectations from […]
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