Non-Clinical Staff Training

OVERVIEW   The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS   To examine the reasons for coding Introducing Snomed Concepts Explaining how concepts can […]

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The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. Please note registration closes 3 days before session date.

Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient. AIMS Defining excellent customer care Why first impressions are so critical Understanding why patients demand and don’t ask Understand why we feel challenged by ‘unreasonable’ expectations from […]

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. Please note registration closes 3 days before session date.

OVERVIEW   The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS   To examine the reasons for coding Introducing Snomed Concepts Explaining how concepts can […]