Non-Clinical Staff Training

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.   AIMS Getting […]

OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS What should be summarised? What can be omitted? When is active/past used? When is significant/minor used? […]

OVERVIEW Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people, communication, and motivational skills and this is what attending the course will help you […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]