To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
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Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
How to have a challenging conversation (Non-Clinical)
Non-Clinical Staff TrainingThis session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance. This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
Free -
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Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
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Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
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Non clinical skills session How to have a challenging conversation (GPNs)
General EventsHow to have a challenging conversation training for GPNs and anyone in a clinical role within Primary Care hosted on MS Teams. This one hour lunch and learn session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance. This is an interactive session and you will be expected to interact. Please […]
Free -
Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
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Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
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Excellent Customer Care Training
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
Free -
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Excellent Customer Care
Non-Clinical Staff TrainingPlaces are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
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Group Mentoring for Managers Cohort 5
Non-Clinical Staff TrainingAs a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part […]
Free