To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Non-Clinical Staff Training
Excellent Customer Care Training
Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient. AIMS Defining […]
Essential Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. Please […]
SNOMED Training
OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which […]
Note Summarising Training
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will […]
Note Summarising Training
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will […]
Non clinical skills session How to empower your team (GPN)
How to empower your team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. This 60 minute lunch and learn session teaches the principles […]
Non clinical skills session The Art of Delegation (GPN)
The Art of Delegation is a lunch and learn session for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. This 60 minute lunch […]
Chaperoning Training
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW The course aims to really expand […]
Problem solving, root cause analysis and decision making (Non-Clinical)
This session explores problem solving and decision making tools as well as looking at root cause to establish an effective solution to a problem. This is an interactive session and […]
Business Planning Masterclass (Non-Clinical)
This one hour session gives you the tools to make a business plan for your surgery, including useful templates to aid business and succession planning, which is now part of […]