To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Non-Clinical Staff Training
Calendar of Events
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Excellent Customer Care Training
Excellent Customer Care Training
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and […]
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Chaperoning Training (non-clinical staff)
Chaperoning Training (non-clinical staff)
OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition […]
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Essential Care Navigation (non-clinical staff)
Essential Care Navigation (non-clinical staff)
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on. OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need […]