Non-Clinical Staff Training

OVERVIEW The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.   AIMS To examine the reasons for coding Introducing Snomed Concepts Explaining how concepts can be used […]

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   Workshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing […]

OVERVIEW The course aims to develop a good understanding of the most common blood tests taken in general practice. We explore the medical reasons why these blood tests are required, including discussion of the therapeutic ranges and why this is important. AIMS Clarification of terminology Understanding blood components Medical reasons behind the blood tests Why […]

OVERVIEW   With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.   This […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   Workshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   Workshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing […]

Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.   OVERVIEW With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will […]

Workshop Objective This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. […]