Additional
| Apprenticeship | Customer Service Practitioner |
|---|---|
| Training Provider | Luminate Education Group |
| Location | Blended, Online |
Duration
15 months
15 months
Most Suitable For
New recruits and current staff who wish to develop their knowledge, skills and behaviours in customer service.
New recruits and current staff who wish to develop their knowledge, skills and behaviours in customer service.
Award
Level 2 Customer Service Practitioner Intermediate Apprenticeship award. On successful completion, the indivdual is able to join the Institute of Customer Service as an Individual member at Professional level (any costs associated with this membership are not covered within the cost of the apprenticeship).
Level 2 Customer Service Practitioner Intermediate Apprenticeship award. On successful completion, the indivdual is able to join the Institute of Customer Service as an Individual member at Professional level (any costs associated with this membership are not covered within the cost of the apprenticeship).
Programme Cost
£3,500.
Apprenticeships are paid using employer levy. Levy Paying Employers and Non-Levy Paying Employers, please read our Tuition and Apprenticeship Service Account Guide for more information and instructions.
Additional Funding
For all Employers:
- If apprentice is under the age of 25, Employer may not have to pay Class 1 Employer National Insurance. Full details and criteria are found here.
- For apprenticeships starting between 1 August 2024 - 31 July 2025, employer may be eligible for £1,000 if apprentice is aged 16 - 18 years old, OR aged 19 - 24 years old and has either an Education, Health and Care (EHC) plan provided by their local authority and / or has been in the care of their local authority. Full details and criteria are found within the ESFA Funding Rules.
- Some Councils are providing incentive payments to local small employers who recruit and employ young apprentices. To find out more, including eligibility and how to apply for an incentive, please visit Lancashire Skills and Employment Hub (details within the GRANT presentation)
- Lancashire County Council incentive is £3,000 for 100 Lancashire employers
- Chorley Council incentive is £1,500 for Chorley employers
- Fylde Borough Council incentive is £5,000 for Fylde employers recruiting a new apprentice who is a Fylde resident.
Start Date
Anytime
Anytime
Teaching Delivery
Blended learning with mainly online learning and resources with some face-to-face (Printworks Leeds campus)
Blended learning with mainly online learning and resources with some face-to-face (Printworks Leeds campus)
Key Learning Requirements
Apprenticeships require learners to achieve specific new knowledge, skills and behaviours (KSBs), which are detailed in the Apprenticeship Standard. These are achieved by;
1) Programme Teaching; via online fortnightly workshops and on-campus teaching sessions (Training Provider to confirm frequency of this), plus online tests and resources.
2) Independent study; such as assignment/project research and write up
3) Learning in the workplace; shadowing colleagues, completing programme assigned work based projects, day-to-day development within your current role duties/work activities, reflections with mentor, relevant training sessions.
Modules
This programme has fixed module delivery (you are unable to choose the modules studied). A list of modules is available on the course webpage or course materials.
This programme has fixed module delivery (you are unable to choose the modules studied). A list of modules is available on the course webpage or course materials.
Placements
This programme does not require external placements to be completed, although varied experiences are beneficial.
This programme does not require external placements to be completed, although varied experiences are beneficial.
Assessments
Assessed throughout the programme by assignments, observations, evaluations and End Point Assessment.
Assessed throughout the programme by assignments, observations, evaluations and End Point Assessment.
Key Candidate Entry Requirements
• Employed 30 hours or more per week for the duration of the apprenticeship. The apprenticeship duration may be extended to support staff who work less than this (will be looked at on individual basis)
•Evidence of English and Maths at GCSE E/2 or above /Functional Skills Level 1 / Equivalent is required *This requirement is to be checked with the Training Provider following an expression of interest* (If the candidate does not have evidence of Maths and English at the relevant level, there are two options; 1. Functional Skills LEVEL 2 via NHSE funded online revision and exams. Contact Training Hub Apprenticeship Team for more details.
2. Or, Training Provider will support the learner through the relevant learning and exams, alongside their apprenticeship. An initial diagnostic assessment will be completed by the Training Provider at application stage to determine suitability for this option)
Full requirements and details are found on the course webpage/information.
Key Employer Entry Requirements
• Ensure Learner has the support and opportunities to achieve the requirements of the apprenticeship
• A suitably experienced member of staff to mentor the apprentice.
Listed as an Approved Provider under an NHS Procurement
Yes
Yes
Application Timescale
It takes on average 2 – 3 months to complete all application stages for this programme.
If recruiting to this position, additional time will be required for recruitment and advertising stages.
Additional Training Hub Support
Primary Care Employees:
• Have access to all resources provided by the L&SCPC Training Hub such as Digital training, Health and Wellbeing support and events.
• Non-clinical Training and Resources: this webpage lists training and resources for non-clinical roles, which may compliment the apprenticeship (always check suitability with your apprenticeship training provider)
Social Care Employees:
• Have access to all resources provided by the L&SCSC Training Hub such as training, Health and Wellbeing support and events.
Pathway
HASO Apprenticeship pathway tool is available here
Career progression does not have to be linear. Entry criteria may differ per provider and varied routes may be available depending on the individuals prior learning and experience.
Information Last Updated
11/09/2024
11/09/2024
Programme Resources
If you would like to know anything further about the programme itself, please contact:
Adele Walker, Deputy Head of Events, Enterprise & Employability Apprenticeships, Mabgate Campus on 07976221247 or [email protected]
How to Apply
If you would like to discuss or apply for an apprenticeship either for yourself, a member of staff or a vacancy for a new recruit, please complete the appropriate Training Hub Expression of Interest Form from the following options. This allows the apprenticeship team to complete basic pre-checks and to ensure the advice and guidance provided to you is tailored to your service. When relevant, application instructions (including tuition fee and funding instructions) will be sent.
Primary Care Online Expression of Interest Form. If you would like to discuss anything first, please email [email protected] or call Olivia on 07735161775
Social Care Online Expression of Interest Form. If you would like to discuss anything first, please email [email protected] or call Dawn on 07796 060023
