To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Partnerships with people and communities in primary care: The art of the possible
The event will focus on engaging effectively with local communities, particularly in primary care settings, and will be a great forum for sharing ideas. We anticipate you being able to: • Share good practice and examples • Get your queries around engagement in primary care answered • Engage with the new animation […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Working with health inclusion groups in primary care: What to consider
The event will focus on how to engage with marginalised communities/inclusion health groups, particularly in primary care settings, and will be a great forum for sharing ideas. We anticipate you being able to: Share queries around how to engage with marginalised communities and get your questions answered Share good practice and examples Engage with our […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Pharmacy Leads Programme – Cohort 4
The role of the Pharmacy Lead plays a crucial part in the coordination and delivery of Primary Care services. Pharmacies are busy; adapting to deliver new services, meeting demands at pace to support local community population health and operating within Primary Care Networks (PCNs) and Integrated Care Systems. This leadership development programme has been designed to support PCN Pharmacy Leads to identify priorities […]