To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
NMC (2018) SSSA – Practice Supervisor/Practice Assessor update
Practice Supervisor / Practice Assessor update for practice partners working in Private, Independent & Voluntary Organisations (PIVO) .
Building Ourselves Back Up
30 June, 5.30 - 7pm The NWLA has commissioned this Building Ourselves Back Up cohort specifically for Primary Care, so that colleagues can explore strategies and tools to more effectively process strong emotions for positive health and wellbeing, develop and implement mindsets which will foster good mental health and facilitate a process of looking […]
Care Navigation Training
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]
Managing Difficult Telephone Conversations
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse. AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]
Primary care engagement event – Understanding what our colleagues need
NHS England and NHS Improvement would like to invite all primary care colleagues to join an informative online event on 30 June at 5.00pm-6.30pm. This will be a great opportunity to hear about current, dedicated health and wellbeing support offers available to colleagues working across primary care sectors. We will also be sharing insights and […]
Building Ourselves Back Up
We are living through times that most of us could never have imagined. Many of us are not in the best emotional shape facing increasing demands on our time, resources, and energy. It’s not surprising we may feel exhausted and on edge. Emotions matter for health and wellbeing – how we feel influences our bodies, […]
Immunisation and Vaccination Annual Update
Please note this training will be on virtually on MS Teams and it will be recorded. The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information. This course is not suitable as a foundation training and is only an update and […]
Making Integrated Care ‘Work’
As ICSs become statutory bodies, two of their key ambitions - delivering operational excellence and improving patient outcomes across their population - will require new ways of working. With increasing collaboration between public health teams, clinicians, and community organisations alike, successful integrated care partnerships must implement data strategies that can make these outcomes a reality. […]
Health and Wellbeing training
Come join us for the L&SC PCTH Health and Wellbeing Training. Open to all primary care staff. Hosted by one of our Health and Wellbeing Champions, Sara Baldwin.