This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse.   AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]

NHS England and NHS Improvement are hosting a webinar on 27th June, 1 – 2pm to share updates on progress and findings related to local and international long COVID research. This webinar is for NHS healthcare professionals, especially post COVID service leads, NHS England and Improvement regional leads, commissioners and colleagues involved in the delivery of […]

This masterclass focuses on setting the tone and nurturing a climate for effective virtual or remote working About this event This masterclass is about how we as leaders create a climate which enables effective virtual working. Areas we will explore include: • How do we create and sustain a climate of psychological safety in our […]

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]

The Covid pandemic has had significant impact on detection and management of cardiovascular disease high risk conditions and this is why the NHS Planning Guidance has prioritised the restoration of CVD interventions to pre-pandemic levels. The Clinical Policy Unit of NHS England and NHS Improvent are hosting a series of webinars on CVD prevention restoration […]

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse.   AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs with the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), […]

This workshop is for all Educators who support pre-registration learners, Allied Health Professional, Physician Associates, General Practitioners, NMC Assessors and Supervisors This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

In improbable situations like the pandemic, which has disrupted our routines and best-laid plans, we need to learn to live with ambiguity. Uncertainty is all around us. We crave information about the future, we crave security, we want to feel safe and have a sense of control over our lives and the current situation means […]

This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and to reduce difficult conversations/abuse.   AIMS Getting the Best out of Patients on the Phone Creating the personal connections that are lost in face to face contact How your choice of words matters […]