To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
- This event has passed.
Excellent Customer Care Training
Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient.
AIMS
- Defining excellent customer care
- Why first impressions are so critical
- Understanding why patients demand and don’t ask
- Understand why we feel challenged by ‘unreasonable’ expectations from patients
- How empathy affects our reactions and how to become more empathetic in challenging conversations
- Creating more effective team approaches to dealing with challenging patients
- Managing anger and complaints more effectively.
- Managing queues more effectively
- Reducing abuse on the phone
For non-clinical staff only.