To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
To book a place on a training session, please click on your chosen event and register through the link provided.
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Essential Care Navigation
In this course, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.
- What is care navigation, triage and signposting?
- Effectively open a care navigation conversation and retain control about its direction
- Focusing on what you can offer and not worrying about what you can’t
- Make the patient feel heard without allowing the patient the opportunity to dictate their solution
- Ask insightful questions to elicit the essential information to navigate accurately
- Use language carefully to make the patient feel understood and heard
- Manage different types of patient responses and attitudes
- Creating rapport (both on the phone and F2F)
- Managing different types of patient responses (oversharing, embarrassment, anger, communication barriers)
- Interrupting and closing off conversations.
- Understand more about ARRS.
To gain a deeper understanding of NHS Care Navigation, we recommend reading the BMA guideline for an in-depth perspective.
Gain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively, asking insightful questions, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system.
Explore the specific nuances of GP care navigation, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care.
Master the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions, ensuring that the patient feels respected, heard, and understood. Use the right language to minimize anger and confrontation, making patients more accepting of care navigation options and reducing the likelihood of challenging situations.
Get an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
- You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
- If you have any additional needs or requirements to attend this session, please contact us at [email protected].
- By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.