PROGRAMMES
Administration and Clerical Support
This training offer supports the essential and much-valued Administration and Clerical workforce within Primary Care across Lancashire and South Cumbria. It provides the training, support and development staff need to carry out their roles and progress their careers.
On this page you will find training options, webinars and events, funding information, updates and links to resources. If the training you would like to access is not listed below, please fill in this Expression of Interest form.
If you have any questions please contact our team [email protected]
Ready to take your next step in Primary Care?
If you are ready to take your next step in Primary Care you may find our interactive tool useful to help you to consider the options available to you.
What's happening
Current Training Offers
Chaperoning
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
“Very interesting and informative training session.
Learnt more around the chaperoning role than I
originally thought I would.
Much more confident in the role moving forward.”
Essential Care Navigation
Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
Excellent Customer Care
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
“Very interesting and informative training session.
Learnt more around the chaperoning role than I
originally thought I would.
Much more confident in the role moving forward.”
SNOMED - Clinical Coding
This course aims to provide clinical coders, of all experience levels, with the essential techniques and knowledge to confidently find the correct codes for your primary care team.
Speaking to People with English as a Second Language
The course addresses diverse communication scenarios, providing practical tips for face-to-face interactions, telephone conversations, and written communication. Participants learn to navigate language barriers with confidence, ensuring clear and meaningful communication in various contexts.
Understanding blood tests and results
The course aims to develop a good understanding of the most common blood tests taken in general practice.
We explore the medical reasons why these blood tests are required, including discussion of the therapeutic ranges and why this is important.
Masterclasses
Development Masterclasses held on MS Teams.
Various dates and topics.
See below to book:
Click the below topic to find out more, see all dates and book:
Training is published in response to demand. If the training you would like to access is not listed above, or no dates are available, please fill in this Expression of Interest form.
Diploma and Short Course Offers
Apply for funding
Basic Medical Terminology
The aim of this unit is to enable the learner to develop a basic knowledge of how to accurately construct, identify and use a specified range of medical terminology.
Please fill in the Expression of Interest form.
Once we have approved your funding, we will advise you on your next steps to apply on the course.
Medical Terminology Level 2
Please fill in the Expression of Interest form.
Once we have approved your funding, we will advise you on your next steps to apply on the course.
Basic Medical Terminology via elearning on Bluestream (no funding required)
Blue Stream Academy is pleased to announce the release of a new Medical Terminology course. This course has been developed to provide a basic introduction for those working in health and social care who may need to understand commonly used medical terms and abbreviations in their day-to-day roles.
If your Practice has Bluestream please ask your administrator if this can be added to your profile
AMSPAR Full Diploma or Individual Modules
- Managing medical ethics & legal requirements
- Financial management & budgeting
- Managing information & communication
- Developing & leading teams to achieve organisational goals & objectives
- Developing or improving services in a primary care health environment
- Developing critical thinking
- Managing for efficiency and effectiveness
- Managing recruitment
- Becoming an effective leader
Please fill in the Expression of Interest form.
Please state if you are applying for the full diploma or which individual modules.
Once we have approved your funding, we will advise you on your next steps to apply on the course.
Primary Care Management Programme (PMA)
This is made up of 15 modules and is aimed at new or aspiring practice and business managers and those who are looking to refresh and expand their knowledge in practice management.
Modules:
- Demand for Access
- Personal Development
- Leadership & Change Management
- Care Navigation/Active Signposting
- Introduction to Practice Management
- Managing Practice Finances
- Customer & Conflict Management
- HR & Employment Law
- Correspondence Management & Workflow Optimisation
- Succession Planning & Workforce Retention
- CQC Inspection Framework
- Digital Transformation: IT & e-Services
- QOF
Please fill in the Expression of Interest form.
Once we have approved your funding, we will advise you on your next steps to apply on the course.
Medical Secretary - KeyNet
MC10 - Medical Secretary Diploma Course - Advanced (approx. 60 hours
See full course details here: MC10 MEDICAL Secretarial
This course is suitable for beginners, graduates requiring skills for the modern business environment or for those already working within a medical environment. Beginners learn touch typing, audio typing and word processing. The course includes medical terminology basics and medical documentation such as those used in hospitals and by GPs. Modules include Copy Typing, Text Production at Level 1 and Level 2, Medical Word Processing Level 2 and Medical Audio Transcription Level 2. The course is available through distance learning.
The course offers the opportunity to gain the following:
KeyNet Medical Secretarial Diploma
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
MS30 - Medical Secretarial Short Diploma Course (30 hours)
See full course details here: MS30 MEDICAL Secretarial
This course is suitable for those who already have good keyboard and word processing skills.
The course includes medical terminology and medical documents such as those used in hospitals and by GPs. Modules include Text Production Level 2, Medical Word Processing Level 2 and Medical Audio Transcription Level 2. The course is available through distance learning.
The course offers the opportunity to gain the following:
KeyNet Medical Secretarial Diploma
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
MS35 – KN Medical Secretary Diploma - Advanced Level 3 (80-120 hours)
See full course details here: MS35 MEDICAL Secretarial Advanced Level 3
The course follows the syllabus for the OCR Word Processing Level 3 and OCR Text Production Level 3. Comprehensive training is given in medical terminology, advanced word processing and text production of a variety of correspondence.
- Medical Terminology: The origin and structure of medical terms, Terminology instruction, exercises and assessment
- Text Production Level 3
- Word Processing Level 3
The course offers the opportunity to gain the following:
- KeyNet Medical Secretarial Diploma Level 3
- AMSPAR/CITY & GUILDS Certificate in Medical Terminology Level 2 or 3
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
MT30 - Medical Terminology Course (60 to 80 hours)
See full course details here: MT30 MEDICAL TERMINOLOGY
This course is ideally suitable for those who already have some secretarial / administrative experience. It is suitable for those wishing to change career in order to specialise in medical secretarial work or for those already working within the NHS.
Comprehensive training is given in medical terminology.
- The origin and structure of medical terms
- Terminology instruction, exercises and assessment
The course offers the opportunity to gain the following:
- Keynet Certificate in Medical Terminology
- AMSPAR/CITY & GUILDS Certificate in Medical Terminology Level 2 or 3
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
MT35 – KN Medical Secretary Advanced Diploma (140 hours)
See full course details here: MT35 MEDICAL Secretarial Advanced Level 3
- Medical Terminology: The origin and structure of medical terms, Terminology instruction, exercises and assessment
- Text Production Level 3
- Word Processing Level 3
Comprehensive training is given in medical terminology, medical word processing and medical audio transcription of correspondence such as that used in hospitals and by GPs.
Medical Correspondence including; Letters, Memos and Reports using medical terminology throughout.
For example:
- Referral letters from GPs to Consultants
- Hospital lists of information
- Multi-page reports on medical conditions
- Tables of medical information
- Information notices
The course offers the opportunity to gain the following:
- KeyNet Medical Secretarial Advanced Diploma
- AMSPAR/CITY & GUILDS Certificate in Medical Terminology Level 2 or 3
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
MT60 – KN Medical Secretary Advanced Diploma (approx. 100-120 hours)
See full course details here: MT60 MEDICAL Secretarial
Comprehensive training is given in medical terminology, medical word processing and medical audio transcription of correspondence such as that used in hospitals and by GPs. A pocket medical dictionary and medical terminology book is also provided to aid your study.
- Medical Terminology: The origin and structure of medical terms, Terminology instruction, exercises and assessment
- Medical Word Processing
- Medical Audio Transcription
The course offers the opportunity to gain the following:
- KeyNet Medical Secretary Diploma
- AMSPAR/CITY & GUILDS Certificate in Medical Terminology Level 2 or 3
Please find below the application process:
- Please download, read and complete the Funding Application Form and return to [email protected]
- Once we have approved your funding, we will advise you on your next steps to apply on the course
Please state in your email clearly which course you are applying for
Further Training Offers
Free HFMA bitesize courses for NHS staff
The HFMA have worked in partnership with NHS England to provide a number of HFMA bitesize online courses free of charge to all NHS staff. There are several ways to access the courses for free. Visit the HFMA website.
Topics include:
- Counter fraud
- Digital transformation
- Health inequalities
- Social investment
NHS Operational Improvement Training for Primary Care Staff
Are you working in primary care at Band 6–8a (or equivalent), such as a GP practice nurse, practice manager, PCN lead, or other clinical/operational role?
A new free, CPD-accredited NHS training programme is now available – designed to equip you with the practical tools and leadership skills to make real improvements in how care is delivered in your practice, PCN, or local system.
See the below posters or visit NHS Impact to register.
NHS England is pleased to announce the extension of a national training programme – ‘Handling difficult situations – Caring for yourself and others with compassion’.
The Institute of General Practice Management (IGPM) has launched its formal accreditation programme for managers in primary care, with 10 managers already having received the accreditation.
Anyone with a managerial role in general practice can apply for accreditation, with full details of eligibility available on the IGPM website. Associates must apply to be assessed by an accreditation panel in order to obtain the level of Member of the Institute of General Practice Management (MIGPM).
This is welcomed news for managers, with the IGPM established by practice managers to ensure that there is a professional body to represent and support them. Practice managers can join The IGPM online.
NW Leadership Academy provide a wide range of free Leadership training to Primary Care staff. Visit their Primary Care page on their website here to see their up to date offers.
New ‘how to’ guides have been published as part of the package of resources available through the General Practice Improvement Programme. They include quick wins and tips from practices who have adapted how they work, to improve patient access and reduce pressure on staff.
The guides cover five elements:
- how to align capacity with demand
- how to improve care related processes
- how to improve care navigation
- how to improve telephone journeys
- creating highly usable and accessible GP websites for patients
For information on Vaccine Storage go to: https://portal.e-lfh.org.uk/Dashboard > Immunisations
NON-CLINICAL DEPARTMENT
Meet Our Team
Summer Longton
Project Lead