General Practice offers a range of Administration and Clerical roles that are integral to the successful running of a GP practice.
Click on the icons to find out more about the Non-Clinical roles in Primary Care.
Existing Staff
Coaching and mentoring is available for those colleagues working in Primary Care who are looking for support with their next step. If you would like one to one support and coaching from one of our Non-Clinical mentors email [email protected]
Apprenticeships
Apprenticeships are designed to help individuals develop the skills and knowledge required for a rewarding career and employers to build a workforce with future ready skills. Apprenticeships are a great option for current staff development and to recruit and develop new staff.
Telephonist/Switchboard Operator
As a telephonist/switchboard operator, you're usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department. People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures. Qualifications & Experience:- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Receptionist
As a telephonist/switchboard operator, you're usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department. People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures. Qualifications & Experience:- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Prescription Clerk & Team Lead
to follow
Clerk
Clerks are the engine that keeps the NHS running successfully. They make sure our patients have the information they need for their care and our healthcare professionals can access crucial patient records. Records about patients must be kept safely and confidentially. They must meet government and legal requirements for data protection etc.- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
General Practice Assistant
The General Practice Assistant role assists in routine admin tasks and basic clinical duties, such as arranging follow up appointments, managing post / emails, completing paperwork for the GP to approve and sign and helping the GP to liaise with other organisations.- Worked in General Practice and is already considered competent in good patient care
- Be DBS enhanced level checked
- Make a commitment to 6–9-month GPA learning programme (minimum 1 day per week)
- Confirm a dedicated, named GP mentor who can guarantee regular tutorials
Support Secretary-Typist
As a typist, you'll use word processing systems to create a range of documents. These may be reports, letters, case notes, etc. If you work as an audio typist, you'll listen to dictated information dictated and type what you hear, turning it into a well-presented document potential in a variety of formats.- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
Medical Secretary
As a medical secretary or personal assistant, you'll usually work for a senior member of staff or group of staff. You'll support the work of a department by taking on administrative and secretarial tasks. For example: To provide full secretarial support to the doctors, including typing referral letters and arranging appointments, both NHS and private, and follow up arrangements as required.- Worked in General Practice or hospital
- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of clinical systems used in General Practice
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
Health Records Staff & Summariser
Practices are moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and Read Code relevant information from patient’s clinical records into the Practice computer system, working strictly in accordance with the Practice notes summarizing protocol. Health records make sure that vital patient information is recorded and stored accurately so their frontline colleagues can access it at any time and at any place.- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
- Minimum of 12 months experience in an admin or customer services role
Clinical Coder
The postholder will be responsible for the read-coding of relevant information into the patient’s electronic healthcare records on Emis Web clinical system, adhering to the practice coding policy.- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Finance Administrator
In financial administration, your role may incorporate working on budgets, working alongside a Finance Manager and deciding on resource allocation. Finance Administrator responsibilities include maintaining records for all transactions, preparing monthly and quarterly financial reports and processing reimbursements.- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Care Coordinator
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals. They work closely with the GPs and other primary care colleagues within the primary care network (PCN) to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers (if appropriate), and ensuring that their changing needs are addressed.- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to Diploma/ HNC / NVQ 3 level (or relevant experience)
- Minimum of 2 years’ experience of working with healthcare professionals in a care related role
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Administration Manager
Responsible for providing a high quality senior personal assistant (PA) service to the chief executive and chair of the organisation. Helping the trust board secretary in supporting the board and executive committee structure, leading and co-ordinating the work of director-level PAs to ensure that office functions were managed effectively. You may be required to manage an administrative staff member or team.- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
Finance Manager
Our finance managers make sure that our frontline staff have the resources they need to be able to deliver the treatment and care our patient’s needs.- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
Practice Manager
Practice managers are vital to the successful running of GP surgeries. You'll manage the business aspect of the surgery, making sure that patients are at the centre of the surgery's operations.- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Experience working as a Manager in Primary Care
- Relevant qualification in Business Management or equivalent (MBA, DMS or AMSPAR)
Direct Recruitment
Around 25,000 vacancies are advertised every month on the NHS jobs website in more than 350 different careers. Whether you want to work directly with patients or behind the scenes, there’ll be a job to suit you.
T-levels
T-levels are two-year courses for 16-19 year olds which include an industry placement of at least 45 days, allowing students to progress into employment or higher-level apprenticeships and further education. A T-level programme offers learners first-hand experience to a rewarding career in Primary Care.
Existing Staff
Coaching and mentoring is available for those colleagues working in Primary Care who are looking for support with their next step. If you would like one to one support and coaching from one of our Non-Clinical mentors email [email protected]
Direct Recruitment
Around 25,000 vacancies are advertised every month on the NHS jobs website in more than 350 different careers. Whether you want to work directly with patients or behind the scenes, there’ll be a job to suit you.
Telephonist/Switchboard Operator
As a telephonist/switchboard operator, you’re usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You’ll operate switchboard equipment to receive calls and pass them on to the correct person or department. People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures.
Qualifications & Experience:
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Receptionist
As a telephonist/switchboard operator, you’re usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You’ll operate switchboard equipment to receive calls and pass them on to the correct person or department. People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures. Qualifications & Experience:- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Prescription Clerk & Team Lead
to follow
Clerk
Clerks are the engine that keeps the NHS running successfully. They make sure our patients have the information they need for their care and our healthcare professionals can access crucial patient records.
Records about patients must be kept safely and confidentially. They must meet government and legal requirements for data protection etc.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
General Practice Assistant
The General Practice Assistant role assists in routine admin tasks and basic clinical duties, such as arranging follow up appointments, managing post / emails, completing paperwork for the GP to approve and sign and helping the GP to liaise with other organisations.
- Worked in General Practice and is already considered competent in good patient care
- Be DBS enhanced level checked
- Make a commitment to 6–9-month GPA learning programme (minimum 1 day per week)
- Confirm a dedicated, named GP mentor who can guarantee regular tutorials
Support Secretary-Typist
As a typist, you’ll use word processing systems to create a range of documents. These may be reports, letters, case notes, etc. If you work as an audio typist, you’ll listen to dictated information dictated and type what you hear, turning it into a well-presented document potential in a variety of formats.
- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
Medical Secretary
As a medical secretary or personal assistant, you’ll usually work for a senior member of staff or group of staff. You’ll support the work of a department by taking on administrative and secretarial tasks. For example: To provide full secretarial support to the doctors, including typing referral letters and arranging appointments, both NHS and private, and follow up arrangements as required.
- Worked in General Practice or hospital
- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of clinical systems used in General Practice
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
Health Records Staff & Summariser
Practices are moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and Read Code relevant information from patient’s clinical records into the Practice computer system, working strictly in accordance with the Practice notes summarizing protocol.
Health records make sure that vital patient information is recorded and stored accurately so their frontline colleagues can access it at any time and at any place.
- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
- Minimum of 12 months experience in an admin or customer services role
Clinical Coder
The postholder will be responsible for the read-coding of relevant information into the patient’s electronic healthcare records on Emis Web clinical system, adhering to the practice coding policy.
- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Finance Administrator
In financial administration, your role may incorporate working on budgets, working alongside a Finance Manager and deciding on resource allocation. Finance Administrator responsibilities include maintaining records for all transactions, preparing monthly and quarterly financial reports and processing reimbursements.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Care Coordinator
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals. They work closely with the GPs and other primary care colleagues within the primary care network (PCN) to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers (if appropriate), and ensuring that their changing needs are addressed.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to Diploma/ HNC / NVQ 3 level (or relevant experience)
- Minimum of 2 years’ experience of working with healthcare professionals in a care related role
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Administration Manager
Responsible for providing a high quality senior personal assistant (PA) service to the chief executive and chair of the organisation. Helping the trust board secretary in supporting the board and executive committee structure, leading and co-ordinating the work of director-level PAs to ensure that office functions were managed effectively. You may be required to manage an administrative staff member or team.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
Finance Manager
Our finance managers make sure that our frontline staff have the resources they need to be able to deliver the treatment and care our patient’s needs.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
https://www.healthcareers.nhs.uk/explore-roles/management/roles-management/finance-manager
Practice Manager
Practice managers are vital to the successful running of GP surgeries. You’ll manage the business aspect of the surgery, making sure that patients are at the centre of the surgery’s operations.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Experience working as a Manager in Primary Care
- Relevant qualification in Business Management or equivalent (MBA, DMS or AMSPAR)
https://www.healthcareers.nhs.uk/explore-roles/management/roles-management/practice-manager
Telephonist/Switchboard Operator
As a telephonist/switchboard operator, you're usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department.
People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures.
Qualifications & Experience:
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Receptionist
As a telephonist/switchboard operator, you're usually the first point of contact for anyone who phones a hospital, clinic, health centre or NHS trust. You'll operate switchboard equipment to receive calls and pass them on to the correct person or department.
People who call might be anxious or upset so as the telephonist/switchboard operator, you may have to calm them down or reassure them. Some calls are urgent so you may have to contact emergency services or deal with an emergency situation according to the agreed procedures.
Qualifications & Experience:
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Link for further information:
Prescription Clerk & Team Lead
to follow
Clerk
Clerks are the engine that keeps the NHS running successfully. They make sure our patients have the information they need for their care and our healthcare professionals can access crucial patient records.
Records about patients must be kept safely and confidentially. They must meet government and legal requirements for data protection etc.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
General Practice Assistant
The General Practice Assistant role assists in routine admin tasks and basic clinical duties, such as arranging follow up appointments, managing post / emails, completing paperwork for the GP to approve and sign and helping the GP to liaise with other organisations.
- Worked in General Practice and is already considered competent in good patient care
- Be DBS enhanced level checked
- Make a commitment to 6–9-month GPA learning programme (minimum 1 day per week)
- Confirm a dedicated, named GP mentor who can guarantee regular tutorials
Support Secretary-Typist
As a typist, you'll use word processing systems to create a range of documents. These may be reports, letters, case notes, etc. If you work as an audio typist, you'll listen to dictated information dictated and type what you hear, turning it into a well-presented document potential in a variety of formats.
- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
Medical Secretary
As a medical secretary or personal assistant, you'll usually work for a senior member of staff or group of staff. You'll support the work of a department by taking on administrative and secretarial tasks. For example: To provide full secretarial support to the doctors, including typing referral letters and arranging appointments, both NHS and private, and follow up arrangements as required.
- Worked in General Practice or hospital
- Worked in a Secretary/PA role
- Appropriate typing qualification
- Knowledge of clinical systems used in General Practice
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
Health Records Staff & Summariser
Practices are moving towards becoming a paper-light environment, and the main responsibilities of the post-holder will be to summarise and Read Code relevant information from patient’s clinical records into the Practice computer system, working strictly in accordance with the Practice notes summarizing protocol.
Health records make sure that vital patient information is recorded and stored accurately so their frontline colleagues can access it at any time and at any place.
- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
- Minimum of 12 months experience in an admin or customer services role
Clinical Coder
The postholder will be responsible for the read-coding of relevant information into the patient’s electronic healthcare records on Emis Web clinical system, adhering to the practice coding policy.
- Educated to GCSE grade A to C in English and Maths
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Worked in General Practice or hospital
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Finance Administrator
In financial administration, your role may incorporate working on budgets, working alongside a Finance Manager and deciding on resource allocation. Finance Administrator responsibilities include maintaining records for all transactions, preparing monthly and quarterly financial reports and processing reimbursements.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to GCSE grade A to C in English and Maths
- Minimum of 12 months experience in an admin or customer services role
Care Coordinator
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals. They work closely with the GPs and other primary care colleagues within the primary care network (PCN) to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers (if appropriate), and ensuring that their changing needs are addressed.
- Knowledge of Microsoft Office applications, including Outlook, Word and Excel
- Educated to Diploma/ HNC / NVQ 3 level (or relevant experience)
- Minimum of 2 years’ experience of working with healthcare professionals in a care related role
- Knowledge of clinical systems used in General Practice
- An understanding and background in medical terminology
Administration Manager
Responsible for providing a high quality senior personal assistant (PA) service to the chief executive and chair of the organisation. Helping the trust board secretary in supporting the board and executive committee structure, leading and co-ordinating the work of director-level PAs to ensure that office functions were managed effectively. You may be required to manage an administrative staff member or team.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
Finance Manager
Our finance managers make sure that our frontline staff have the resources they need to be able to deliver the treatment and care our patient’s needs.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Previous management experience
https://www.healthcareers.nhs.uk/explore-roles/management/roles-management/finance-manager
Practice Manager
Practice managers are vital to the successful running of GP surgeries. You'll manage the business aspect of the surgery, making sure that patients are at the centre of the surgery's operations.
- Educated to high grade GCSEs and/or work experience
- Educated to A levels/equivalent
- Educated to a graduate level
- Experience working as a Manager in Primary Care
- Relevant qualification in Business Management or equivalent (MBA, DMS or AMSPAR)
https://www.healthcareers.nhs.uk/explore-roles/management/roles-management/practice-manager
Apprenticeships
Apprenticeships are designed to help individuals develop the skills and knowledge required for a rewarding career and employers to build a workforce with future ready skills. Apprenticeships are a great option for current staff development and to recruit and develop new staff.
T-levels
T-levels are two-year courses for 16-19 year olds which include an industry placement of at least 45 days, allowing students to progress into employment or higher-level apprenticeships and further education. A T-level programme offers learners first-hand experience to a rewarding career in Primary Care.
