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X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
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DTSTART;TZID=UTC:20230614T090000
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CREATED:20230327T125108Z
LAST-MODIFIED:20230327T125108Z
UID:31507-1686733200-1686744000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:OVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \n  \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/excellent-customer-care-training-2/
CATEGORIES:Non-Clinical Staff Training
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