Non clinical skills session Teamworking principles and building a cohesive team (GPNs)
2024-09-17 12:30 - 13:30 (Europe/London)
Teamworking principles and building a cohesive team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams.
This 60 minute lunch and learn session explores the qualities of successful teams, identifies the traits of dysfunctional teams and develops strategies to build a highly functioning cohesive team

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2024-09-17 12:30 - 14:00
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.

Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Immunisations and Vaccinations- Increasing Uptake 2024
2024-09-17 13:00 - 14:00
This 1 hour virtual training session is for all Healthcare Practitioners registered and non registered involved in the delivery of the national routine immunisation programme to support practice and help promote vaccine uptake amongst eligible individuals. This is non -mandatory and is additional to the mandatory annual update.
Content –
Vaccine Hesitance​
Common Concerns​
Brief overview of Vaccine preventable diseases
Improving Uptake​
Signposting​/ Resources​
Question Time

Time – 1 hour

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Stepping into a management position (Non-Clinical)
2024-09-17 14:00 - 15:30
This session explores the challenges when stepping into management for the first time and looks at the principles and strategies of effective management.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

PAM (Patient Activation Measure)Workshop 2.5hr – Virtual via Zoom
2024-09-18 09:30 - 12:00, 2024-10-11 09:30 - 12:00
Patient activation describes the knowledge, skills and confidence a person has in managing their own health and care.
There are twenty places available per each virtual PAM workshop.
Please ensure you are able to join from an individual computer/laptop terminal and have a working camera and microphone.
To apply for a place please fill out this PAM Training Application Form in full and send to: workforcetraining@activelancashire.org.uk
Once all delegates have been registered on a PAM Workshop a confirmation e-mail will be sent to you inc your Zoom Link.
Please note all applications are registered on a first come, first serve basis.
Once the workshop has been completed PAM outputs/Flourish info’s will then be sent to all participants who have completed the course in full.
Please note that registration on to Flourish is not automatic after completion of a PAM workshop. Some colleagues will benefit from using Flourish for PAM calculator use within their roles. If you wish to access the Flourish System for PAM use, please contact: workforcetraining@activelancashire.org.uk to request this after you have completed your PAM workshop session.
The PAM workshops are being delivered by Lancashire & South Cumbria ICB & Active Lancashire for the benefit of Lancashire & South Cumbria population, to assist people to become more active in their own health and care.

What is Patient Activation?
It is widely acknowledged that people who have the knowledge, skills and confidence to manage their own health tend to have better health outcomes than those that may have a more passive approach. Patients/clients with high levels of activation usually understand their role in the care process and feel capable of fulfilling that role.
People who have low levels of activation are usually less likely to play an active role in staying healthy. They are less good at seeking help when they need it, or at following advice given by healthcare professionals or managing their health when they are no longer being treated. If we want clients/patients to take ownership of their health and care we have to make them part of the process.

We need to listen, problem-solve, and collaborate
We need to help them gain the skills and confidence they need, not just the transfer of information.

Various studies show that targeted interventions can help increase patient activation. Least activated patients/clients can make the most gains when they are appropriately supported. Tailoring interventions to individual needs, significantly increases the likelihood that people will adopt behaviours that contribute to better health.
The Patient Activation Measure (PAM) is a validated patient-reported outcome measure owned by Insignia Health.
PAM was created to identify which patients/clients may need additional resources to manage their health.
The PAM tool is made up of 13 questions, which assesses a patient’s knowledge, skills and confidence in managing their health. Answers provide a score on a scale from 0 to 100. PAM scores between 1 and 99 are considered to be valid responses and allow any respondents to be categorised into one of four defined levels, ranging from level 1 (patients who do not actively contribute to their healthcare) to level 4 (patients who are proactive in managing their health and engage in healthy behaviours) which in turn determine the person’s ‘activation’ score on a level of 1, 2, 3 or 4.
Measuring activation can:

Improve outcomes and reduce costs
Reduce re-admissions and fewer episodes of unplanned and emergency care
Improve patient experience

Using PAM to tailor support for people with long-term conditions
The rising demand for healthcare services, a large proportion of which is due to the growing population of people with long-term conditions, has led to a need to manage the increasing pressure placed on primary and secondary care.
Adults with a long-term condition(s) can report the lowest level of PAM, and may feel overwhelmed by their condition(s). Supported patient self-management is a widely used strategy for trying to address the challenges of managing long-term conditions and multi-morbidity, including helping patients to change lifestyle behaviours and to learn core skills, such as responding to symptoms, managing medicine, improving diet, increasing exercise, stopping smoking, and managing interactions with professionals. People who can achieve this are described as ‘informed or activated clients/patients’. Self-efficacy (a sense of control over actions and outcomes) has been noted to be a key driver.
Why would more activated clients/patients tend to use less healthcare?

They may be better engaged in the ongoing management of their condition(s), consequently their need for healthcare to manage deterioration in their condition is reduced compared with less activated clients/ patients
Clients/patients may also be better equipped to co-ordinate their care, leading to fewer missed general practice and outpatient appointments.

PAM FLYER – MAY – DEC 2024
What is the Patient Activation Measure (PAM) 2024

Learning Environment Educator Development and Update Workshops
2024-09-18 12:00 - 13:30
This workshop is for all Educators who support pre-registration learners, Allied Health Professionals, Physician Associates, General Practitioners, NMC Assessors and Supervisors.
This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

You will receive an email prior to the workshop with the required pre-reading attached for this session.
You can also find the pre-reading here: https://lscthub.co.uk/learning-environment-educator-development-workshop/

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

National Influenza Update Training
2024-09-18 12:00 - 14:00, 2024-10-10 10:00 - 12:00
In line with the Public Health England, L&SC PCTH have developed an update training session for the National Influenza Flu Programme.
Sign up to this 1.5 hour virtual update available for all staff who are intending delivery of flu vaccinations this year. This will include details of flu strains this year, the eligibility cohorts, administration and delivery of the vaccination.
The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

MECC Train the Trainer Chat to Change 1 Day Face to Face Course Wigan
2024-09-19 09:00 - 17:00
Free MECC Train the Trainer Chat to Change 1 Day Face to Face Course – Thurs 19th September – Nuvenu Conf Centre, Wigan
Making Every Contact Count (MECC) is the opportunistic delivery of consistent and concise healthy lifestyle
information via brief or very brief behaviour change interventions, enabling individuals to engage in
conversations about their health at scale across organisations and populations.
Colleagues who work across health and care within the NHS, local authority and voluntary sectors have
thousands of contacts every day with individuals and are ideally placed to support health and wellbeing.
MECC provides an opportunity to discuss health and wellbeing lifestyle pathways which can support and
enable behaviour change for key risk factors including smoking, alcohol, healthy eating, weight, physical
activity, hypertension and mental health.
Using your day to day contact with individuals as an opportunity to encourage and deliver key health
messages to improve their physical and emotional wellbeing, small changes can be made.
People cannot be forced to change, but by using opportunities for raising the issue of a healthy lifestyle in
a non- judgemental way, people’s awareness, confidence and motivation to make changes in their lives may occur
from a brief conversation.
Who is MECC TTT training aimed at?
Making Every Contact Count (MECC) is an approach to improving the health of the population that everyone can
use, it is not restricted to one person, specific profession or organisation. It is aimed at giving staff from a wide
range of organisations the skills they need to encourage individuals to make choices that will prevent illness and
improve their lifestyles and wellbeing
For Lancashire & S Cumbria organisations, MECC can provide staff with the leadership, environment, training
and information they need to deliver the MECC approach.
For staff, MECC means having the competence and
confidence to deliver health and wellbeing messages, to help to encourage people to change their behaviour,
directing them to local services that can support them.
July – Dec 2024 – MECC 1-Day TTT Course Dates
Arrival 09.15, start 09.30, finish 4.30pm
20 x places available per TTT course
Face to Face
MECC TTT FLYER – JULY – DEC 2024
Course Requirements:
The MECC 1 Day is a Chat to Change ‘Train the Trainer
course’.
 We recommend wherever possible that all
participants try to complete a MECC online elearning session in advance of attending the
MECC face to face course (This link is sent out as
part of your course info’s)
 Complete a pre-course and post-course selfevaluation. This is a link sent out to all
participants and takes no longer than 4 minutes
to complete for each evaluation. (This link is sent
out as part of your course info’s and after your
course has been completed)
 Attend any Train the Trainer modules that are
advertised by ourselves.
 Once your 1 day TTT training is complete we ask
you to deliver a minimum of x 6 MECC sessions
per year, in order to embed the MECC approach
within your own organisation/community or
third-sector.
This could be either a 7 minute brief
intervention, a 1 hour or a 3 hour MECC session.
These sessions can be delivered in a variety of
ways such as at team meetings, 1:1 discussions
with colleagues, group chat etc.
 Attend a half day follow-up workshop (approx. 6
months post-training- where possible)
 Contribute to monitoring and evaluation of the
programme on request including submitting
numbers and dates of any MECC training you
have delivered to the workforce/ community.
This would be requested every 3-6 months and
takes no longer than a few minutes to complete.
Course Registration:
To apply for a place on the 1-day MECC Train the Trainer
course please fill out the attached application form in full MECC TTT Chat to Change 1-Day Training Application Form – July – Dec 2024
and send to:
workforcetraining@activelancashire.org.uk

Mentor Peer Support Session - Project Tools in Coaching
2024-09-20 08:00 - 09:00
Exploring when and how to use a Forcefield Analysis, SWOT & PEST tools led by Derren Bailey, Yvonne Thomson and Fareeha Faisal

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Health and Wellbeing Champion Training
2024-09-20 10:30 - 11:30
Come join us for the L&SC PCTH Health and Wellbeing Training.
Wellbeing should be a shared value across the organisation and not owned by one person or team​
This training will empower primary care organisations to create or upskill a team of employees to work alongside the Wellbeing Guardians and Wellbeing Champion Leads in the development, delivery and improvement of well-being within their workplace.

The goal is to align with the NHS Peoples Plan and the ICS to embed a positive culture of health across primary care ​

The training will be delivered by well-being leads and cascaded in TTT technique to champions

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Phlebotomy/Venepuncture Training - Darwen Health Centre
2024-09-23 09:30 - 16:30 | Darwen Health Centre, James Street West, Lancaster BB3 1PY Lancaster, United Kingdom
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
Location: Darwen Health Centre, James St W, Darwen BB3 1PY

The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face-to-face) session.

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view

Teamworking principles and building a cohesive team (Non-Clinical)
2024-09-24 14:00 - 15:30
This session explores the qualities of successful teams, identifies the traits of dysfunctional teams and develops strategies to build a highly functioning cohesive team.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

ACP Forum
2024-09-25 12:00 - 13:00
Want an update on ACP developments in your Lancashire and South Cumbria region and a place to share your ideas with ACP peers?
Save the date! Join our ACP forum!
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

RSV Programme (new)
2024-09-25 12:30 - 14:00, 2024-10-07 12:30 - 14:00
We are offering a short lunch and learn session for HCPs delivering the new programme to protect eligible individuals against respiratory syncytial virus.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Immunisation and Vaccination Annual Update Training
2024-09-26 10:00 - 14:00, 2024-10-08 10:00 - 14:00
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.
This training includes NHS Travel Vaccine schedules.
This course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Note Summarising Training (non-clinical staff)
2024-10-01 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QOF and quality.
WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Non clinical skills session How to have a challenging conversation (GPNs)
2024-10-01 12:30 - 13:30
How to have a challenging conversation training for GPNs and anyone in a clinical role within Primary Care hosted on MS Teams.
This one hour lunch and learn session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Clinical Skills Practice Workshop - Lytham
2024-10-02 10:00 - 13:00
Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!
Location: (Seminar Room) Lytham Primary Care Centre, Victoria Street Lytham FY8 5DZ, Victoria St, Lytham FY8 5DZ
New for 2024! We have added some extra skills onto our sessions to broaden the experience on attending!
Available at all clinical skills workshops across Lancashire and South Cumbria are:

Practice taking a smear

Manual blood pressures plus looking at normal parameters and targets

Injection Technique

Venepuncture

Inhaler technique

Peak flow technique

Blood oxygen levels using a pulse oximeter

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!
We have equipment available in the workshops to enable you to practice your skills and get hands-on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.

Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.

Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands-on and have a play with the mannequins to help improve your practice!

Understanding Blood Tests and Results Training (Non-Clinical staff)
2024-10-08 09:30 - 12:30
COURSE OVERVIEW:
In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results.
MEDICAL NECESSITY:
Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments, the course elucidates the diversity of tests employed in primary care.
THERAPEUTIC RANGES:
A crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted, ensuring timely and effective patient care.
PRACTICAL APPLICATIONS:
The course goes beyond theoretical knowledge, incorporating real-world case studies and scenarios. Participants engage in practical exercises, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations.
OUTCOME:
Upon completion, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment, ensuring optimal patient outcomes.

AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

New Contracts Masterclass (Non-Clinical)
2024-10-09 09:00 - 10:30
This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only

2 Day Health Coaching Skills Programme - Lancaster
2024-10-09 09:00 - 17:00
29th October & 16th October 2024 – The Toll House, Lancaster
Health coaching is a supported self-management intervention and is part of the NHS Long Term Plan’s commitment to make personalised care business as usual across the health and care system.
Health Coaching Development of health coaching skills focuses on training health and social care staff, voluntary sector representatives, and carers to use health coaching skills as part of consultations or conversations.
This involves supporting practitioners to develop their own health coaching skills, conversation frameworks and mind-set, so they can use a health coaching approach in their daily role to support personalised care and encourage self-management and shared decision making.
To apply for a place please fill out the Health Coaching Application form Health Coaching 2-Day Training Application Form – June – Dec 2024 UPDATED in full and send to:
workforcetraining@activelancashire.org.uk
Initial confirmation of registration will be advised. Once all participants have been registered on the course a Briefing Pack and further info’s will be sent to all participants.
All applications are registered on a first come, first serve basis.
This 2-Day Health Coaching Course is being delivered by Lancashire & South Cumbria ICB & Active Lancashire for the benefit of Lancashire & South Cumbria population, to assist people to become more active in their own health and care.
See flyer here: HEALTH COACHING FLYER – JUNE – DEC 2024

Wider Workforce Clinical Supervision Course - Day 2
2024-10-09 09:00 - 17:00 | Online event
This bespoke, two-day virtual course is for GPs and Advanced Clinical
Practitioners working at Advanced Practice (Level 7) who wish to start their
training career by clinically supervising the wider workforce in a Primary Care
Learning Environment.

Day 1 – Wednesday 11th September (9am – 5pm)
Day 2 – Wednesday 9th October (9am – 5pm)

Now including add-on module: Foundation Doctors Supervision Training and Foundation Doctors Practice Accreditation.
The course will allow delegates to develop their teaching skills and, on completion
of selected workshops, will enable them to supervise specific disciplines within
the wider workforce.
By the end of the course, delegates will:
• Have knowledge of the disciplines they wish to supervise and how to identify their
learning needs.
• Be able to structure a teaching session for a learner and be aware of basic
teaching methods.
• Be able to teach and assess workplace communication skills.
• Know the disciplines they wish to supervise and how to identify their learning
needs.
• Have developed their own personal learning plan related to their role as a
supervisor.
• Be able to supervise a wide range of primary care workforce learners, including
Nurses, ACPs, Physician Associates, Paramedics and Pharmacists
Please see this information flyer for full details and complete this sign up form to express your interest.

Excellent Customer Care Training
2024-10-09 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Influenza, Shingles and Pneumococcal Vaccination and B12 Administration Update Training
2024-10-09 10:00 - 12:30
Update training for immunisation and vaccinations covering Influenza, Shingles and Pneumococcal Vaccination and B12 Administration designed to provide health care professionals with an annual update in line with the national minimum standards and core curriculum for immunisations.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered and non-registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

5 Ways to Wellbeing: Wellbeing Webinar
2024-10-11 12:00 - 13:00
NHS supports the evidenced-based 5 ways to improve mental health and wellbeing:

Connect. Feeling close to, and valued by, other people
Be Active
Take Notice. Being aware of what is taking place in the present
Learn
Give

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Supporting You! Wellbeing Champion Virtual Workshop
2024-10-14 13:30 - 14:30
We are hosting a virtual workshop for all of our Champions
You will get to meet all of your locality leads and we have 2 bitesize sessions on Vitamins and Eye care
As the name of the event suggests this is also a time for you to tell us what you want!
This will be an interactive session where you will be working in breakout groups so, please ensure you have a camera and microphone

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.
