Lancashire and South Cumbria Training Hub

Immunisation and Vaccination Annual Update Training
2023-11-16 09:30 - 13:30 (Europe/London)
Please note this training will be on virtually on MS Teams.
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.
This training includes NHS Travel Vaccine schedules
This course is not suitable as a foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool. Please see the link below for a copy of the competency assessment tool for registered practitioners:
https://www.rcn.org.uk/professional-development/publications/pdf-006943
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Excellent Customer Care Training
2023-11-16 09:00 - 12:00 (Europe/London)
Defining what excellent customer service truly is through the understanding of how the patient thinks and feels. Including strategies to ensure high quality conversations between staff and patient.

AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

For non-clinical staff only.

Mental Health Awareness Training: Promoting Wellbeing
2023-11-15 13:00 - 14:00 (Europe/London)
Training for all staff working in primary care: Module 1 – Promoting wellbeing

Learning outcomes
By the end of this training the participant will:

Understand the factors which contribute to wellbeing
Know how wellbeing can be measured
Be aware of the steps to maintain wellbeing
Understand how stress and distress can affect wellbeing • Recognise stress and distress
Be able to proactively help people to maintain their wellbeing

Chaperoning Training
2023-11-15 09:30 - 12:30 (Europe/London)
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.

Please note registration closes 3 days before session date.

Wellbeing Guardian and Senior Executive Leaders – Community Conversations Session
2023-11-14 13:30 - 15:00 UTC
What is this session?
Community conversations are a virtual action learning style session to provide a space for peer support and for wellbeing guardian or a senior executive leader supporting the health and wellbeing agenda to share their lived experience. This is an opportunity to influence national policy and strategic direction.
Who for?
These sessions are available to all Wellbeing Guardians and the senior organisational leaders who support them.
When?
Below are the planned dates for the Community Conversations for 2023/24.
Save the date – Community Conversations 2023/24

Tues 15 Aug 2023, 1:30 – 3pm
Tues 14 Nov 2023, 1:30 – 3pm
Tues 13 Feb 2024, 1:30 – 3pm

How to register?
To reserve your place at any of the community conversation sessions please email growing.ohwb@nhs.net stating which date’s you wish to attend.

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2023-11-14 12:30 - 14:00 UTC
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

Conflict resolution and de-escalation
2023-11-14 12:00 - 13:00, 2023-11-14 09:30 - 10:30, 2023-11-07 13:00 - 14:00, 2023-11-07 09:30 - 10:30 UTC
This one hour session provides the tools to tackle conflict and to de-escalate situations in the workplace​
This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.If you are no longer able to attend, please cancel your place via Eventbrite.
If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Non-Medical Prescribing Webinar: Prescribing Data Reports – Art of the possible!
2023-11-14 11:30 - 12:30 (Europe/London)
Following the success of the first Non-Medical Prescribing (NMP) Webinar that was held in June this year, NHSE are pleased to inform you that the ICB Non-Medical Prescribing Leads will be hosting a second webinar on 14th November between 11.30am – 12.30pm.

The theme of the event will be: Prescribing Data Reports – Art of the possible!
The webinar will go through how a Non-Medical Prescriber can use their quarterly prescribing data reports to undertake reflective practice and identify gaps in knowledge, as well as support personal development so that Non-Medical Prescribers can enhance the quality of their prescribing practice and make prescribing practices as safe as possible.
The event will include the following topics:

Prescribing data reports: benefits and what the reports show.
How reports are screened and circulated.

How a non-medical prescriber can use the reports – with a focus on reflective practice.
Prescribing Safely & Confidently – Hints and Tips.

The webinar is intended for Non-Medical Prescribers working in/employed by General Practice across Lancashire and South Cumbria, but is also open to Practice Managers and Clinical Supervisors.

The following link can be used to join the webinar on the 14th November 2023: Click here to join the meeting. Please note: Registration is not required. Attendees can join the meeting on the day by clicking on the above link

Legal issues - CPD Training for ACPs
2023-11-13 12:30 - 13:30 UTC
Teams link for this event: https://teams.microsoft.com/l/meetup-join/19%3ameeting_MjBlMWMxY2EtMmY2Mi00YThmLWJlZDEtMjczZTFhY2RkMDVh%40thread.v2/0?context=%7b%22Tid%22%3a%2290a86382-fc9f-459c-b91a-9852fb08b2cd%22%2c%22Oid%22%3a%222af31166-bf21-4140-a466-7ffc7eddbe12%22%7d
Advanced Practitioner Pillar: Clinical Practice

Wellbeing Conversations Training
2023-11-13 12:00 - 13:30 UTC
Managers and Leaders: Join us for a L&SC PCTH Wellbeing Conversation Session!

What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and by the Training hub and shared with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Wellbeing Conversations Training
2023-11-13 12:00 - 13:00 UTC
Join us for Wellbeing Conversations Training!
What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

High Performance Leadership Training
2023-11-13 09:30 - 16:00 UTC
High Performance Leadership Training with IHSCM

Available to Managers and Leaders in Social Care working within the Lancashire and South Cumbria postcodes only:
This free to access High Performance Leadership training is being run by Adam Purnell MIHSCM, who is the Director of Social Care for the Institute of Health and Social Care Management (IHSCM)

Subjects covered

Values Principles & Ethics
Why engagement matters
Trust & Performance
Coaching as a super-power
The power of positive language
Goals and Goals setting
TNT and 3 Rings

Please Note

As spaces are limited, we request that you register a maximum of 2 staff from each care organisation.
If you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net

Health Coaching – Face to Face
2023-11-13 - 2023-11-14
Follow this link for further 2-Day Core Skills Health Coaching Courses that we are offering free of charge to all Lancs & S Cumbria colleagues in November & December 2023, who have not already attended a 2-Day HC Course previously.

The 2-day face to face programme is designed to support practitioners from all health, care, community and voluntary sectors to learn how to use health coaching effectively in their current roles when speaking to patients/clients.
Health Coaching will give you the opportunity to build on the many skills you already possess and learn how a health coaching approach can very usefully support your work.

Please fill out the application form in full (stating your chosen co-hort dates) and send to workforcetraining@activelancashire.org.uk , so that we can register you on your chosen dates. (Please note registrations are on a first come, first serve basis)
Once registered, you will receive a confirmation e-mail.
Once all places have been filled on a course, a follow-up e-mail will be sent to you. This will provide you with further course details/materials in preparation for your course.

Mentor-Coach Development Training and Support Workshop
2023-11-10 09:00 - 12:00 (Europe/London)
The focus of this training is on introducing the principles and practices of a coaching approach which may be applied to your mentoring practice. The training will help you to understand what we mean by a coaching approach and introduce some of the key skills that it involves. It may also be seen as a taster to help you decide whether you would like to complete an ILM programme.

If you have booked a place on this event, please ensure you attend.
If you are no longer able to attend, please cancel your place on Eventbrite. If you are struggling with booking or cancelling a place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only

Modern Slavery & People Trafficking Awareness Training (MS Teams)
2023-11-09 14:00 - 15:00 UTC
Available to Social Care staff working within the Lancashire and South Cumbria postcodes only:
Session Aims:To raise awareness in the care sector of Modern Slavery & Human Trafficking and understand your role and responsibilities in tackling modern slavery

To understand how you can contribute to fighting modern slavery in the UK
To understand what support is available for modern slavery victims

Method of learning Microsoft Teams 1 hours
The training is entirely online learning which is led by a tutor in real time. You will need access to a computer and internet during all the training, preferably the trainer will need to be able to see and hear from you as the training will be interactive.
Please Note

As spaces are limited, we request that you register a maximum of 2 staff from each care organisation.
If you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscsocialcare@nhs.net
No other participants can take part unless they are registered.
Whilst we understand it is not always possible it is preferred that each student is online on their own device, however if this is not possible and there is more than one person sharing the screen, then they must all make themselves aware to the tutor, as we are able to issue any certificates of completion if we do not have the details of all those on the training.
If those attending do not give the tutor their name, their place of work and their job role, then we will not be able to issue certificates to that person.

What matters to you? Children and Young people's social prescribing
2023-11-09 12:00 - 14:00 (Europe/London)
What matters to you? Children and Young people’s social prescribing – This webinar will focus on personalised care and share positive case studies.

Clinical Skills Practice Workshop (Garstang)
2023-11-09 10:00 - 13:00 UTC | Garstang Medical Practice, Kepple lane, Garstang, PR3 1PB
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Please ensure you bring your own lunch/snacks if required.

Correspondence Management Workshop - Level 2
2023-11-09 09:30 - 16:30 (Europe/London)
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 2
By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.
Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.
Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
Read Codes
Purpose
Definition
Structure
Episodicity
Common abbreviations
Codes derived from Secondary Care
Medical Terminology
Word structure and building blocks
Major body systems and organs
Common tests & investigations
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

ACP Forum
2023-11-08 11:30 - 12:30 (Europe/London)
Want an update on ACP developments in your Lancashire and South Cumbria region and a place to share your ideas with ACP peers ?
Focus: We have a cardiac physiologist doing – ‘a session on tips and case studies for ECG interpretation’ – Gill
Save the date! Join our ACP forum!
By signing up you agree for your information to be stored and shared by the Training hub and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Workplace Health Champion Training (Virtual) Level 2
2023-11-08 10:00 - 12:00 (Europe/London)
Location: Zoom (please save the link after registering)
This training is for anyone interested in Health and Wellbeing, who can act as an advocate within their workplace.
After this course you will:

Understand different mental health conditions and how to identify them in the workplace
Understand the importance of healthy eating and consider this in the context of the workplace
Demonstrate how to conduct research and gather insight into the needs of the workforce relating to sports or physical activity
Plan and run a workplace health campaign
Understand the elements of health and safety needed whilst planning a sport/physical activity session
Facilitate a sport or physical activity session

Following the course, you will receive:

A pin badge and a fully-accredited certificate within four weeks of the last day of the course
A copy of the presentation and a resource booklet which includes useful links to further information covered in the course.

You will also have access to:

Monthly ‘drop-in-clinics’, which will support and guide you in putting your role into practice
A Facebook group with other Workplace Health Champions, in which there will be competitions, updates and sharing of good news stories from across the programme
A broader package of training to complement your role, including refresher training, mental health, safeguarding etc.
Quarterly webinars which offer discussions and information on key topics you may be experiencing as part of the role

You will be contacted by the training provider to give further information. As the course is fully funded by the European Social Fund, you will be asked to complete some online forms in order to check eligibility. These forms should only take no longer than 10 minutes to complete. The provider will also require some evidence of employment and proof to live and work in the UK.
Ensure you sign the trainers register on the day with the correct spelling of your name, to receive your certificate.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and the ICB, for the delivery of this training, monitoring, reporting and certification purposes only.
Our evaluation partners, Rocket Science and the Institute for Employment Studies, will be in touch with you following the course to hear more about your experience, which is optional.

Note Summarising
2023-11-08 09:30 - 12:30 UTC
Full details on Striding edge site here: The Hub – Striding Edge Consultancy

Learning from venous thromboembolism claims in primary care
2023-11-07 12:30 - 14:00 (Europe/London)
NHS Resolution’s Safety and Learning team, are hosting a virtual forum on learning from venous thromboembolism (VTE) claims in primary care.
The purpose is to raise awareness of the cost and scale of harm, discuss the challenges and recommendations around recognition and treatment of VTE in general practice. We will hear from a range of experts in the field with experience in developing and spreading best practice.
The format is interactive, with delegate questions and panel discussion.
Programme:

Learning from VTE claims – NHS Resolution
Venous Thromboembolism: the campaign for improvement – Thrombosis UK
Q&A panel discussion

Speakers:

Jo Jerrome – Chief Executive Officer (Thrombosis UK)
Professor Beverley Hunt – Professor of Thrombosis & Haemostasis (Kings Healthcare Partners), Consultant, Thrombosis & Haemophilia Centre (Guys and St Thomas NHS Foundation Trust, Strategic Lead in Laboratory Haematology, (Synnovis), Trustee & Founder (Thrombosis UK)
Dr Matt Fay – Clinical Director of Cardiology (Westcliffe Health Innovations), Honorary Clinical Lecturer (Warwick Medical School)
Ellen Nicholson – Integrated System Discharge Lead (Royal Surrey NHS Foundation Trust)
Dr Anwar Khan – Senior Clinical Advisor for General Practice (NHS Resolution)
Samantha Thomas – National Safety and Learning Lead for General Practice (NHS Resolution)

Practice Managers Wellbeing Drop-in
2023-11-07 12:30 - 13:15 UTC
Are you a Practice Manager?
Do you want to network with other practice managers and share best practices for promoting wellbeing in Practice?
Take some time out of your role, for yours and your colleagues self care.
Come and join us for a 45 minute drop in session to share best practices and ask questions.
There will be opportunities to ask questions, get involved and be supported in this session.

Routine Enquiry in Domestic Abuse Bite Size Training
2023-11-07 10:00 - 11:00 (Europe/London)

SNOMED Training
2023-11-07 09:00 - 12:00 UTC
OVERVIEW

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?

Non-Clinical Primary Care Staff

Wellbeing Champion Event (Virtual)
2023-11-06 12:30 - 15:00 (Europe/London)
Health and Wellbeing Champions in Primary Care, join us for a virtual L&SC PCTH Wellbeing Champion event!
Topics include:

Hand reflexology for stress and anxiety with Nicola Albanese
Circles of Control with Jo Tomlinson
Mouth Health and Claire Morley
Well-being Quiz with Jayne Swarbrick
Trauma-informed session with Nicola Bullen
Gut Health with Reeta Karamchandani
10 top tips for wellbeing with Sara Balwin
Mindful Breathing with Reeta Karamchandani

There will be an opportunity for questions and answers and a wellbeing discussion within this session.

Recording & Reporting
2023-11-02 14:00 - 15:30 UTC
Recording & Reporting – Good record keeping

Available to Social Care staff working within the Lancashire and South Cumbria postcodes only:
Session Aims:
To develop an understanding of good record keeping, its importance and application within the workplace. To provide high quality health and social care record keeping in line with professional Code of Practice guidance.
Learning Outcomes
• Identify the range of different reports and records required in your area of work. • Explain why these are needed• Describe practices that comply with legal requirements• Demonstrate an understanding of good practice in recording and reporting in day-to-day practice• Identify the pros and cons of different forms of records.
Maximum Session Size 20 MAXMethod of learning Microsoft Teams 90 mins
The training is entirely online learning which is led by a tutor in real time. You will need access to a computer and internet during all the training, preferably the trainer will need to be able to see and hear from you as the training will be interactive.
Please Note

As spaces are limited, we request that you register a maximum of 2 staff from each care organisation, and then disseminate the MUST training through them to the other staff in your organisation.
If you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net
