Lancashire and South Cumbria Training Hub

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2024-12-10 12:30 - 14:00, 2025-01-14 12:30 - 14:00, 2025-02-11 12:30 - 14:00 (Europe/London)
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.

Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Wider Workforce Clinical Supervision Course – Day 2
2024-12-11 09:00 - 17:00 | Online event
This bespoke, two-day virtual course is for GPs and Advanced Clinical
Practitioners working at Advanced Practice (Level 7) who wish to start their
training career by clinically supervising the wider workforce in a Primary Care
Learning Environment.

Day 1 – Wednesday 23rd October (9am – 5pm)
Day 2 – Wednesday 11th December (9am – 5pm)

Now including add-on module: Foundation Doctors Supervision Training and Foundation Doctors Practice Accreditation.
The course will allow delegates to develop their teaching skills and, on completion
of selected workshops, will enable them to supervise specific disciplines within
the wider workforce.
By the end of the course, delegates will:
• Have knowledge of the disciplines they wish to supervise and how to identify their
learning needs.
• Be able to structure a teaching session for a learner and be aware of basic
teaching methods.
• Be able to teach and assess workplace communication skills.
• Know the disciplines they wish to supervise and how to identify their learning
needs.
• Have developed their own personal learning plan related to their role as a
supervisor.
• Be able to supervise a wide range of primary care workforce learners, including
Nurses, ACPs, Physician Associates, Paramedics and Pharmacists
Please see this information flyer for full details and complete this sign up form to express your interest.

Essential Care Navigation
2024-12-11 09:30 - 12:30
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Learning Environment Educator Development and Update Workshops
2024-12-17 12:00 - 13:30
This workshop is for all Educators who support pre-registration learners, Allied Health Professionals, Physician Associates, General Practitioners, NMC Assessors and Supervisors.

This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

You will receive an email prior to the workshop with the required pre-reading attached for this session.
You can also find the pre-reading here: https://lscthub.co.uk/learning-environment-educator-development-workshop/

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

ACP Forum
2024-12-19 12:00 - 13:00
Want an update on ACP developments in your Lancashire and South Cumbria region and a place to share your ideas with ACP peers?
Save the date! Join our ACP forum!
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Wellbeing Conversations Training
2024-12-20 10:00 - 11:30
What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Excellent Customer Care Training
2025-01-08 14:00 - 17:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Phlebotomy/Venepuncture Training - Darwen Health Centre
2025-01-09 09:30 - 16:30 | Darwen Health Centre, James Street West, Lancaster BB3 1PY Lancaster, United Kingdom
This phlebotomy venepuncture training course is aimed at all healthcare staff within Primary Care working in Lancashire and South Cumbria, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
Location: Darwen Health Centre, James St W, Darwen BB3 1PY

The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face-to-face) session.

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Wider Workforce Clinical Supervision Course – Day 1
2025-01-10 09:00 - 17:00 | Online event
This bespoke, two-day virtual course is for GPs and Advanced Clinical
Practitioners working at Advanced Practice (Level 7) who wish to start their
training career by clinically supervising the wider workforce in a Primary Care
Learning Environment.

Day 1 – Friday 10th January 2025 (9am – 5pm)
Day 2 – Wednesday 5th February 2025 (9am – 5pm)

Now including add-on module: Foundation Doctors Supervision Training and Foundation Doctors Practice Accreditation.
The course will allow delegates to develop their teaching skills and, on completion
of selected workshops, will enable them to supervise specific disciplines within
the wider workforce.
By the end of the course, delegates will:
• Have knowledge of the disciplines they wish to supervise and how to identify their
learning needs.
• Be able to structure a teaching session for a learner and be aware of basic
teaching methods.
• Be able to teach and assess workplace communication skills.
• Know the disciplines they wish to supervise and how to identify their learning
needs.
• Have developed their own personal learning plan related to their role as a
supervisor.
• Be able to supervise a wide range of primary care workforce learners, including
Nurses, ACPs, Physician Associates, Paramedics and Pharmacists
Please see this information flyer for full details and complete this sign up form to express your interest.

Influenza, Shingles and Pneumococcal Vaccination and B12 Administration Update Training
2025-01-15 12:00 - 14:30, 2025-02-06 09:30 - 12:00
Update training for immunisation and vaccinations covering Influenza, Shingles and Pneumococcal Vaccination and B12 Administration designed to provide health care professionals with an annual update in line with the national minimum standards and core curriculum for immunisations.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered and non-registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

PA Forum
2025-01-20 12:30 - 13:30
This one-hour PA forum is aimed at Physician Associates working in primary care across Lancashire and south Cumbria. The sessions will focus on peer support, professional updates and clinical education.
This is an interactive session, and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
Monday 18th November – 12:30 – 1:30 – content TBC
Monday 20th January – 12:30 – 1:30 – Breast examination and when to refer. Delivered by Olivia Marsden and Sameera Desai
Monday 17th March – 12:30 – 1:30 – Diabetes in primary care. Delivered by Brooke Kirtley

Health and Wellbeing Champion Training
2025-01-20 13:30 - 14:15, 2025-02-10 13:30 - 14:15
Wellbeing should be a shared value across the organisation and not owned by one person or team​
This training will empower primary care organisations to create or upskill a team of employees to work alongside the Wellbeing Guardians and Wellbeing Champion Leads in the development, delivery and improvement of well-being within their workplace.

The goal is to align with the NHS Peoples Plan and the ICS to embed a positive culture of health across primary care ​

The training will be delivered by well-being leads and cascaded in TTT technique to champions

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Chaperoning Training (non-clinical staff)
2025-01-22 09:30 - 12:30
OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.
AIMS

Clarifying definitions
The concept of ‘intimacy’
Roles and responsibilities of the partners and the chaperone
What the chaperone should be looking for whilst present
Issues of consent: when and how it should be gained
Risk areas in conducting intimate examinations
Challenges to the gmcs ‘same sex chaperone’ guidance,
The themes to be addressed in a practice chaperone policy
Reporting concerns
Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Immunisation and Vaccination Annual Update Training
2025-01-22 09:30 - 13:30
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.
This training includes NHS Travel Vaccine schedules.
This course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Building personal and team resilience
2025-01-28 12:30 - 13:45
This session provides you with some practical tools to boost your own resilience and your team’s resilience to cope with work and life pressures.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Essential Care Navigation (non-clinical staff)
2025-01-29 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Wellbeing Drop-In Session for wellbeing champions to gain support and to share ideas and best practice
2025-01-29 10:00 - 10:30
Are you a voluntary Wellbeing Champion in practice?

Do you have any burning questions for other Champions or do you have some fabulous ideas to share with other champions?

Take some time out of your role, for your self care.

Come and join us for a 30 minute drop in session to share best practices or ask questions to other champions.

There will be opportunities to ask questions, get involved and be supported in this session.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Learning Environment Educator Development and Update Workshops
2025-01-29 12:00 - 13:30
This workshop is for all Educators who support pre-registration learners, Allied Health Professionals, Physician Associates, General Practitioners, NMC Assessors and Supervisors.
This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

You will receive an email prior to the workshop with the required pre-reading attached for this session.

Wider Workforce Clinical Supervision Course – Day 2
2025-02-05 09:00 - 17:00 | Online event

National Apprenticeship Week Events
2025-02-10
Over 20 events arranged for L&SC Health and Care during National Apprenticeship Week 2025. Taking place between 10 – 16th February, these are for anyone working within Health and Care to find out more about apprenticeships. This flyer provides more details, including a registration form to book on to any of the events. Events include;

Insight Events on Advanced Clinical Practitioner, Business Administrator, various Data and Digital, Coaching Professional, Senior Healthcare Support Worker and more
A Data Micro-Teach by OFSTED Outstanding Provider Baltic Apprenticeships
Celebration and Open Evening events at MMU
An Interactive Q&A Session with HCRG Care Group

Introduction to Immunisation and Vaccinations Training (Foundation)
2025-02-10 09:30 - 2025-02-11 16:30
PLEASE NOTE DAY 1 IS TO COMPLETE ALL ELEARNING ELEMENTS PRIOR TO DAY 2.
Day 2 will be virtually on MS Teams.

The Immunisation and Vaccination Foundation is a blended learning programme.
This training includes NHS Travel Vaccine schedules.
This is for those new to providing Immunisation and Vaccinations
This course does not cover anaphylaxis or basic life support. This must be completed separately.

In line with the Public Health England (2018) Minimum Standards and Core Curriculum for Immunisation Training for Registered Healthcare Practitioners, we have developed a blended approach of both an e-learning and a face-to-face taught course which previously consisted of two full taught days. Those new to immunisation are required to receive comprehensive foundation immunisation training.

The programme website is:– https://www.e-lfh.org.uk/programmes/immunisation/
The programme is free to access just register to use the e-lfh portal.
Delegates will be expected to complete a questionnaire post-session in order to receive a certificate of completion.
Delegates will require a clinical supervisor in Practice to be able to sign off the competency assessment tool following the course- details of which are below
to ensure the delivery of the vaccines is safe and effective.
The supervisor assessing the practitioner must be a registered healthcare practitioner who is competent and experienced in delivering immunisation programmes.

https://www.gov.uk/government/publications/national-minimum-standards-and-core-curriculum-for-immunisation-training-for-registered-healthcare-practitioners (The competency assessment tool can be found within this document page 24-26)

NOTE – for Non Registered Healthcare Professionals – BEFORE BOOKING PLEASE MAKE SURE YOU – have achieved education and training to Level Three of the Qualifications and Credit Framework (QCF)4 or equivalent in England and Wales with at least 2 years’ experience as recommended in The National Minimum Standards. These Standards are intended to support and facilitate high quality, safe delivery of the influenza, shingles and/or pneumococcal vaccination programmes. See here advice for HCA I & V Training.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

National Apprenticeships Week Events
2025-02-11, 2025-02-12

Conflict resolution and de-escalation
2025-02-11 09:30 - 10:45
This session provides the tools to tackle conflict and to de-escalate situations in the workplace.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Closing Date to apply for ACP Training Grant for Sep 2025 - March 2026 intakes
2025-02-12
NHSE Faculty for Advancing Practice across the North West’s application process for educational training funding for MSc Advanced Clinical Practice Autumn 2025 – Spring 2026 intakes is open. The deadline for employers to apply for the training grant is Wednesday 12th February 2025 . The outcome of the process will be sent to organisations in April 2025. Employers, please follow this link for more information and to apply for the training grant. If you are interested in applying for an apprenticeship route, please ALSO complete the training hub apprenticeship expression of interest form for help with your programme application.

Year End Masterclass (Non-Clinical)
2025-02-12 09:30 - 10:30
This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.
