Essentials of Menopause Care CoSRH - Healthwatch Lancashire, Leyland
2026-07-08 09:30 - 13:00 (Europe/London) | Healthwatch Lancashire, Leyland House, Lancashire business park, Centurion Way, Leyland, PR26 6TY
Please see the eligibility criteria before booking onto the course
Strict Eligibility Criteria Please Read
This session is only available for prescribers, those who see menopause patients in Practice and have not received prior menopause training. Only 2 places are available per practice.
Venue Healthwatch Lancashire, Leyland House, Lancashire business park, Centurion Way, Leyland, PR26 6TY

Parking
There is ample free parking all around Leyland house. There is extended parking outside Jubilee House which is next to Leyland house should the car park be full after 9.00am. It is advisable to arrive early to ensure a parking space.

Refreshments
Facilities: there will be a kettle in the room which can be used for hot drinks. Water and jugs is provided. You are welcome to bring along any additional food / drinks you may need during the morning.

The Essentials of Menopause Care course is aimed specifically at those providing Menopause Care in Primary Care settings. It provides an interactive half-day with scenario-based learning, quizzes, presentations, time for discussion and questions.

This course is relevant for Menopause Care providers needing an introduction and provides a useful update for more experienced staff. Courses are delivered in a variety of locations across Lancashire and South Cumbria. Essentials of Menopause Care is not a competency-based course, and it is not assessed.

At the end of the course, you will be able to:

Assess women presenting with perimenopausal/menopausal symptoms
Outline the non-hormonal management options for these symptoms
Explain the risks and benefits of HRT
Explain how to use the different HRT preparations that are available
Explain the management of genitourinary syndrome of the menopause
Discuss the contraceptive needs of perimenopausal women and how these can be met
Describe the needs of women who have had premature ovarian insufficiency

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

Influenza, Shingles, Pneumococcal, RSV Vaccination and B12 Administration Update Training (this does not include Covid)
2026-07-09 09:30 - 12:00, 2026-08-06 09:30 - 12:00
Update training for immunisation and vaccinations covering Influenza, Shingles, Pneumococcal, RSV Vaccination and B12 Administration designed to provide health care professionals with an annual update in line with the national minimum standards and core curriculum for immunisations.
Please note Covid is not included

This course is designed around the National Flu immunisation programme plus the Pneumococcal and Shingles routine schedules.
B12 is an additional component to this training. It is not a vaccine and not a mandatory requirement however we include it in this training to support good practice.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

NHS Travel Vaccinations Update Training
2026-07-10 09:30 - 11:30
This NHS travel vaccinations update course provided by L&SC Training Hub is to update HCPs already experienced in providing the vaccinations available on the NHS as part of the Crown Scheme for travel. This training is not suitable for those who have not undertaken the Full Travel immunisation training course.
L&SC training hub do NOT provide the Travel foundation course and therefore alternative providers must be sought. Please see https://janechiodini.learnupon.com/store/1248909-1-introduction-to-travel-health-course for guidance however other courses are available.
This is as recommended by the Faculty of Travel Medicine of the Royal College of Physicians and Surgeons of Glasgow https://rcpsg.ac.uk/documents/publications/1535-tm-guidancedoc-1020-final-hires-singlepages/file whilst using the RCN competency framework https://www.rcn.org.uk/Professional-Development/publications/rcn-travel-health-nursing-uk-pub-010-573
The training does not cover anaphylaxis or basic life support or travel vaccinations provided as a private service. This must be completed separately.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Immunisations and Vaccinations- Increasing Uptake and Vaccine Hesitancy 2026
2026-07-10 13:00 - 14:00
This 1 hour virtual training session is for all Healthcare Practitioners registered and non registered involved in the delivery of the national routine immunisation programme to support practice and help promote vaccine uptake amongst eligible individuals. This is non -mandatory and is additional to the mandatory annual update.
Content –

Vaccine Hesitance​
Common Concerns​
Brief overview of Vaccine preventable diseases
Improving Uptake​
Signposting​/ Resources​
Question Time

Time – 1 hour

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.netYou will receive a certificate post training for your attendance.

By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Clinical Supervisor Training for Nurses
2026-07-13 12:00 - 2026-10-16 13:30
This training event will enable you to reflect on and further develop your knowledge and skills necessary to your role as a locality clinical supervisor and relevant for clinical supervisors​​
We have changed the format of this training based on feedback.
You will receive the training slides for this event 7 days prior to the scheduled date for you to read through and digest in your own time- please book some time to do this.
On the training day we will meet for 90 minutes to discuss clinical supervision and to answer any queries you have.
This training event will enable you to reflect on and further develop your knowledge and skills necessary to your role as a locality clinical supervisor and relevant for clinical supervisors​​
Aims
Have an increased knowledge and understanding of Clinical Supervision, linking theory to practice ​
Differentiate between Clinical Supervision and line/performance management and between Clinical Supervision and teaching​
Negotiate Clinical Supervision contracts and structure processes, accordingly, taking in to account individual learning styles
​Develop reflective interpersonal and supervisory skills such as: reflective practice; giving guidance, joint problem solving, and offering feedback to enable the development of effective supervisory relationships.​ ​​
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
You will receive a certificate post training for your attendance.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Chaperoning in Primary Care (for non-clinical staff)
2026-07-14 09:30 - 12:30
This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.
About this course:

GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with healthcare regulations.
Culturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected, regardless of background or identity.
Interactive and Engaging: Delivered over three hours, our training encourages conversation, questions, and sharing of real-life examples.
Focused on Primary Care Settings: Unlike generic chaperone courses, ours is specifically tailored for general practice staff.
In-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities, and become aware of unconscious biases that may affect patient comfort.
Safeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before, during, or after the examination.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

Lighthouse Group Information & Guidance Webinars
2026-07-14 10:00 - 10:45 | Online event
Discover everything about us at Lighthouse and our apprenticeships at our free monthly Information and Guidance webinars. Engage in breakout sessions to gain in-depth insights into the specific programs, chatting with our amazing experienced and supportive tutors who are part of the program you’re interested in. It’s a great opportunity to ask questions and really get to know all about our apprenticeship programs. Don’t miss out on this chance to learn and connect with us!
The Apprenticeship will we be discussing are:

Operations Manager Level 5
Team Leader Level 3
Business Administrator Level 3

Reserve your place HERE

Immunisation and Vaccination Annual Update Training for Primary Care
2026-07-15 09:30 - 13:30, 2026-08-13 09:30 - 13:30, 2026-09-08 09:30 - 13:30
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE guidance.
This training includes NHS Travel Vaccines given for free under the Crown Scheme and does not include travel vaccines outside this schedule
This course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, and those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.
The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: Immunisation Knowledge and Skills Competence Assessment Tool|Publications | Royal College of Nursing
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Performing Adult Spirometry
2026-07-16 09:30 - 12:30
This is a 3 hour Teams session with Tracy Kirk for general practice staff currently working in Lancashire and South Cumbria

If you have any additional needs or requirements to attend these sessions, then please contact us.

You will receive a certificate post-training for your attendance.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Clinical Supervision Sessions for GPNs 2026 - Diabetes with Michelle
2026-07-16 12:00 - 13:45
To book a place on a training session, please click on your chosen event and register through the link provided.
Clinical Supervision Session for GPNs – Diabetes with Michele Andrea Torturo
Please note, these events are for staff employed within the Lancashire and South Cumbria healthcare system only.
Diabetes with Michele Andrea Torturo who leads the diabetes team at Lancashire Teaching Hospitals.
This session will discuss case studies- please submit a case study for this event (deadline 6th June) details will be emailed to you following sign up.
We have arranged four clinical supervision sessions for GPNs for 2026 with a further two early 2027.
Each session will cover a different topic- you must have a camera and microphone to attend the session

Basic Wound Care refresher training for those who are already trained
2026-07-20 09:30 - 11:30, 2026-07-22 13:00 - 15:00
This virtual session will be a refresher for those who are already trained in basic wound care
The session is delivered by our basic wound care supertrainer Abigail Holman

This will cover:
Group tasks looking at wounds and burns and agreeing a treatment plan and management
Dressing packs and aseptic technique
How to describe a wound
How to photograph a wound
When to refer
How to complete LES template
When to wound swab and when to change dressing
Wound healing and monitoring
Suture and clip removal demonstration

Let’s Talk Ovarian Cancer – Free Webinar (GatewayC)
2026-07-21 12:00 - 13:15
Join us on the 21 July 2026 for this free webinar presented by GatewayC and Lancs & South Cumbria cancer alliance. Refresh your cancer knowledge and ask your questions direct to our specialists.

This webinar is aimed at all primary care professionals. Register to receive clinical updates and and ask questions direct to our specialists.

Speakers

Dr Sarah Taylor
Associate Medical Director for Early Diagnosis and Primary Care in Greater Manchester and GatewayC GP lead

Dr Nick Wood
Royal Preston Hospital, Lancashire Teaching Hospitals NHS Foundation Trust
Gynaecological oncologist

Dr Neil Smith
Lancashire and South Cumbria Cancer Alliance
GP and Primary Care Director

FeNO Masterclass: Asthma and Airway Inflammation
2026-07-22 00:30 - 13:30
The FeNO masterclass is designed for all healthcare providers who are performing and interpreting FeNO for the diagnosis and management of patients with asthma.

This session is suitable for those who are new to FeNO testing or as a refresher to update current knowledge.

The online education session is delivered by Karen Frankland, Primary Care Respiratory Nurse and Lead Nurse for Education and Clinical Support for NIOX Healthcare.

The non-promotional, hour-long session includes an overview of type 2 inflammatory airways disease, measurement of nitric oxide and interpretation of results. There will be case study discussion and practical pointers on implementation of the NICE/BTS/SIGN asthma guidelines.

There will be an opportunity to complete a short online survey following the training and a certificate of attendance will be issued by the training provider.

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

North West Primary Care PA Conference 2026
2026-07-23 09:00 - 16:30
Join us at the North West Primary Care PA Conference 2026 on Thursday 23 July in Preston for a full day of expert speakers, workshops, networking, and PA Awards celebrating excellence. See the attached poster and QR code to register or follow this link.

Understanding Blood Tests and Results Training for Non-Clinical Staff
2026-07-24 13:30 - 16:30
The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required.

This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your practice.
By the end of this course, you will:

Understand why blood tests are done and what they look for
Recognise common test names and abbreviations
Feel more confident discussing test results with patients or clinical staff
Know when to escalate or seek clinical advice based on the results
Be a more informed and valuable part of your primary care team

What the Understanding Blood Tests and Results Training Course for Non-clinical staff covers

1. Why Blood Tests Matter in Primary Care
You’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying, diagnosing, and managing a wide range of conditions like diabetes, anaemia, infections, and more.

2. Common Blood Tests Explained
We break down the most frequently requested blood tests in primary care, using clear, jargon-free language. Learn about:

Full Blood Count (FBC)
Liver Function Tests (LFTs)
Kidney Function (U&Es)
HbA1c and cholesterol levels
Thyroid testing and more

3. Understanding Results and Therapeutic Ranges
You’ll learn what normal ranges look like, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results.

4. Practical Scenarios and Real-World Examples
Using real-life case studies, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

Essentials of Menopause Care CoSRH- Location Room 1 Westmorland General Hospital Education Centre
2026-07-29 09:30 - 13:00 | Westmorland General Hospital Burton Rd, Kendal LA9 7RG
Please see eligibility criteria prior to booking
This session is only available for prescribers, those who see menopause patients in Practice and have not received prior menopause training. Only 2 places are available per Practice
Essentials of Menopause Care CoSRH face to face session at Westmorland General Hospital
Burton Rd, Kendal LA9 7RG in the WGH Education Centre (Room 1) which can be found as you enter the hospital through the main entrance, COSTA cafe will be on your right turn right and thorough a set of double doors, the Education Centre is on the left.
A pay and display car park is on the right when you enter the Hospital entrance- this is charged at £4.50 for 4 hours
The Essentials of Menopause Care course is aimed specifically at those providing Menopause Care in Primary Care settings. It provides an interactive half-day with scenario-based learning, quizzes, presentations, time for discussion and questions.

This course is relevant for Menopause Care providers needing an introduction and provides a useful update for more experienced staff. Courses are delivered in a variety of locations across Lancashire and South Cumbria. Essentials of Menopause Care is not a competency-based course, and it is not assessed.

At the end of the course, you will be able to:

Assess women presenting with perimenopausal/menopausal symptoms
Outline the non-hormonal management options for these symptoms
Explain the risks and benefits of HRT
Explain how to use the different HRT preparations that are available
Explain the management of genitourinary syndrome of the menopause
Discuss the contraceptive needs of perimenopausal women and how these can be met
Describe the needs of women who have had premature ovarian insufficiency

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

Basic Wound Care face to face theory and practical in one day
2026-07-29 09:30 - 16:30 | Fatima Health Centre, 228 Garstang Rd, Fulwood, Preston PR2 9RB, Fatima Health Centre, 228 Garstang Rd, Fulwood, Preston, Lancashire, PR2 9RB, United Kingdom
This face to face session is a full day 9.30- 4.30pm with 30 mins break for lunch at Fatima Health Centre, 228 Garstang Rd, Fulwood, Preston PR2 9QB (1st Floor)
This session is a combined theory and practical basic wound care session (replacing and combining the original part 1 and part 2 sessions)

The session is delivered by our basic wound care supertrainer Abigail Holman
The day will cover:
Theory elements
A&P of the structure and function of the skin recap
Stages of wound healing
Defining and classifying wounds
Wound Healing
Patient Assessment
Wound assessment and documentation
Wound management and debridement
Exudate management and cleansing
Wound infection and dressing selection
Factors affecting wound healing
Skin tears
Simple lacerations
Simple skin burns
Malignancy flags
Sutures and clip removal
Safeguarding
Practical elements
Group tasks looking at wounds and burns and agreeing a treatment plan and management
Dressing packs and aseptic technique
How to describe a wound
How to photograph a wound
When to refer
How to complete Les template
Codes for ordering
When to wound swab and when to change dressing
Wound healing and monitoring
Clip and suture removal

Clinical disclaimer
Attendance at these sessions will show how to deliver the clinical skills and examinations it will not ensure competence. The sessions do not consider any previous knowledge or assumptions of prior learning of those attending. Furthermore, these videos or training sessions should not be interpreted as setting a standard of care or be deemed inclusive of all methods of care nor exclusive of other methods of care reasonably directed to obtaining the same outcome of results.
The ultimate judgment regarding competence at being proficient at any of the skills demonstrated must be made following agreed observed sign off from employer in practice. This skills video of procedures and examinations guideline reflects the best practice at the time this was prepared.
We accept no liability for any direct or indirect damages, claims, or losses arising from the use or reliance upon any information provided in these training videos/sessions. This includes, but is not limited to, any errors, omissions, inaccuracies, or outdated information presented.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

PCN Lead Nurse Forums 2026/27 - Quality, Safeguarding & CQC
2026-07-29 11:30 - 12:00
July – Quality, Safeguarding & CQC
DES: Quality improvement
LES: Safeguarding assurance

Learning from incidents and complaints

Adult and children safeguarding themes

Evidence for CQC (safe, effective, well-led)

Lancashire and South Cumbria Primary Care Training Hub’s PCN Lead Nurse Forums are held monthly for 30 minutes
The Forum provides useful resources, regular update of communications from local Integrated Care Board such as Infection Control and Safeguarding and National Steer. It allows nurses to share best practice and innovation across the system, collectively raise any nurse issues and provides peer support.

As part of the General Practice Nurse Programme in Lancashire and South Cumbria, we have funding for a Lead Nurse in Primary Care Networks to join our collaborative. The collaborative is continuing the work from the GPN10PP to collectively work together to support all nurses in Primary Care.
​
​This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Learning Environment Educator Development and Update Workshop
2026-07-29 12:00 - 13:30, 2026-08-27 12:00 - 13:30
Update and Development workshops for Educators within the Learning Environment.
This workshop is for all Educators who support pre-registration learners, Allied Health Professionals, Physician Associates, General Practitioners, NMC Assessors and Supervisors.

This is an interactive discussion on the learning environment, HEE Quality Framework (2021), assessment and supervision process, the learners and an overview of NMC standards and the requirements of the above professions.

You will receive an email prior to the workshop with the required pre-reading attached for this session.
You can also find the pre-reading here: https://www.lscthub.co.uk/learning-environment-educator-development-workshop/

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Nursing Top-Up March 2027 LJMU Webinar
2026-08-17 15:00 - 16:00 | Online event
Liverpool John Moores University will be hosting a webinar on Monday 17 August 3-4pm, for employers to find out about the programme and the university’s application process. Please save this Teams Meeting link to your calendar and use it to join the webinar on the above date and time. Visit this page to find out about the programme and how to apply via the training hub.

PCN Lead Nurse Forums 2026/27 - Population Health & Inequalities
2026-08-24 12:30 - 13:00
August – Population Health & Inequalities
DES: Population health management
LES: Health inequalities initiatives
Targeted interventions for inclusion health
Proactive LTC reviews and frailty registers
Neighbourhood-level nursing leadership
Lancashire and South Cumbria Primary Care Training Hub’s PCN Lead Nurse Forums are held monthly for 30 minutes
The Forum provides useful resources, regular update of communications from local Integrated Care Board such as Infection Control and Safeguarding and National Steer. It allows nurses to share best practice and innovation across the system, collectively raise any nurse issues and provides peer support.

As part of the General Practice Nurse Programme in Lancashire and South Cumbria, we have funding for a Lead Nurse in Primary Care Networks to join our collaborative. The collaborative is continuing the work from the GPN10PP to collectively work together to support all nurses in Primary Care.
​
​This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Excellent Customer Care (for non-clinical staff)
2026-09-08 09:30 - 12:30
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism.
Course Aims:

Defining excellent customer care
Why first impressions are so critical
Understanding why people demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging behaviours
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

Defining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.
Understanding Client Expectations: Participants will explore the nuances of personal demands, even those unspoken, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.
Managing Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication, staff will be able to foster more compassionate and effective interactions, even in difficult conversations, strengthening patient relationships.
Team Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.
Queue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency, directly contributing to higher client satisfaction.
Reducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional, respectful communication during telephone interactions, ensuring that all communication, whether in person or on the phone, maintains the same high standard of care.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

Phlebotomy/Venepuncture Training - Lytham
2026-09-08 09:30 - 16:30 | Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
This phlebotomy course is designed to teach you the skills and knowledge you need to succeed as a phlebotomist. You will gain hands-on practice using a lifelike arm simulator to master venepuncture techniques.
The aim of this phlebotomy training course is to teach learners how to safely take blood samples for tests or donation, while keeping patients comfortable and following UK health and safety guidelines. The training is suitable for both beginners and those with some experience.

Location
Lytham Primary Care Centre, Victoria Street, Lytham St Annes, Lancashire, FY8 5DZ

Course Summary
The course covers key topics such as anatomy, blood collection methods, patient interaction, safety from bloodborne diseases, and the ethical guidelines you must follow. You will receive a certificate post-training for your attendance.
Please note: This course contains a full practical (face-to-face) session.

Will attending this training make me competent?
In short, no. Caring for Care’s classroom-based assessments are designed to bridge the gap between classroom learning and workplace competency. Furthermore, they will provide you with the relevant workbooks and competency proformas to be observed and signed off within the workplace according to your local policy.

If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net

By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Safe Surgeries Training for GP practices in Lancashire and South Cumbria
2026-09-08 13:00 - 14:30
All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

A Safe Surgery can be any GP practice that commits to taking steps to tackle the barriers faced by many migrants in accessing healthcare. The Safe Surgeries network offers training, support, resources and expertise to the GP practices that are part of the network.

We invite all practices to attend, even those accredited as Safe Surgeries. The invite is open to clinical and non-clinical practice staff. We would like to welcome as many practice staff as possible particularly those working on reception.

The aim of this training is:

To provide an understanding of entitlement to NHS Care in England
To understand the barriers faced by refugees and migrants when accessing healthcare
To share practical steps to create an equitable and welcoming GP Practice for everyone
To recognise how important all staff are in a person’s healthcare journey

Please contact safesurgeries@doctorsoftheworld.org.uk with any questions.

National Influenza Update Training 2026
2026-09-09 09:30 - 11:30
In line with the UK HSA, L&SC PCTH have developed an update training session for the National Influenza Programme.
Sign up to this 1.5 hour virtual update available for all staff who are intending delivery of flu vaccinations this year.
This training discusses the National Flu Immunisation Programme and outlines which groups are eligible for flu vaccination.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.
