Lancashire and South Cumbria Training Hub

NMP Webinar 2023 - NMP in General Practice across Lancashire & South Cumbria, now & in the future
2023-06-14 12:00 - 13:00 UTC
This is an invite to attend a Non-Medical Prescribing (NMP) Webinar on Wednesday 14th June 2023, 12 – 1pm via Microsoft Teams.
The theme of the event will be – NMP in General Practice across Lancashire & South Cumbria, now & in the future.
See the agenda here: NMP Webinar 2023 Agenda
Join the MS Teams meeting here.

ACP Clinical Supervision Session
2023-06-14 11:30 - 12:30
This session will enable you to reflect on and further develop your knowledge and skills necessary to your role as a clinical supervisor.
Focus: Long Covid Service and case studies – Lauren Landini , Long Covid Nurse Specialist, Long Covid Service – BTH

Excellent Customer Care Training
2023-06-14 09:00 - 12:00
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!

AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

The Art of Delegation
2023-06-13 12:30 - 13:30, 2023-06-13 09:30 - 10:30, 2023-06-06 12:00 - 13:00, 2023-06-06 09:30 - 10:30
This one-hour session explores the difference between abdication/delegation and micromanagement and provides the necessary tools to delegate effectively
This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.If you are no longer able to attend, please cancel your place via Eventbrite.
If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Introduction to Immunisation and Vaccinations Training (Foundation)
2023-06-13 09:30 - 2023-06-14 16:30
PLEASE NOTE DAY 1 IS TO COMPLETE ALL ELEARNING ELEMENTS PRIOR TO DAY 2.
Day 2 will be virtually on MS Teams (9:30am-16:30)
The Immunisation and Vaccination Foundation is a blended learning programme.
This is for those new to providing Immunisation and Vaccinations
This course does not cover anaphylaxis or basic life support. This must be completed separately.

In line with the Public Health England (2018) Minimum Standards and Core Curriculum for Immunisation Training for Registered Healthcare Practitioners we have developed a blended approach of both an e learning and a face to face taught course which previously consisted of two full taught days. Those new to immunisation are required to receive comprehensive foundation immunisation training.

The programme web site is:– https://www.e-lfh.org.uk/programmes/immunisation/
The programme is free to access just register to use the e-lfh portal.

The course is designed around the updated National Minimum Standards and the competency assessment tool which must be undertaken in clinical practice following completion of the workshop. Please see the link below for a copy of the competency assessment tool for registered practitioners:

https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Phlebotomy/Venepuncture Training
2023-06-12 09:00 - 16:30 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
Location: Silk Room at Moor Lane Mills, Moor Lane, Lancaster, LA1 1QD
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face to face) session.
Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Asthma Educational Session
2023-06-08 11:00 - 12:30
Introducing the National Bundle of Asthma Care for CYP (children and young people)
Hosted by Claire Utterly (Senior Specialist Asthma Nurse Practitioner for Children and Young People) and Georgina Foulds(Specialist Asthma Nurse Practitioner for Children and Young People)
Click here for online learning modules on this topic.

Evaluation Workshops
2023-06-08 11:00 - 12:00
The national Health & Wellbeing Team are working with the Research & Evaluation Team at Maudsley Learning to provide a series of two workshops to support colleagues with the evaluation of their health and wellbeing programmes.
Evaluation capacity and skills building sessions
Click here to join Development of high-quality case studies/case stories – 8 June 11am – 12pm
Click here to join How to write effective evaluation reports – 22nd June 11am -12:00pm

Immunisation and Vaccination Annual Update Training
2023-06-08 09:30 - 13:30, 2023-05-25 12:00 - 16:00
Please note this training will be on virtually on MS Teams.
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.

This course is not suitable as a foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool. Please see the link below for a copy of the competency assessment tool for registered practitioners:
https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Speaking to people with English as a second language training
2023-06-08 09:30 - 11:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing.
WHO SHOULD ATTEND?
All Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
1 hour (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

NHS Population Health Management conference
2023-06-08 08:00 - 16:30
NHS Population Health Management conference, will be held on June 8th, 2023, at ETC Venues in Manchester. This conference is designed to provide senior managers and leaders in the NHS with the opportunity to learn about the latest developments, best practices, and challenges in managing population health.Confirmed speakers for the conference include:• Dr Maslah Amin, National Clinical Advisor & Associate Director, NHS England• Professor Edward Kunonga, Director of Population Health Management and Public Health Consultant, North England Care System Support (NECS)• Andi Orlowski, Director, Health Economics Unit• Dr Hatim Abdulhussein, National Clinical Lead for AI and Digital Workforce and Medical Director, NHS England and Kent Surrey Sussex Academic Health Science NetworkThese experts in the field will share their insights and lead interactive sessions that will provide you with a unique opportunity to engage with your peers and explore new ideas.Attendance, food, and drinks reception are free of charge for NHS attendees, but registration is mandatory. Please email the team at info@convenzis.co.uk to secure your seat. We believe that this conference will be a valuable experience for you, and we look forward to your participation.When & Where: 08:00 – 16:30 | 8th June | 2023 | etc.venues, 11 Portland St, Manchester M1 3HU
Register here: https://www.convenzis.co.uk/events/nhs-population-health-management-conference-2023

Flexible Working Network Event
2023-06-07 13:00 - 15:00
Colleagues are invited to join the NHS England Flexible Working Network, and to attend their first network event. The network aims to allow for engaging discussion, the sharing of ideas, and exploring the ‘wicked issues’ and challenges facing the implementation of flexibility across the NHS.
1pm – 2.30pm: Lets Talk about Flex; Lancashire and South Cumbria FTs Flexible Working Training Workshop – Kelly Morrison, People Promise Manager
A Taster Session: An opportunity to experience first-hand their fantastic ‘Let’s Talk about Flex’ training workshop which explores:
· What Flexible Working is and isn’t
· The Operational challenges of Flexible Working
· The benefits to the individual and the organisation
· Creative solutions to supporting Flexible Working
· The importance of conversations with staff members about Flexible Working (Compassionate Leadership)
· With an opportunity to ask safe questions at the end of the session.

2.30pm – 3pm – Setting the direction, Jess Done, Flexible Lead, Flexible Working
An interactive and collaborative session where together will explore key questions around the Flexible Working Network, providing the Flexible Working Team with an understanding of what you, the network members need and want from us and what would be the most helpful focus for this Network moving forwards.
Draft purpose for the network;
· Communicate any national updates in relation to flexible working and associated definitions, guidance and tools
· Share good practice around establishing a flexible working culture
· Share good practice around embedding flexible working and the tools and behaviours to enable this
· Provide opportunities for peer to peer support
· Act as a platform to enable innovation, problem solving and reflection in relation to flexible working

Book here

Take a virtual tour of the Adult Social Care Workforce Data Set (ASC-WDS)
2023-06-07 10:00 - 11:00
Join us as we draw back the curtain and take a tour of the ASC-WDS service! This session is designed to give social care providers who do not yet have an ASC-WDS account a demonstration of how the service works. It will show you first-hand the features which are already being used by over 20,000 care providers.
ASC-WDS can help you save thousands of pounds for your organisations and provides access to a range of benefits including:

Eligibility to claim from the Workforce Development Fund.
Record key information about your staff.
Manage your training records.
Define mandatory training for each role.
Receive alerts when training is expired or expiring soon.
Benchmark your service against similar providers.
Access discounts and offers from Skills for Care and endorsed training providers.
Allow us to create vital intelligence which is used by sector stakeholders and decision makers.

This Webinar will be run on Zoom.

SNOMED Training
2023-06-07 09:00 - 12:00
OVERVIEW

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?

Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?

3 hours (Virtual)

HOW TO JOIN?

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Digital Champion Training
2023-06-06 16:00 - 17:00
Sign up to the Digital Champion Training!
A training session covering digital awareness and uses of IT and systems within Primary Care.
For all Primary Care staff (Clinical and Non-Clinical)

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2023-06-06 12:30 - 14:00
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Educational Supervision Training Session for Pharmacy Staff - Supporting Trainees Requiring Additional Support
2023-06-06 10:00 - 12:00
Pharmacy Educational Supervisor Training for Summer 2023. These study sessions are essential for any tutors and trainers supporting pharmacy staff in the workplace.
You are invited to enrol for the following webinars:
Session 1: Roles & Responsibilities, Action Planning, Assessments
Wednesday 19 April 2023 2 – 4pm (CLOSED)
Tuesday 25 April 2023 10 am -12noon (CLOSED)

Session 2: Effective Feedback and Reflective Writing
Wednesday 10 May 1.30-4.30pm
Thursday 18 May 9.30am-12.30pm

Session 3: Supporting Trainees Requiring Additional Support
Tuesday 6 June 10am-12noon or
Wednesday 14 June 2-4pm

Essential Care Navigation
2023-06-06 09:00 - 12:00, 2023-06-01 09:00 - 12:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.

AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

Correspondence Management Workshop - Level 1
2023-06-02 09:30 - 13:00
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 1
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include;

Welcome, introductions and objectives
Where are we now ?
What is “Correspondence Management” ?
What are its benefits ?
How does it work ?
What may be some of the barriers to introducing this change?
What is Clinical Governance and why it is important?
How to ensure work and information is progressed in a Safe, Efficient and Timely manner
How “Correspondence Management” improves the Patient experience
The importance of understanding Read Codes & medical terminology
How to recognise clinically relevant information within correspondence
How to process and action a letter to completion or forward to correct recipient
The importance of – Audit – feedback tools– Significant event reviews
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Workforce drop in Webinar
2023-06-01 16:00 - 16:30
Looking for new opportunities to share your job vacancies? Have a question about ARRS roles? Are you looking for support with your workforce planning?
Come and join an informal chat with the PCN Workforce Development Managers.

See the attached Flyer for more info and contact clair.ormrod@nhs.net to register

National Preceptorship Programme Update
2023-05-30 10:00 - 11:00
This short session will provide an update on the National Preceptorship Programme, share new and existing resources to support implementation and outline our plans going forward over the summer. This event is open to all involved in the organisation and delivery of preceptorship within organisations.
Join us to find out more about #NationalPreceptorship

Correspondence Management Workshop - Level 3
2023-05-26 09:30 - 16:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 3
By the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance, for patient safety ,of both working to protocols and learning from experience. Delegates will not only have time to learn, share and reflect but will also develop a personal action plan and some simple templates
Level 3 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
What are we doing now ?
What is the required change ?
What is our route map ?
How to do this safely?
Managing potential risk – a 5 stage approach
The importance of Clinical Governance
GP Champion
Medico-legal considerations
How to work effectively and efficiently
The importance of protocols
What are they ?
What makes a good, safe, effective protocol ?
Knowing your limitations
Reviewing a simple protocol
The Importance of the audit cycle/feedback cycle
Who is responsible for what ?
Compliance with CQC’s 5 key questions
Learning from experience and the the PDSA cycle
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Health and Wellbeing Champions - Supporting colleagues with financial concerns
2023-05-25 12:00 - 13:00
Health and Wellbeing Champions development session
Following the successful launch and ongoing rollout of Health and Wellbeing Champions nationally, NHS England are committed to providing our national network of Champions with monthly development sessions focussing on key topics to enhance your knowledge and skills for the role.
This session will focus on:
Supporting colleagues with financial concerns
We will be joined by our friends at Unmind who will talk you through the benefits of the Unmind app in supporting you through financial difficulties.
Please note the Teams link will be shared 24 hours ahead of the session taking place. We suggest in the meantime that you hold this date and time in your diary until the link is shared. Please ensure you click the ‘reserve’ button on this page to reserve a ticket, rather than ‘add to calendar’ to ensure you receive all of the relevant details of the session.
Questions about this event?
Name: Stephanie Roocroft
Email:stephanie.roocroft@nhs.net
Telephone:07730382129

SLICE – LD (Learning Disability)
2023-05-24 13:00 - 14:00
Humber and North Yorkshire Learning Environments Assessments and Placements (LEAP) are launching SLICE (Student Led Integrated Care Environment) – Learning Disability.
In this session Gemma Hodge and Dr Debbie Cross will reflect on the experience of implementing a model of supervision which aims to expand practice for 3rd year Learning Disability (LD) student nurses by delivering Annual Health Checks in primary care.
The main aims were to:

Increase confidence, and self-efficacy in preparing students and practice assessors for utilising a long arm approach to supervision.
Create autonomous practice.
Integrate the scope of LD specialism within primary care.

click here to register

Equality, Diversity, and Inclusion: Centring the Experience of Learners
2023-05-24 12:00 - 13:00
ConnectEDcare is a GM Integrated Care Partnership funded pilot project creating psychologically informed Equality, Diversity and Inclusion training for cancer professionals in Greater Manchester.This session, delivered by Programme Manager David Brierley and EDI Health Educator Leone Alexander, will explore the development and impact of the programme, which aimed to create space for healthcare professionals supporting people with cancer to consider the ways their personal and professional identities intersect in order to develop greater self-awareness, identify and challenge bias, and strengthen clinical practice and workplace culture.The session will cover reflections from the first cohorts and recommendations for future work to support NHS GM’s EDI objectives.
Click here to register
