Lancashire and South Cumbria Training Hub

The Art of Delegation
2023-06-06 12:00 - 13:00, 2023-06-13 09:30 - 10:30, 2023-06-13 12:30 - 13:30, 2023-06-20 09:00 - 10:00, 2023-06-20 12:00 - 13:00 UTC
This one-hour session explores the difference between abdication/delegation and micromanagement and provides the necessary tools to delegate effectively
This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.If you are no longer able to attend, please cancel your place via Eventbrite.
If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2023-06-06 12:30 - 14:00
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Digital Champion Training
2023-06-06 16:00 - 17:00
Sign up to the Digital Champion Training!
A training session covering digital awareness and uses of IT and systems within Primary Care.
For all Primary Care staff (Clinical and Non-Clinical)

SNOMED Training
2023-06-07 09:00 - 12:00
OVERVIEW

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?

Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?

3 hours (Virtual)

HOW TO JOIN?

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Take a virtual tour of the Adult Social Care Workforce Data Set (ASC-WDS)
2023-06-07 10:00 - 11:00
Join us as we draw back the curtain and take a tour of the ASC-WDS service! This session is designed to give social care providers who do not yet have an ASC-WDS account a demonstration of how the service works. It will show you first-hand the features which are already being used by over 20,000 care providers.
ASC-WDS can help you save thousands of pounds for your organisations and provides access to a range of benefits including:

Eligibility to claim from the Workforce Development Fund.
Record key information about your staff.
Manage your training records.
Define mandatory training for each role.
Receive alerts when training is expired or expiring soon.
Benchmark your service against similar providers.
Access discounts and offers from Skills for Care and endorsed training providers.
Allow us to create vital intelligence which is used by sector stakeholders and decision makers.

This Webinar will be run on Zoom.

Flexible Working Network Event
2023-06-07 13:00 - 15:00
Colleagues are invited to join the NHS England Flexible Working Network, and to attend their first network event. The network aims to allow for engaging discussion, the sharing of ideas, and exploring the ‘wicked issues’ and challenges facing the implementation of flexibility across the NHS.
1pm – 2.30pm: Lets Talk about Flex; Lancashire and South Cumbria FTs Flexible Working Training Workshop – Kelly Morrison, People Promise Manager
A Taster Session: An opportunity to experience first-hand their fantastic ‘Let’s Talk about Flex’ training workshop which explores:
· What Flexible Working is and isn’t
· The Operational challenges of Flexible Working
· The benefits to the individual and the organisation
· Creative solutions to supporting Flexible Working
· The importance of conversations with staff members about Flexible Working (Compassionate Leadership)
· With an opportunity to ask safe questions at the end of the session.

2.30pm – 3pm – Setting the direction, Jess Done, Flexible Lead, Flexible Working
An interactive and collaborative session where together will explore key questions around the Flexible Working Network, providing the Flexible Working Team with an understanding of what you, the network members need and want from us and what would be the most helpful focus for this Network moving forwards.
Draft purpose for the network;
· Communicate any national updates in relation to flexible working and associated definitions, guidance and tools
· Share good practice around establishing a flexible working culture
· Share good practice around embedding flexible working and the tools and behaviours to enable this
· Provide opportunities for peer to peer support
· Act as a platform to enable innovation, problem solving and reflection in relation to flexible working

Book here

NHS Population Health Management conference
2023-06-08 08:00 - 16:30
NHS Population Health Management conference, will be held on June 8th, 2023, at ETC Venues in Manchester. This conference is designed to provide senior managers and leaders in the NHS with the opportunity to learn about the latest developments, best practices, and challenges in managing population health.Confirmed speakers for the conference include:• Dr Maslah Amin, National Clinical Advisor & Associate Director, NHS England• Professor Edward Kunonga, Director of Population Health Management and Public Health Consultant, North England Care System Support (NECS)• Andi Orlowski, Director, Health Economics Unit• Dr Hatim Abdulhussein, National Clinical Lead for AI and Digital Workforce and Medical Director, NHS England and Kent Surrey Sussex Academic Health Science NetworkThese experts in the field will share their insights and lead interactive sessions that will provide you with a unique opportunity to engage with your peers and explore new ideas.Attendance, food, and drinks reception are free of charge for NHS attendees, but registration is mandatory. Please email the team at info@convenzis.co.uk to secure your seat. We believe that this conference will be a valuable experience for you, and we look forward to your participation.When & Where: 08:00 – 16:30 | 8th June | 2023 | etc.venues, 11 Portland St, Manchester M1 3HU
Register here: https://www.convenzis.co.uk/events/nhs-population-health-management-conference-2023

Speaking to people with English as a second language training
2023-06-08 09:30 - 11:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing.
WHO SHOULD ATTEND?
All Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
1 hour (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Immunisation and Vaccination Annual Update Training
2023-06-08 09:30 - 13:30
Please note this training will be on virtually on MS Teams.
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.

This course is not suitable as a foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool. Please see the link below for a copy of the competency assessment tool for registered practitioners:
https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Evaluation Workshops
2023-06-08 11:00 - 12:00
The national Health & Wellbeing Team are working with the Research & Evaluation Team at Maudsley Learning to provide a series of two workshops to support colleagues with the evaluation of their health and wellbeing programmes.
Evaluation capacity and skills building sessions
Click here to join Development of high-quality case studies/case stories – 8 June 11am – 12pm
Click here to join How to write effective evaluation reports – 22nd June 11am -12:00pm

Asthma Educational Session
2023-06-08 11:00 - 12:30
Introducing the National Bundle of Asthma Care for CYP (children and young people)
Hosted by Claire Utterly (Senior Specialist Asthma Nurse Practitioner for Children and Young People) and Georgina Foulds(Specialist Asthma Nurse Practitioner for Children and Young People)
Click here for online learning modules on this topic.

Phlebotomy/Venepuncture Training
2023-06-12 09:00 - 16:30 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
Location: Silk Room at Moor Lane Mills, Moor Lane, Lancaster, LA1 1QD
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face to face) session.
Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Introduction to Immunisation and Vaccinations Training (Foundation)
2023-06-13 09:30 - 2023-06-14 16:30
PLEASE NOTE DAY 1 IS TO COMPLETE ALL ELEARNING ELEMENTS PRIOR TO DAY 2.
Day 2 will be virtually on MS Teams (9:30am-16:30)
The Immunisation and Vaccination Foundation is a blended learning programme.
This is for those new to providing Immunisation and Vaccinations
This course does not cover anaphylaxis or basic life support. This must be completed separately.

In line with the Public Health England (2018) Minimum Standards and Core Curriculum for Immunisation Training for Registered Healthcare Practitioners we have developed a blended approach of both an e learning and a face to face taught course which previously consisted of two full taught days. Those new to immunisation are required to receive comprehensive foundation immunisation training.

The programme web site is:– https://www.e-lfh.org.uk/programmes/immunisation/
The programme is free to access just register to use the e-lfh portal.

The course is designed around the updated National Minimum Standards and the competency assessment tool which must be undertaken in clinical practice following completion of the workshop. Please see the link below for a copy of the competency assessment tool for registered practitioners:

https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Excellent Customer Care Training
2023-06-14 09:00 - 12:00
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!

AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

ACP Clinical Supervision Session
2023-06-14 11:30 - 12:30
This session will enable you to reflect on and further develop your knowledge and skills necessary to your role as a clinical supervisor.
Focus: Long Covid Service and case studies – Lauren Landini , Long Covid Nurse Specialist, Long Covid Service – BTH

NMP Webinar 2023 - NMP in General Practice across Lancashire & South Cumbria, now & in the future
2023-06-14 12:00 - 13:00
This is an invite to attend a Non-Medical Prescribing (NMP) Webinar on Wednesday 14th June 2023, 12 – 1pm via Microsoft Teams.
The theme of the event will be – NMP in General Practice across Lancashire & South Cumbria, now & in the future.
See the agenda here: NMP Webinar 2023 Agenda
Join the MS Teams meeting here.

Pharmacy Educational Supervisor Training: Supporting Trainees Requiring Additional Support
2023-06-14 14:00 - 16:00
Pharmacy Educational Supervisor Training for Summer 2023. These study sessions are essential for any tutors and trainers supporting pharmacy staff in the workplace.
You are invited to enrol for the following webinars:
Session 1: Roles & Responsibilities, Action Planning, Assessments
Wednesday 19 April 2023 2 – 4pm (CLOSED)
Tuesday 25 April 2023 10 am -12noon (CLOSED)

Session 2: Effective Feedback and Reflective Writing
Wednesday 10 May 1.30-4.30pm
Thursday 18 May 9.30am-12.30pm

Session 3: Supporting Trainees Requiring Additional Support
Tuesday 6 June 10am-12noon or
Wednesday 14 June 2-4pm

Practice Management Community webinar: Register with a GP surgery service
2023-06-14 16:00 - 17:00
Overview
Over 900 practices are now using a new digital registration service Register with a GP surgery which aims to make GP registration easier for practices and patients.
In this webinar you’ll hear about the latest features that are available including NHS App integration, catchment area checks and clinical system integration options. We’ll also demo new features and aim to answer some of the most frequently asked questions about the service.
You will learn about our plans for future development and the resources and support available to you.
Who should attend
This webinar will be of interest to GP practice staff who are responsible for registering new patients and those who want to find out more about the service, such as colleagues working in roles relating to digital transformation, particularly around primary care.
Registration closes 13 June 2023.
About the Practice Management Community
The Practice Management Community provides a platform to share experiences and engage with others. If you are not already a member, you can register your interest in joining the community.

Primary Care workforce development support drop-in
2023-06-14 16:00 - 2023-06-26 16:30
For PCN Managers/Practice Manager/Clinical Directors/GPs/all primary care staff and anyone who supports the recruitment and retention of PCN and Practice staff.
Have a question about ARRS roles? Need support with workforce planning and development ? Looking for opportunities to share your job vacancies? Interested in job matching services and linking in with local job seekers? Your local PCN Workforce Development Managers are here to help!

Supervisory and Leadership Skills Training
2023-06-15 10:00 - 16:30
OVERVIEW
Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people, communication, and motivational skills and this is what attending the course will help you to develop. By the end of the course you will understand the principles of leading teams, have strategies to communicate and delegate effectively, be able to motivate your team and feel more confident.
AIMS

Making teams that perform
Being a creditable team leader
Effective delegation
Giving inspiring feedback
Motivating yourself and others
Great communication

WHO SHOULD ATTEND?
All established and new team leaders/managers working within primary care
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Clinical Skills Practice Workshop Lancaster
2023-06-15 11:00 - 14:00 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Health and Wellbeing Champions - nutrition and mindful eating with Headspace
2023-06-15 12:00 - 13:00
Health and Wellbeing Champions development session
Following the successful launch and ongoing rollout of Health and Wellbeing Champions nationally, NHS England are committed to providing our national network of Champions with monthly development sessions focussing on key topics to enhance your knowledge and skills for the role.
This session will focus on:
Nutrition and mindful eating with Headspace
In association with Healthy Eating Week (12 – 18 June). we will be joined by our friends at Headspace who will talk you through the benefits of mindful eating.
Please note the Teams link will be shared 24 hours ahead of the session taking place. We suggest in the meantime that you hold this date and time in your diary until the link is shared. Please ensure you click the ‘reserve’ button on this page to reserve a ticket, rather than ‘add to calendar’ to ensure you receive all of the relevant details of the session.
Questions about this event?
Name: Stephanie Roocroft
Email:stephanie.roocroft@nhs.net
Telephone:07730382129

Wellbeing Conversations Training
2023-06-16 09:00 - 10:00
Managers and Leaders: Join us for a L&SC PCTH Wellbeing Conversation Session!

What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and by the Training hub and shared with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Correspondence Management Workshop - Level 2
2023-06-16 09:30 - 16:30
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 2
By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.
Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.
Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
Read Codes
Purpose
Definition
Structure
Episodicity
Common abbreviations
Codes derived from Secondary Care
Medical Terminology
Word structure and building blocks
Major body systems and organs
Common tests & investigations
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Research speed-meeting virtual event
2023-06-16 13:00 - 14:00

Managing Difficult Telephone Conversations Training
2023-06-20 09:00 - 12:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

OVERVIEW
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.

AIMS

Getting the Best out of Patients on the Phone
Creating the personal connections that are lost in face to face contact
How your choice of words matters
Making a great start to create a personal connection
Techniques to reduce the likelihood of abuse
Noticing the patient’s mood and flexing your language to create empathy
Question techniques to ensure that we get the information we need from the patient to care navigate effectively
Dealing with patients who say too much
Dealing with patients who might be aggressive or angry
Dealing with patients who don’t say enough
Dealing with patients with communication challenges
Recovering after a tough conversation

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
