Speaking to people with English as a second language training
2023-06-08 09:30 - 11:00 UTC
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing.
WHO SHOULD ATTEND?
All Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
1 hour (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Immunisation and Vaccination Annual Update Training
2023-06-08 09:30 - 13:30
Please note this training will be on virtually on MS Teams.
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.

This course is not suitable as a foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool. Please see the link below for a copy of the competency assessment tool for registered practitioners:
https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Evaluation Workshops
2023-06-08 11:00 - 12:00, 2023-06-22 11:00 - 12:00
The national Health & Wellbeing Team are working with the Research & Evaluation Team at Maudsley Learning to provide a series of two workshops to support colleagues with the evaluation of their health and wellbeing programmes.
Evaluation capacity and skills building sessions
Click here to join Development of high-quality case studies/case stories – 8 June 11am – 12pm
Click here to join How to write effective evaluation reports – 22nd June 11am -12:00pm

Asthma Educational Session
2023-06-08 11:00 - 12:30
Introducing the National Bundle of Asthma Care for CYP (children and young people)
Hosted by Claire Utterly (Senior Specialist Asthma Nurse Practitioner for Children and Young People) and Georgina Foulds(Specialist Asthma Nurse Practitioner for Children and Young People)
Click here for online learning modules on this topic.

Phlebotomy/Venepuncture Training
2023-06-12 09:00 - 16:30 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
Location: Silk Room at Moor Lane Mills, Moor Lane, Lancaster, LA1 1QD
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face to face) session.
Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

The Art of Delegation
2023-06-13 09:30 - 10:30, 2023-06-13 12:30 - 13:30, 2023-06-20 09:00 - 10:00, 2023-06-20 12:00 - 13:00
This one-hour session explores the difference between abdication/delegation and micromanagement and provides the necessary tools to delegate effectively
This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.If you are no longer able to attend, please cancel your place via Eventbrite.
If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Introduction to Immunisation and Vaccinations Training (Foundation)
2023-06-13 09:30 - 2023-06-14 16:30
PLEASE NOTE DAY 1 IS TO COMPLETE ALL ELEARNING ELEMENTS PRIOR TO DAY 2.
Day 2 will be virtually on MS Teams (9:30am-16:30)
The Immunisation and Vaccination Foundation is a blended learning programme.
This is for those new to providing Immunisation and Vaccinations
This course does not cover anaphylaxis or basic life support. This must be completed separately.

In line with the Public Health England (2018) Minimum Standards and Core Curriculum for Immunisation Training for Registered Healthcare Practitioners we have developed a blended approach of both an e learning and a face to face taught course which previously consisted of two full taught days. Those new to immunisation are required to receive comprehensive foundation immunisation training.

The programme web site is:– https://www.e-lfh.org.uk/programmes/immunisation/
The programme is free to access just register to use the e-lfh portal.

The course is designed around the updated National Minimum Standards and the competency assessment tool which must be undertaken in clinical practice following completion of the workshop. Please see the link below for a copy of the competency assessment tool for registered practitioners:

https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Excellent Customer Care Training
2023-06-14 09:00 - 12:00
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!

AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

ACP Clinical Supervision Session
2023-06-14 11:30 - 12:30
This session will enable you to reflect on and further develop your knowledge and skills necessary to your role as a clinical supervisor.
Focus: Long Covid Service and case studies – Lauren Landini , Long Covid Nurse Specialist, Long Covid Service – BTH

NMP Webinar 2023 - NMP in General Practice across Lancashire & South Cumbria, now & in the future
2023-06-14 12:00 - 13:00
This is an invite to attend a Non-Medical Prescribing (NMP) Webinar on Wednesday 14th June 2023, 12 – 1pm via Microsoft Teams.
The theme of the event will be – NMP in General Practice across Lancashire & South Cumbria, now & in the future.
See the agenda here: NMP Webinar 2023 Agenda
Join the MS Teams meeting here.

Pharmacy Educational Supervisor Training: Supporting Trainees Requiring Additional Support
2023-06-14 14:00 - 16:00
Pharmacy Educational Supervisor Training for Summer 2023. These study sessions are essential for any tutors and trainers supporting pharmacy staff in the workplace.
You are invited to enrol for the following webinars:
Session 1: Roles & Responsibilities, Action Planning, Assessments
Wednesday 19 April 2023 2 – 4pm (CLOSED)
Tuesday 25 April 2023 10 am -12noon (CLOSED)

Session 2: Effective Feedback and Reflective Writing
Wednesday 10 May 1.30-4.30pm
Thursday 18 May 9.30am-12.30pm

Session 3: Supporting Trainees Requiring Additional Support
Tuesday 6 June 10am-12noon or
Wednesday 14 June 2-4pm

Practice Management Community webinar: Register with a GP surgery service
2023-06-14 16:00 - 17:00
Overview
Over 900 practices are now using a new digital registration service Register with a GP surgery which aims to make GP registration easier for practices and patients.
In this webinar you’ll hear about the latest features that are available including NHS App integration, catchment area checks and clinical system integration options. We’ll also demo new features and aim to answer some of the most frequently asked questions about the service.
You will learn about our plans for future development and the resources and support available to you.
Who should attend
This webinar will be of interest to GP practice staff who are responsible for registering new patients and those who want to find out more about the service, such as colleagues working in roles relating to digital transformation, particularly around primary care.
Registration closes 13 June 2023.
About the Practice Management Community
The Practice Management Community provides a platform to share experiences and engage with others. If you are not already a member, you can register your interest in joining the community.

Primary Care workforce development support drop-in
2023-06-14 16:00 - 2023-06-26 16:30
For PCN Managers/Practice Manager/Clinical Directors/GPs/all primary care staff and anyone who supports the recruitment and retention of PCN and Practice staff.
Have a question about ARRS roles? Need support with workforce planning and development ? Looking for opportunities to share your job vacancies? Interested in job matching services and linking in with local job seekers? Your local PCN Workforce Development Managers are here to help!

Supervisory and Leadership Skills Training
2023-06-15 10:00 - 16:30
OVERVIEW
Supervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people, communication, and motivational skills and this is what attending the course will help you to develop. By the end of the course you will understand the principles of leading teams, have strategies to communicate and delegate effectively, be able to motivate your team and feel more confident.
AIMS

Making teams that perform
Being a creditable team leader
Effective delegation
Giving inspiring feedback
Motivating yourself and others
Great communication

WHO SHOULD ATTEND?
All established and new team leaders/managers working within primary care
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Clinical Skills Practice Workshop Lancaster
2023-06-15 11:00 - 14:00 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Health and Wellbeing Champions - nutrition and mindful eating with Headspace
2023-06-15 12:00 - 13:00
Health and Wellbeing Champions development session
Following the successful launch and ongoing rollout of Health and Wellbeing Champions nationally, NHS England are committed to providing our national network of Champions with monthly development sessions focussing on key topics to enhance your knowledge and skills for the role.
This session will focus on:
Nutrition and mindful eating with Headspace
In association with Healthy Eating Week (12 – 18 June). we will be joined by our friends at Headspace who will talk you through the benefits of mindful eating.
Please note the Teams link will be shared 24 hours ahead of the session taking place. We suggest in the meantime that you hold this date and time in your diary until the link is shared. Please ensure you click the ‘reserve’ button on this page to reserve a ticket, rather than ‘add to calendar’ to ensure you receive all of the relevant details of the session.
Questions about this event?
Name: Stephanie Roocroft
Email:stephanie.roocroft@nhs.net
Telephone:07730382129

Wellbeing Conversations Training
2023-06-16 09:00 - 10:00
Managers and Leaders: Join us for a L&SC PCTH Wellbeing Conversation Session!

What is a wellbeing conversation?
The NHS People Plan 2020-21 sets out an ambition: “From September 2020, every member of the NHS should have a health and wellbeing conversation and develop a personalised plan. These conversations may fit within an appraisal, job plan or one-to-one line management discussion, and should be reviewed at least annually. As part of this conversation, line managers will be expected to discuss the individual’s health and wellbeing, and any flexible working requirements, as well as equality, diversity and inclusion.”

Vision for the wellbeing conversations
Health and wellbeing conversations are intended to be regular, supportive, coaching-style one to one conversations that focus on the wellbeing of our NHS people.
By encouraging organisations to embed wellbeing conversations across their system, we aim to create cultures where people feel heard and valued, and in which diversity is respected. This should, in turn, encourage us all to pass care and compassion on to each other, to patients and to our families.
Wellbeing conversations should consider the whole wellbeing of an individual (e.g. physical, mental, emotional, social, financial, lifestyle, safety) and identify areas where the individual may need support, signpost them to that support, and regularly monitor their wellbeing over time.

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and by the Training hub and shared with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Correspondence Management Workshop - Level 2
2023-06-16 09:30 - 16:30
Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 2
By the end of this workshop delegates will have an overview understanding of the Read coding, and medical terminology needed to enable them to fully contribute to the safe, practice application of “Correspondence Management”.
Delegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice.
Level 2 incorporates an online assessment for each candidate taken in their own time at the practice.
The topics that will be covered include;

Welcome, introductions and objectives
Read Codes
Purpose
Definition
Structure
Episodicity
Common abbreviations
Codes derived from Secondary Care
Medical Terminology
Word structure and building blocks
Major body systems and organs
Common tests & investigations
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Research speed-meeting virtual event
2023-06-16 13:00 - 14:00

Managing Difficult Telephone Conversations Training
2023-06-20 09:00 - 12:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

OVERVIEW
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.

AIMS

Getting the Best out of Patients on the Phone
Creating the personal connections that are lost in face to face contact
How your choice of words matters
Making a great start to create a personal connection
Techniques to reduce the likelihood of abuse
Noticing the patient’s mood and flexing your language to create empathy
Question techniques to ensure that we get the information we need from the patient to care navigate effectively
Dealing with patients who say too much
Dealing with patients who might be aggressive or angry
Dealing with patients who don’t say enough
Dealing with patients with communication challenges
Recovering after a tough conversation

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Parkinson’s disease in primary care
2023-06-20 13:00 - 14:00
Location
Online via WebEx at 13:00 – 14:00
About the event
This on the couch conversation will provide the opportunity for an honest conversation about why primary care pharmacy colleagues may hesitate to make or suggest changes to Parkinson’s medicines and how they can develop the confidence to make a difference in the lives of these patients.
Why it’s important
There is no cure for Parkinson’s and currently no medications which impact disease progression. People with Parkinson’s rely on the medications they take every day to control their symptoms and need individualised care to achieve this. Pharmacy staff in primary care can make a huge difference through support for medication review and optimisation in Parkinson’s. This webinar will share information and ideas to show how the pharmacy team can add value to the care of these patients.
What will be covered

A consultant pharmacist’s perspective on how the pharmacy team can contribute to optimising medicines in Parkinson’s
Examples of primary care pharmacy interventions and contributions

Speakers
A range of speakers from SPS and other organisations will run this event.
Non-SPS Speakers
Shelley Jones
Consultant Pharmacist, Neurosciences, King’s College Hospital, London
Karen Kite
Lead Clinical Pharmacist, Solihull Rural PCN
SPS Speakers

The session will be hosted by Barry Jubraj, supported by Nicola Wake. You can learn more about them by following the links below.

Barry Jubraj
Nicola Wake

Register
Registration is now open. Once registered you will receive confirmation and a link for your diary.
Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you don’t provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.
Check your access before the event
Check that you are able to access WebEx prior to the event.
We recommend installing the Cisco WebEx app, or, alternatively, accessing the meeting via Google Chrome. If you are still having difficulty, you may need to contact your IT department to assist you in opening the application (you’ll only have to do this once).
Joining on the day
Listen through your computer or mobile phone.
The webinar will start promptly at 13:00 so join at least 10 minutes earlier so you don’t miss important information.
Dial in
If you experience trouble accessing the meeting from your computer, you can always dial in and listen through your phone.
Call: 0203 478 5289 (Standard UK rates apply)
Access code: 2373 039 0824
Passcode: 288363
Resources
The event will be recorded and this will be available on the SPS website a few days later.
Slides may not routinely be used in these webinars. If they are, they will be available after the event.
Contact us
Please contact the Admin Team if you have any questions.

Nursing Apprenticeships Event for NW Primary Care
2023-06-20 13:00 - 15:00
NHSE are hosting an informative virtual event for employers and nursing/training leads to find out about apprenticeship routes in to Nursing (including Nursing Associate and Assistant Practitioner pathways). For more details and to book your place, please see the flyer HERE

UCLan's first international yoga and mind-body practice conference
2023-06-21 09:00 - 16:00
Yoga for wellbeing conference – in conjunction with the social prescribing unit at UCLan – open to all.
To celebrate International Yoga day on 21 June 2023, this event has been organised with the Director of Public Health Dr Sakthi Karunanithi and colleagues from The Social Prescribing Unit at UCLan

https://www.uclan.ac.uk/events/listing/international-yoga-for-wellbeing-conference

Retaining our North West People - Enhancing Experience and Engagement Conference 21 June
2023-06-21 10:00 - 16:00
Your North West Regional People Experience and Engagement Team are holding our first regional in person Retaining our North West People – Enhancing Experience and Engagement Conference on Wednesday 21st June 2023 at the Bolton Stadium Hotel and will run from 10:00 am until 4.00 pm. Registration and networking will be from 9.00 am.
This event is targeted at Retention, OH, H&WB and Engagement Leads to celebrate and share the learning and progress made across the North West. We have also invited a number of national colleagues to share their insights and facilitate a range of workshops, which underpins the engagement, experience and retention agenda. We are also building in time for you to network, get creative, to celebrate and co-create.
Please register Here

Influenza and Covid Update Training
2023-06-22 09:30 - 12:30
In line with the Public Health England, L&SC PCTH have developed a training session for the National Covid Vaccination Programme and National Influenza Flu Programme 2022-23 .

Sign up to this 3 hour virtual update available for all staff who are intending delivery of Flu and Covid vaccinations this year. This will include details of flu strains this year, the eligibility cohorts, administration and delivery of the vaccination.
It is optional to stay on at the end for an Anaphylaxis refresher (this Anaphylaxis refresher will not replace the usual update/e-learning you must complete).
For further government/NHS guidance, please visit our Covid Vaccination resources page here and our Influenza Vaccination resources page here.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Note Summarising Training
2023-06-22 14:00 - 17:00
OVERVIEW

The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

What should be summarised?
What can be omitted?
When is active/past used?
When is significant/minor used?
Summarising sensitive data
Summarising family records
Summarising protocol provided.

WHO SHOULD ATTEND?

Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?

3 hours (Virtual)

HOW TO JOIN?

You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
