Thebenefits of having learning disability nurses and student learning disability nurses in primary care - webinar
2023-04-26 12:00 - 13:00 UTC
HEE are hosting a webinar focussing on the benefits of having learning disability nurses and student learning disability nurses in primary care. The NHS Long Term Plan set an ambition that by 2023/24, at least 75% of people aged 14 or over with a learning disability will have had an annual health check. This webinar will focus on the experiences of Sefton Primary Care Training Hub in providing placements for student learning disability nurses from Edge Hill University, and the skills and knowledge they bring to the team.
Guest speakers include:

Maggi Bradley, General Practice Nurse, Clinical Nurse Lead, Sefton Training Hub
Jess Lea, Community Learning Disability Nurse
Deborah Holden, Cheshire & Merseyside Training Hub, Practice Education Facilitator (PEF)
Emma Galley, Senior Lecturer in Nurse Education (Practice Learning), Edge Hill University
Andrew Jopson, Lecturer in Practice Learning (Nurse Education), Edge Hill University

All are welcome. Free event.
For further info contact Joanne Green, HEE Clinical Fellow in Learning Disabilities Nursing.

Working with Allied Health Professionals to enable and support social prescribing
2023-04-26 13:00 - 14:30
Working with Allied Health Professionals to enable and support social prescribing
This webinar will explore how Allied Health Professionals (AHPs) can enable and support social prescribing. It will cover the roles of different AHPs working in a variety of settings and highlight the many ways they can support Social Prescribing Link Workers (SPLWs) in practice.
The webinar will be opened by Linda Hindle, Lead Allied Health Professional for Public Health England to introduce the Social Prescribing Framework. The framework presents a common vision for social prescribing where AHPs play an important role in ensuring that everyone has access to social prescribing.
Audience
SPLWs, AHPs, PCN teams, clinicians, commissioners, ICBs and wider health and care colleagues working to develop multidisciplinary teams and the integration of care. The webinar may also be suitable for individuals working in aligned services, such as secondary and community health services or other services where there is an opportunity to align and improve existing pathways.
Aim
To provide opportunities to share learning, develop new knowledge and build relationships to enhance patient care. Consider core principles of joint working individual functions and areas of practice and how the roles add value to each other.
The webinar will explore how a multidisciplinary approach can support working across the disciplines through appropriately utilising knowledge, skills and best practice to improved collective understanding and enhance personalised care delivery. Joint working can also help to address some of the implementation barriers experienced by SPLWs including managing boundaries of practice, supervision and career development.
Learn more about opportunities to reduce health inequalities in access and outcomes and opportunities to integrate services where this might reduce health inequalities.
Objectives

Learn about the breadth of AHP roles
How AHPs support social prescribing and SPLWs
Explore collaboration opportunities to improve outcomes for individuals, carers and the workforce

The Speakers
Linda Hindle: The Deputy Chief AHP Officer for England and National Engagement Lead for Police, Fire and Ambulance Services, Office for Health Improvement and Disparities
Kurt Lievesley: Is Senior Lecturer Advanced Allied Health Practice, School of Sport and Health Sciences, University of Central Lancashire.
Sam Pywell: Leads the University of Central Lancashire Social Prescribing Unit. She is a occupational therapist with over 17 years experience, and has postgraduate research experience in the fields of mental health, wellbeing and social prescribing.
Joining Sam Pywell is Chantelle Martin: Is an Occupational therapist with experience of both being an Social Prescribing Link Worker and leading SPLW.
Amanda Sangster: Amanda is an Occupational Therapist by background, before joining NHS England as a Delivery Partner with the South East Personalised Care Team. Amanda’s background is in Children’s Therapy and Health Visiting Services, with over 20 years and has extensive strategic and operational experience leading a number of transformation and quality improvement projects.
Joining Amanda is, Sophie Wearing, an Occupational Therapist working as a Personalised Care Project Manager with a focus on growing & developing the Personalised Care ARRS workforce and Paige Yarwood.
If you have any access needs, please email the team on england.socialprescribing@nhs.net and we will do our best to support access.

Questions about this event?
Name: Danni Wood/Ali Green
Email:england.SocialPrescribing@nhs.net

Chaperoning Training
2023-04-27 09:00 - 12:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.

AIMS

Clarifying definitions
The concept of ‘intimacy’
Roles and responsibilities of the partners and the chaperone
What the chaperone should be looking for whilst present
Issues of consent: when and how it should be gained
Risk areas in conducting intimate examinations
Challenges to the gmcs ‘same sex chaperone’ guidance,
The themes to be addressed in a practice chaperone policy
Reporting concerns
Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

Clinical Skills Practice Workshop Lytham
2023-04-27 10:00 - 13:00, 2023-05-04 10:00 - 13:00 | Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ, Lytham Primary Care Centre Victoria Street Lytham FY8 5DZ
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Please ensure you bring your own lunch/snacks if required.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

SPS Webinar – Chronic liver disease in primary care: an on the couch conversation.
2023-04-27 13:00 - 14:00
A practical webinar to help guide primary care pharmacy professionals on how to appropriately manage patients with chronic liver disease in the community.

Date
27 April 2023
Location
On-line 13:00 – 14:00
About the Event
Our SPS Clinical Fellow, Kieran Reynolds; who is a liver speacialist by background; will be in coversation with Helen Boothman and Poonam Jethwa to discuss how to appropriately manage your patients with chronic liver disease, what medicines they should avoid,ways to ensure that their liver disease is appropriately monitored and when to refer for specialist management.
Why is it important
The incidence of chronic liver disease is increasing.
It is important that pharmacy professionals in primary care know how to appropriately manage these patients and advise them with regards their medications.
What you will learn
At the end of this “on the couch” conversation you should:

Appreciate that the incidence of liver disease is increasing and some of the reasons why
List some of the complications of chronic liver disease and the medicines used to treat them,
Summarise which medications to avoid in chronic liver disease
Outline when to refer patients with liver disease for specialist management.

Speakers
Helen Boothman
Lead Hepatology Pharmacist, St George’s Hospital, London and Chair of the British Hepatology Pharmacy Group
Poonam Jethwa
Specialist Pharmacist, Wandle PCN, London
Kieran Reynolds
CPhO Clinical Fellow, Specialist Pharmacy Service (SPS)
SPS Speakers

Our MC today is Barry Jubraj and Nicola Wake will be monitoring the chat box. You can read more about Barry and Nicola below.

Barry Jubraj
Nicola Wake

Registration
You can register here for the webinar
You will receive confirmation and a link for your diary.
Note: Our webinars are provided for colleagues providing NHS services so please register with your NHS or work-based email address. If you don’t provide NHS services or are a charity, please drop us a line to clarify your interest in this webinar.
Check your access before the event
Check that you are able to access Webex prior to the event.
If you’re still having difficulty, you may need to contact your IT department to assist you in opening the application (you’ll only have to do this once).
Joining on the day
Listen through your computer or mobile phone.
The webinar will start promptly at 13.00 so join at least 10 minutes earlier so you don’t miss important information.
Dial in
Alternatively you can dial in on 0203 478 5289
Event No: 2371 960 9266
Event password: [REDACTED]
Resources
The event will be recorded and this will be available on the SPS website a few days later.
Slides may not be routinely used in these webinars, but if they are they will be available after the event

Apprentice Meet Up: Manchester
2023-04-27 16:00 - 19:00
By popular demand, the Association of Apprentices (AoA) and Manchester Metropolitan University are proud to present the Apprentice Meet Up: Manchester.
Taking place on Thursday 27th April at 4pm in Manchester city centre.
Apprentices throughout the UK have told us that they often miss out on the social element of the apprentice experience. So, this spring we cordially invite you, current and recently completed apprentices, to our exclusive first event with Manchester Metropolitan University! From 4-7pm you will have the chance to hear from influential speakers and take part in development sessions before meeting your peers over drinks and nibbles with music to keep the vibes going!
As a development and social event, we are expecting this event to be VERY popular. Come alone or with a group, as long as you are a current or recently completed apprentice, you are invited!
Break the ice with your peers while possibly counting towards your off-the-job learning! We want each and every one of you to find the place you belong, with your community and we’re going to make sure we do everything we can to make your experience the best and most valuable experience it can be.
Register now before it’s too late!

Healthy Hoops® Presents: The Dangers of Vaping and Asthma
2023-04-27 17:00 - 18:00
Join Healthy Hoops’ health educator, Maureen George, PhD, RN, AE-C, FAAN as she highlights the key components of national asthma, obesity and exercise guidelines to better understand the effects asthma and obesity can have on school-aged children.
Participants will receive a brief overview of asthma, e-cigarette and vaping trends. The presentation will cover the health risks of vaping among school age children, as well as, dispel the myth that e-cigarettes are a healthy alternative to cigarettes.

Virtual Presentation via Zoom
Audience: Caregivers, school staff, parents and adults
Duration: 1 Hour
Presenter: Maureen George, PhD, RN, AE-C, FAAN

Digital Champion Training
2023-04-28 13:00 - 14:00
Sign up to the Digital Champion Training!
A training session covering digital awareness and uses of IT and systems within Primary Care.
For all Primary Care staff (Clinical and Non-Clinical)

How to have a challenging conversation
2023-05-02 09:30 - 10:30, 2023-05-02 12:00 - 13:00, 2023-05-09 09:30 - 10:30, 2023-05-09 12:00 - 13:00
This one hour session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance

This is a fully interactive session- please ensure you have a camera and microphone
You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.

Asthma Educational Session
2023-05-02 14:00 - 15:30
Introducing the National Bundle of Asthma Care for CYP (children and young people)
Hosted by Claire Utterly (Senior Specialist Asthma Nurse Practitioner for Children and Young People) and Georgina Foulds(Specialist Asthma Nurse Practitioner for Children and Young People)
Click here for online learning modules on this topic.

Immunisation and Vaccination Annual Update Training
2023-05-03 09:30 - 13:30
Please note this training will be on virtually on MS Teams.
The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.

This course is not suitable as a foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool. Please see the link below for a copy of the competency assessment tool for registered practitioners:
https://www.rcn.org.uk/professional-development/publications/pdf-006943

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2023-05-03 12:30 - 14:00
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscthub@nhs.net

Health and Wellbeing Champion Training
2023-05-03 13:00 - 14:00
Come join us for the L&SC PCTH Health and Wellbeing Training.
Wellbeing should be a shared value across the organisation and not owned by one person or team​
This training will empower primary care organisations to create or upskill a team of employees to work alongside the Wellbeing Guardians and Wellbeing Champion Leads in the development, delivery and improvement of wellbeing within their workplace ​
The goal is to align with NHS Peoples Plan and the ICS to embed a positive culture of health across primary care ​

The training will be delivered by wellbeing leads and cascaded in TTT technique to champions

Celebrating nurses working in social care in the North West
2023-05-04 10:00 - 14:30 | Ewood Park, Ewood Park (Blackburn Rovers), Blackburn, United Kingdom
Celebrating nurses working in social care in the North West
In collaboration with the Chief Nurse for Adult Social Care, we’re delighted to be hosting this event to celebrate nursing in social care, which is part of our wider International Nurses Day celebrations.
If you’re a nurse or a nursing associate in the North West, it’s a fantastic opportunity to connect with other nurses in your region, share good practice and contribute to professional discussion and debate, as well as taking the time to recognise the contribution you make. You could also use this time to reflect for revalidation purposes or to hear ideas and innovation to take back to your own working environments.
The event will be attended by Deborah Sturdy, the Chief Nurse for Adult Social Care. Deborah is keen to hear from nurses and nursing associates, and to understand and share the current initiatives that are important to the nursing workforce.
We’ll also be recognising and celebrating key nursing leaders with an awards ceremony.
Refreshments and a networking lunch is included.

‘What good looks like’ – Managing Medicines in adult social care
2023-05-04 14:00 - 15:00
The purpose of the event is to provide an update to adult health and social care staff and their teams about resources available to support them to handle, manage and use medicines more safely. This will be achieved through:
– Sharing information and promoting resources that have been developed by Health Education England (HEE) and NHS England (NHSE)
– Signposting to CQC’s resources for medicines information for adult social care
– Q & A

General Practice Webinar
2023-05-04 17:00 - 18:00
There will be no GP webinar on the 6th April – the next GP webinar will take place on Thursday 4th May from 5-6pm.
Please join us for the next of our regular General Practice webinars with information and updates on the latest policy around general practice.
To attend, please ensure you register by 1pm on Wednesday 3rd May 2023. If you registered for our last webinar, you do not need to register again.
The webinar will take place through MS Teams Live and all registered attendees will be emailed a joining link closer to the time of the event taking place. If you haven’t received your joining link, please first check your junk/spam folders as the email may end up there, before contacting us by email.
A recording of the webinar (and all previous webinars) will be available on Future NHS.
Please note: this is a closed webinar for those working in or with general practice. Please register using your official NHS or professional email address to help us to confirm your place.
Questions about this event?
Name: Primary Care Team
Email:england.pccomms@nhs.net

SNOMED and Read Coding Training
2023-05-09 13:30 - 16:30
OVERVIEW
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)

Edge Hill Training and Development Spring Conference
2023-05-10 08:30 - 14:00
(registration from 8:30am, lunch 1pm-2pm)

The sessions will include:

An update on the undergraduate programmes
Questions and discussions with members of the team
Active learning sets for improving teaching and learning
Physician Associate training and sharing of good practice
Regulatory body assessment updates
Safeguarding training
Educational supervisor training/updates

Keynote Speaker is Dr David Unwin.
David is a local GP who was made a UK Royal College of General Practitioners expert clinical advisor in 2015 for his dedicated efforts in patient communication and type 2 diabetes. His work has been covered by the BBC, New Scientist, The Times and the BMJ.
The opportunity to book onto a tour of the Clinical Skills and simulation building will made available nearer to the conference.

To be held on EHU’s Ormskirk campus
Spring Training Conference Flyer

Difficult Telephone Conversations Training
2023-05-10 09:00 - 12:00
This interactive course enhances telephone skills to enable your team to develop better rapport with patients, control conversations better, care navigate and also to reduce difficult conversations/abuse.
AIMS

Getting the Best out of Patients on the Phone
Creating the personal connections that are lost in face to face contact
How your choice of words matters
Making a great start to create a personal connection
Techniques to reduce the likelihood of abuse
Noticing the patient’s mood and flexing your language to create empathy
Question techniques to ensure that we get the information we need from the patient to care navigate effectively
Dealing with patients who say too much
Dealing with patients who might be aggressive or angry
Dealing with patients who don’t say enough
Dealing with patients with communication challenges
Recovering after a tough conversation

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
This is a 3 hour course.
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

ACP & NMP Nurses Clinical Supervision Session
2023-05-10 11:30 - 12:30
This training event will enable you to reflect on and further develop your knowledge and skills necessary to your role as a clinical supervisor.
Focus: NMP clinical supervision session on NW regional NMP updates / developments and what you can do around NMP development / progress from Joanna Tate – NW NMP HEE cooperative manager

Educational Supervision Training Session for Pharmacy Staff - Effective Feedback, Reflective Writing
2023-05-10 13:30 - 16:30
Pharmacy Educational Supervisor Training for Summer 2023. These study sessions are essential for any tutors and trainers supporting pharmacy staff in the workplace.
You are invited to enrol for the following webinars:
Session 1: Roles & Responsibilities, Action Planning, Assessments
Wednesday 19 April 2023 2 – 4pm (CLOSED)
Tuesday 25 April 2023 10 am -12noon (CLOSED)

Session 2: Effective Feedback and Reflective Writing
Wednesday 10 May 1.30-4.30pm
Thursday 18 May 9.30am-12.30pm

Session 3: Supporting Trainees Requiring Additional Support
Tuesday 6 June 10am-12noon or
Wednesday 14 June 2-4pm

Clinical Skills Practice Workshop Lancaster
2023-05-11 11:00 - 14:00 | NHS Moor Lane Mills, Moor Ln, Lancaster LA1 1QD, NHS Moor Lane Mills, Moor Ln, Lancaster, Lancashire, LA1 1QD, United Kingdom
New for 2023 Lancashire and South Cumbria Training Hub are offering Clinical Skills Practice Workshops! Available throughout the year at different locations you will be able to experience a hands on approach with the support of a clinical educator!

Topics covered in the sessions are:

Venepuncture
Obtaining a Manual Blood pressure
Injection Technique
Cervical Sample Taking

The workshops welcome General Practice Nurses, Health Care Assistants, Nursing Associates, Trainee Nursing Associates, Advanced Nurse Practitioners, Student Nurses, Student Nurse Paramedics, Physician Associates… anyone with a clinical role within Primary Care that is already trained in the topics above.
New to practice and want to have some hands-on experience with a mannequin to gain skills and confidence or if you are an experienced practitioner and want to refresh your skills then this is the workshop for you!

We have equipment available in the workshops to enable you to practice your skills and get hands on experience with the support of a friendly clinical educator plus a practical handbook to guide you through.
– Please note that these workshops are not a formal training session and the purpose is to support delegates in building on knowledge and skills already learnt from previous formal training.
Delegates must join the session from the start time and leave once they feel they have gained enough from the workshop: there is no requirement to stay for the full 3 hours. In addition, delegates may attend to access one of the pieces of equipment or all of them! This is a great opportunity to get hands on and have a play with the mannequins to help improve your practice!
If you have any additional needs or requirements to attend these sessions, then please contact the training hub on mbpcc.lscthub@nhs.net

Health and Wellbeing Champions - Looking after you team, a practical guide
2023-05-11 12:00 - 13:00
Health and Wellbeing Champions development session
Following the successful launch and ongoing rollout of Health and Wellbeing Champions nationally, NHS England are committed to providing our national network of Champions with monthly development sessions focussing on key topics to enhance your knowledge and skills for the role.
This session will focus on:
Looking after your team – a practical guide
We will be joined by colleagues from NHS England who have developed a a practical toolkit on how to support the health and wellbeing of your team.
Please note the Teams link will be shared 24 hours ahead of the session taking place. We suggest in the meantime that you hold this date and time in your diary until the link is shared. Please ensure you click the ‘reserve’ button on this page to reserve a ticket, rather than ‘add to calendar’ to ensure you receive all of the relevant details of the session.
Questions about this event?
Name: Stephanie Roocroft
Email:stephanie.roocroft@nhs.net
Telephone:07730382129

Correspondence Management Workshop - Level 1
2023-05-12 09:30 - 13:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.

Workshop Objective
This aims to equip operational administrative staff to safely and efficiently take actions where appropriate, and which may include forwarding correspondence to another member of the team, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone.
It requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency, and when to ask for help.

AIM – Level 1
By the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently.
This level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice.
The topics that will be covered include;

Welcome, introductions and objectives
Where are we now ?
What is “Correspondence Management” ?
What are its benefits ?
How does it work ?
What may be some of the barriers to introducing this change?
What is Clinical Governance and why it is important?
How to ensure work and information is progressed in a Safe, Efficient and Timely manner
How “Correspondence Management” improves the Patient experience
The importance of understanding Read Codes & medical terminology
How to recognise clinically relevant information within correspondence
How to process and action a letter to completion or forward to correct recipient
The importance of – Audit – feedback tools– Significant event reviews
Action Plan

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
Full day (9:30-16:30) Virtual

HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Understanding blood tests and results training
2023-05-16 09:30 - 12:30
OVERVIEW
The course aims to develop a good understanding of the most common blood tests taken in general practice.
We explore the medical reasons why these blood tests are required, including discussion of the therapeutic ranges and why this is important.
AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

WHO SHOULD ATTEND?

Secretaries
Non Clinicians
Receptionists
Heath care assistants

WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
2 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Phlebotomy/Venepuncture Training
2023-05-16 09:30 - 16:30
Location: Fatima Health Centre, 228 Garstang Road, Fulwood, PR2 9QB, Preston
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face to face) session.

Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view
