Lancashire and South Cumbria Training Hub

Note Summarising Training (non-clinical staff)
2024-03-07 09:15 - 12:15 (Europe/London)
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.
For non-clinical staff.

Asthma Educational Session
2024-03-07 13:00 - 14:30 (Europe/London)
Introducing the National Bundle of Asthma Care for CYP (children and young people)
Hosted by Claire Utterly (Senior Specialist Asthma Nurse Practitioner for Children and Young People) and Georgina Foulds(Specialist Asthma Nurse Practitioner for Children and Young People)
Click here for online learning modules on this topic.

If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on [email protected]
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and the ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Primary Care Workforce Q & A Drop-in
2024-03-07 15:00 - 15:30 (Europe/London)
Open to all Practice and PCN staff!
Do you have any questions about your personal/team development, recruitment or training? Or need further information around NWRS, workforce planning, ARRS or other workforce related topics?

Your Workforce Development Managers (WDMs) are here to help! Bring your questions along to our informal monthly drop-in session or contact us by email:

Blackburn with Darwen, East Lancashire: Clair Ormrod – clair.ormrod@nhs.net
Lancashire Central: Fiona Gray – fiona.gray9@nhs.net
Blackpool, South Cumbria: Zainab Rawat – zainab.rawat1@nhs.net
Lancashire North: Laura-Jane Lloyd – laurajane.lloyd@nhs.net

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Understanding Blood Tests and Results
2024-03-08 09:30 - 12:30 (Europe/London)
HOW LONG IS THE COURSE?

2 hours with time for discussion and questions

WHO SHOULD ATTEND?

Secretaries
Non Clinicians
Receptionists
Heath care assistants

SUMMARY

The course aims to develop a good understanding of the most common blood tests taken in general practice.
We explore the medical reasons why these blood tests are required, including discussion of the therapeutic ranges and why this is important.

AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

Preceptorship Webinar
2024-03-11 09:00 - 09:30, 2024-03-18 09:00 - 09:30 (Europe/London)
A 30-minute webinar hosted by Lancashire & South Cumbria Primary Care’s Legacy Mentor – Victoria Johnston
The webinar will include:

Introduction to the L&SC PCTH Legacy Mentor
National Preceptorship Programme and Principles
Information about the Preceptorship Programme
Preceptorship Programme for Preceptees
Development and training of Preceptors
Questions and answers

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
https://medtribe.com/courses/preceptorship-webinar

FFP3 Mask Fit Testing at East Lancs Hospice (30-minute slots)
2024-03-11 09:30 - 15:00 (Europe/London)
East Lancashire Hospice
Park Lee Road Blackburn BB2 3NY
With an outbreak of measles anticipated in the coming weeks, it is essential that any clinical staff have access to the correct PPE. Measles is highly contagious and is transmitted via airborne transmission and therefore any clinician seeing suspected or confirmed measles needs to wear appropriate PPE, including the FFP3 mask. It is an HSE legal requirement that FFP3 masks are correctly fit tested. This applies to all, regardless of vaccination status as we have seen breakthrough infections with clinical staff in earlier outbreaks. Those who have had no MMR doses and those who are immunosuppressed are most vulnerable and should be prioritised for FFP3 fit testing or, better, deployed away from risk of communicable disease. Vulnerable groups include unvaccinated individuals, pregnant women, immunocompromised patients and the chronically ill.
East Lancashire Hospice has set up sessions on Monday 11th March.
Primary care staff must take their own FFP3 masks to the fit testing session, and are encouraged to order FFP3 masks from the PPE portal (call 0800 876 6802 if you do not already have an account). They are free of charge to order.
Facial hair – stubble and beards – make it impossible to get a good seal of the mask to the face. If you are clean-shaven when wearing FFP3 masks this will help prevent leakage of contaminated air around the edges of the mask and into your lungs. If there are good reasons for having a beard (eg for religious reasons), alternative forms of RPE, that do not rely on a tight fit to the face, are available (powered hoods) If powered hoods are purchased by practices it is important that decontamination process is in place.
These initial sessions will be available on a first come, first served basis. Lancashire & South Cumbria ICB continues to work on providing further opportunities across the footprint to get staff fit tested.
Please contact SVOC (healthierlsc.svoc-info.c19vacc@nhs.net) if you require any further assistance.

Celebrating Preceptorship - London
2024-03-11 10:00 - 15:00 (Europe/London)
This event will give attendees an opportunity to update their knowledge on best practice, hear updates from the National Preceptorship Programme team, network, ask questions and share ideas with colleagues within the preceptorship communities of practice.
You will also be part of our celebration of the wonderful work that has been done to date, and help shape the plans for the future of preceptorship around the country.
The National Workforce Skills Development Unit warmly welcome preceptorship leads, preceptors, newly registered nurses and all colleagues involved in supporting and promoting preceptorship to attend this event. The event is face to face in London.
Dame Ruth May, Chief Nursing Officer for England, is guest speaker at the event.
De Vere Grand Connaught Rooms
61-65 Great Queen Street London WC2B 5DA

Inclusive Communication: Disability and Language: EDI Skill Development Sessions
2024-03-11 13:00 - 14:30 (Europe/London)
The Development, Change and Transition team are pleased to announce Equality, Diversity and Inclusion Skill Development Sessions. Following the success of these sessions in the Delivery and Operations directorates, these sessions are now available to all staff in NHS England. These sessions will increase our confidence in identifying non-inclusive practices and taking steps to create a more inclusive NHS England, and also help us foster good relations between our colleagues.
Inclusive communication (Disability and Language)
An introduction to the medical and social models of disability. Review of the words we use to talk about disability and how we can use more empowering language when talking about disability and disabled people.
Feedback from Previous Participants

“Powerful, relatable, personal stories that illustrated microaggressions are even more widespread than I had thought”
“I liked the phrase in one video in that it is OK to not understand, but take time to find out.”
“I learnt a lot about how diverse the LGBTQ+ community is and I found this really reassuring in terms of feeling equipped to think about and talk about this topic.”

Questions and Reasonable Adjustments
These sessions will run online on Microsoft Teams. Please e-mail england.inclusion-events@nhs.net if you have any questions or to tell us how we can support you in participating in the sessions.

LGBT+ Inclusion: EDI Skill Development Sessions
2024-03-12 10:00 - 11:30 (Europe/London)
The Development, Change and Transition team are pleased to announce Equality, Diversity and Inclusion Skill Development Sessions. Following the success of these sessions in the Delivery and Operations directorates, these sessions are now available to all staff in NHS England. These sessions will increase our confidence in identifying non-inclusive practices and taking steps to create a more inclusive NHS England, and also help us foster good relations between our colleagues.

LGBT+: Definitions, minorities, minorities within minorities
Exploration of different terms used in the LGBT+ space, less visible groups within the LGBT+ communities, research evidence on the experiences of LGBT+ people and an overview of current affairs impacting LGBT+ communities.
Feedback from Previous Participants

“Powerful, relatable, personal stories that illustrated microaggressions are even more widespread than I had thought”
“I liked the phrase in one video in that it is OK to not understand, but take time to find out.”
“I learnt a lot about how diverse the LGBTQ+ community is and I found this really reassuring in terms of feeling equipped to think about and talk about this topic.”

Questions and Reasonable Adjustments
These sessions will run online on Microsoft Teams. Please e-mail england.inclusion-events@nhs.net if you have any questions or to tell us how we can support you in participating in the sessions.

Immunisation and Vaccination Annual Update Training
2024-03-12 10:00 - 14:00 (Europe/London)
Immunisation and Vaccination Annual Update Training for Primary Care staff hosted on MS Teams.

The Immunisation and Vaccination Update provides an annual update of current practice in relation to the immunisation schedules in primary care using PHE information.
This training includes NHS Travel Vaccine schedules.
This course is not suitable as foundation training and is only an update and does not cover anaphylaxis or basic life support. This must be completed separately.
This course is for Clinical Experienced Vaccinators, those who have already been vaccinating and does not include non-clinical Covid only Vaccinators.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Non clinical skills session How to have a challenging conversation (GPNs)
2024-03-12 12:30 - 13:30 (Europe/London)
How to have a challenging conversation training for GPNs and anyone in a clinical role within Primary Care hosted on MS Teams.
This one hour lunch and learn session provides the tools to tackle those difficult situations effectively and removes the fear/reluctance.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Learning Disability Awareness and AHC’s: A Whole Practice Approach
2024-03-12 12:30 - 14:00 UTC
Who should attend:
Any staff member who is involved in and/or has an interest in supporting people with learning disabilities (PWLD) to have annual health checks.
Description of training:

Training sessions will cover what a learning disability is/is not, and the characteristics seen within different levels of LD
Overview of LD inclusion tool to identify patients, when and how to use
Overview of LeDeR – purpose and statistics of preventable deaths in PWLD
Importance of Annual Health Checks and common health issues in PWLD
Mental Capacity in relation to healthcare for PWLD
Barriers to accessing equitable healthcare for PWLD
AHC and health action plans – what should be considered, how to develop an effective HAP
Effective strategies to support successful AHC’s
Service aims and objectives of the Health Facilitation Team to support GP practices
Learning Disability Champion proposal
Video’s from PWLD – explanation of their experiences of health checks

Please ensure you have access to a camera and microphone to join the meeting.

Microaggressions and allyship: EDI Skill Development Sessions
2024-03-12 12:30 - 14:30 (Europe/London)
The Development, Change and Transition team are pleased to announce Equality, Diversity and Inclusion Skill Development Sessions. Following the success of these sessions in the Delivery and Operations directorates, these sessions are now available to all staff in NHS England. These sessions will increase our confidence in identifying non-inclusive practices and taking steps to create a more inclusive NHS England, and also help us foster good relations between our colleagues.
Microaggressions and allyship
What do we mean by microaggressions and how do they manifest in the workplace? Allyship, privilege, what allyship means to different people. This session includes guest speakers from NHS England, sharing their lived experiences of microaggressions. How can we move from being a bystander to an ally? How do we increase our confidence in speaking up when we witness microaggressions? This session touches specifically on gender, race and other marginalised communities too.
Feedback from Previous Participants

“Powerful, relatable, personal stories that illustrated microaggressions are even more widespread than I had thought”
“I liked the phrase in one video in that it is OK to not understand, but take time to find out.”
“I learnt a lot about how diverse the LGBTQ+ community is and I found this really reassuring in terms of feeling equipped to think about and talk about this topic.”

Questions and Reasonable Adjustments
These sessions will run online on Microsoft Teams. Please e-mail england.inclusion-events@nhs.net if you have any questions or to tell us how we can support you in participating in the sessions.

The Art of Delegation (Non-Clinical)
2024-03-12 14:00 - 15:30 (Europe/London)
This session explores different management styles and provides the necessary tools to delegate effectively.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Wider Workforce Clinical Supervisors Course
2024-03-13
2 Day, Virtual Course delivered via Zoom
09:00 – 17:00 (BOTH DAYS)
This bespoke, free, two-day virtual course is for GPs and Advanced Clinical Practitioners working at Advanced Practice (Level 7) who wish to start their training career by clinically supervising the wider workforce in a Primary Care Learning Environment.
The course will allow delegates to develop their teaching skillsand, on completion of selected workshops, will enable them tosupervise specific disciplines within the wider workforce.
BY THE END OF THE COURSE DELEGATES WILL:

Have knowledge of the disciplines they wish to supervise and how to identify their learning needs.
Be able to structure a teaching session for a learner and be aware of basic teaching methods.
Be able to teach and assess workplace communication skills, understand discipline specific assessments that may be required and develop their own personal learning plan related to their role as a supervisor.
Be able to supervise a wide range of Primary Care Workforce learners including Nurses, ACPs, Physician Associates, Paramedics, Pharmacists.

.North West Wider Workforce Clinical Supervisor Course

INTERESTED?
REGISTER YOUR INTEREST: https://forms.office.com/e/V3xMPvv0aH
OR CONTACT GMTH@GMFEDS.CO.UK

90 minute MECC Session – On-Line via Teams
2024-03-13 10:00 - 11:30, 2024-03-13 13:00 - 14:30 (Europe/London)
Active Lancashire have now availability to run x 2 90 minute MECC on-line courses on Wednesday 13th March. One 90 minute session will be delivered am and one pm (same content).
Please note that these 90 minute on-line sessions do not deliver the same in-depth MECC content/information as the full day TTT course.
These sessions are being delivered to provide colleagues with an understanding of what MECC is/how it can help with MECC conversations.
If you are able to attend this 90-minute session, please fill out the below application form and return to: workforcetraining@activelancashire.org.uk
MECC 90 minute session – Application Form – March 2024 (1)

Digital Accessibility: EDI Skill Development Sessions
2024-03-13 10:00 - 12:00 (Europe/London)
The Development, Change and Transition team are pleased to announce Equality, Diversity and Inclusion Skill Development Sessions. Following the success of these sessions in the Delivery and Operations directorates, these sessions are now available to all staff in NHS England. These sessions will increase our confidence in identifying non-inclusive practices and taking steps to create a more inclusive NHS England, and also help us foster good relations between our colleagues.
Digital accessibility
How to create accessible communications for disabled or neurodiverse people. An overview of Microsoft Accessibility tools and points to consider when using Outlook, PowerPoint, Microsoft Word and Microsoft Teams. These tools can support the health and wellbeing of all colleagues especially considering how much time we spend using computers.
Feedback from Previous Participants

“Powerful, relatable, personal stories that illustrated microaggressions are even more widespread than I had thought”
“I liked the phrase in one video in that it is OK to not understand, but take time to find out.”
“I learnt a lot about how diverse the LGBTQ+ community is and I found this really reassuring in terms of feeling equipped to think about and talk about this topic.”

Questions and Reasonable Adjustments
These sessions will run online on Microsoft Teams. Please e-mail england.inclusion-events@nhs.net if you have any questions or to tell us how we can support you in participating in the sessions.

UCLan Primary care education meetings - Evidence-based medical education
2024-03-13 12:00 - 12:45 (Europe/London)
Enhance your teaching skills in primary care with our tailored education meetings, blending theory and practice to refine clinical teaching skills.

Primary Care Education Meetings are designed for both current and prospective placement providers, as well as clinicians within the primary care sector. This series of concise Continuing Professional Development (CPD) is tailored to enrich and broaden the skill sets of practitioners involved in teaching students in the medical field.
We are accustomed to supporting our clinical decisions with evidence and would like to do the same for our teaching practice. However, the evidence base for medical education is much weaker. In our fifth and final meeting, we look at why this is so and discuss the kind of evidence we most urgently need in education.

Preceptorship Workshop
2024-03-13 12:00 - 13:00 (Europe/London)
The workshop will be led by Lancashire & South Cumbria Primary Care’s Legacy Mentor and will be the starting point for GPNs and AHPs who are interested in supporting preceptorship within their practice.
The workshop offers:

an in-depth look at the national preceptorship programme
an explanation of the roles, responsibilities and skills of the preceptor
guidance on how preceptors can support preceptees in practice
an explanation on how to complete the required documentation
the development of peer preceptorship support networks

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
https://medtribe.com/courses/preceptorship-workshop

Essential Care Navigation
2024-03-14 09:30 - 12:30 (Europe/London)
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Supporting our NHS workforce with the rising cost of living: Enabling a culture of flexibility to support staff with the rising cost of living
2024-03-14 10:00 - 11:00 (Europe/London)
In this masterclass NHS Employers talk about how enabling a culture of flexibility is key to work being done to support staff with the rising cost of living.

In this webinar you will hear examples of how organisations have implemented flexible working in response to supporting employees with the rising cost of living.
NHS Employers’ guest speakers will share their experience around flexible working, the benefits to employer and employee, the challenges and top tips on enabling flexible working in your organisation. They will also share the importance of long-term sustainable solutions, and the steps they have taken to implement them.
Our audience
This masterclass is open to all employers in the NHS who have an interest in the cost of living and supporting staff.
At the masterclass NHS Employers are keen to hear from you about:

the challenges you are facing on this subject
what have you done to overcome the barriers.

NHS Employers’ speakers:

Kate Jarman, director of corporate affairs, Milton Keynes University Hospital NHS Foundation Trust
Rebecca Wilson, senior programme officer, NHS Employers

A masterclass series
This masterclass is the final in a series of four masterclasses looking at the key challenges facing employers and their workforce relating to the cost of living.
Recordings from the masterclasses will be available to view on our cost-of-living hub alongside slide presentations.

Medicines Management
2024-03-14 10:00 - 13:00 UTC
Available to Social Care staff working within the Lancashire and South Cumbria postcodes only:
Session Aims:
The purpose of this session is to develop the skills and knowledge of HCA’s in the correct use of medication, how to ensure it is safely managed stored, administered and recorded effectively.
Learning Outcomes:

• How to administer medicines in a systematic way to reduce the risk of errors
• How to give medicines in a person-centred way
• Explain why mistakes happen and how to minimise the chances of them occurring
• How to administer tablets, liquids, creams, inhalers, patches, and eye drops
• How to record when medication is administered to an individual using service specific documentation here possible

Method of learning Microsoft Teams 3 hours
The training is entirely online learning which is led by a tutor in real time. You will need access to a computer and internet during all the training, preferably the trainer will need to be able to see and hear from you as the training will be interactive.
Please Note

As spaces are limited, we request that you register a maximum of 2 staff from each care organisation.
If you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net
If you are no longer able to attend, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place, please contact us on mbpcc.lscsocialcare@nhs.net
No other participants can take part unless they are registered.
Whilst we understand it is not always possible it is preferred that each student is online on their own device, however if this is not possible and there is more than one person sharing the screen, then they must all make themselves aware to the tutor, as we are able to issue any certificates of completion if we do not have the details of all those on the training.
If those attending do not give the tutor their name, their place of work and their job role, then we will not be able to issue certificates to that person.

Understanding Avoidant and Restrictive Food Intake Disorder (ARFID)
2024-03-14 10:00 - 16:00 (Europe/London)
This course is aimed at practitioners working with children of all ages, including older
children and adolescents, who have a very restricted diet.
Children may refuse foods in an extreme way or may seem uninterested in food and lacking
appetite. The range of food that they accept may be very restricted and there may be
concerns about health and well-being. The child may dislike social situations involving food
or be uncomfortable with certain smells, textures or look of foods.
The training package is delivered FREE over one day, delivered remotely for CAMHS and
VCFSE EHWB practitioners, and contributes towards CPD with a certificate of attendance
on completion of the day. We are able to arrange a dedicated training day for your team,
please email office@springnorth.org.uk for further details.
ARFID Flyer

National Influenza Update Training
2024-03-14 12:00 - 14:00 (Europe/London)
In line with the Public Health England, L&SC PCTH have developed an update training session for the National Influenza Flu Programme.
Sign up to this 1.5 hour virtual update available for all staff who are intending delivery of flu vaccinations this year. This will include details of flu strains this year, the eligibility cohorts, administration and delivery of the vaccination.

The course is designed around the updated National Minimum Standards and the competency assessment tool.
Please see the link below for a copy of the competency assessment tool for registered practitioners: https://www.rcn.org.uk/professional-development/publications/pdf-006943

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Excellent Customer Care Training
2024-03-14 14:00 - 17:00 (Europe/London)
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

APM Thames Valley: Demystifying digital accessibility
2024-03-14 18:00 - 19:30 (Europe/London)
What is digital accessibility? (Spoiler: it’s making sure we design and develop websites, systems, and digital content and experiences which are accessible by everyone – including disabled users.)
We’ll take a look at the principles behind it and why it’s vital (and often overlooked) in today’s organisations. We’ll think about how it can benefit staff, clients and customers, and how ensuring best practice in digital accessibility can act as a strong foundation to help to foster an inclusive and diverse organisational culture. We’ll also consider the practical challenges which are faced when embedding best practice in digital accessibility into ways of working, and how applying change management principles can provide an effective toolkit for approaching and assisting with this.
The Equality Act (2010) broadly protects certain characteristics, including the rights of disabled people so that everyone can have equal access to participate in society. This includes online and digital spaces, and it’s therefore vital to make sure that our organisations, services, digital content, and ways of working are set up in the right way to accommodate the needs of a diverse audience so that everyone can feel included and engaged. This includes considering best practice in a wide range of contexts – from the documents you make and use, the websites you build, the development cycles you follow, to the IT solutions you procure, and the online meetings you host. Good digital accessibility is more than just meeting our legal obligations, it’s the right thing to do. Without an inclusive approach, you could be at risk of excluding people, whether that’s team members, or potential customers.
There are principles, standards, and best practice which we need to follow, and these can often take a certain amount of time, effort, and expertise to interpret, but you don’t have to be an expert to get to grips with the basics. The journey to becoming more accessible is exactly, that – a journey rather than a quick fix. There are ways in which you can embed good digital accessibility into ways of working sustainably and effectively by following small steps to ensure the change management process is as smooth as possible.

PAM (Patient Activation Measure) Workshop
2024-03-15 09:30 - 12:00 (Europe/London)
Patient activation describes the knowledge, skills and
confidence a person has in managing their own health
and care.
What is Patient Activation?
It is widely acknowledged that people who have the
knowledge, skills and confidence to manage their own
health tend to have better health outcomes than those
who may have a more passive approach.
Patients/clients with high levels of activation usually
understand their role in the care process and feel
capable of fulfilling that role.
People who have low levels of activation however are
usually less likely to play an active role in staying healthy.
They are less good at seeking help when they need it,
at following advice given by healthcare professionals or
managing their health when they are no longer being
treated.
If we want clients/patients to take ownership of their
health and care we have to make them part of the
process.
• We need to listen, problem-solve, and collaborate
• We need to help them gain the skills and confidence
they need, not just the transfer of information.
Various studies show that targeted interventions
can increase patient activation.
Least activated patients/clients can make the most gains
when they are appropriately supported.
Tailoring interventions to individual needs, significantly
increases the likelihood that people will adopt
behaviours that contribute to better health.
The Patient Activation Measure (PAM) is a validated
patient-reported outcome measure owned by Insignia
Health.
PAM was created to identify which patients/clients may
need additional resources to manage their health
The PAM tool is made up of 13 questions, which
determine the person’s ‘activation’ score on a level of
1, 2, 3 or 4. PAM Levels 1 and 2 indicate lower patient
activation, while PAM Levels 3 and 4 indicate higher
patient activation.
Measuring activation can:
– Improve outcomes and reduce costs
– Reduce re-admissions and fewer episodes of unplanned and emergency care.
– Improve patient experience
There are twenty places available per each virtual PAM
workshop. Please ensure you are able to join from
individual terminals and have a working camera and
microphone.
To apply for a place please fill out the PAM Training Application Form in full and send to:
workforcetraining@activelancashire.org.uk
Once all delegates have been registered on a PAM
Workshop a confirmation e-mail will be sent to you inc
your Zoom Link.
Once the course has been completed PAM
outputs/Flourish Info’s will then be sent to all
participants who have completed the course in full.
Please note all applications are registered on a first
come, first serve basis.
The PAM workshops are being delivered by Lancashire &
South Cumbria ICB & Active Lancashire for the benefit of
Lancashire & South Cumbria population, to assist people
to become more active in their own health and care.

Year End Masterclass (Non-Clinical)
2024-03-15 10:00 - 11:00 (Europe/London)
This one hour session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.
