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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260318T133000
DTEND;TZID=Europe/London:20260318T163000
DTSTAMP:20260411T100951
CREATED:20260128T153750Z
LAST-MODIFIED:20260128T153750Z
UID:56840-1773840600-1773851400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:In this course\, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings. \n\n\n\n\n\nAbout this course: \n\n\nWhat is care navigation\, triage and signposting?\nEffectively open a care navigation conversation and retain control about its direction\nFocusing on what you can offer and not worrying about what you can’t\nMake the patient feel heard without allowing the patient the opportunity to dictate their solution\nAsk insightful questions to elicit the essential information to navigate accurately\nUse language carefully to make the patient feel understood and heard\nManage different types of patient responses and attitudes\nCreating rapport (both on the phone and F2F)\nManaging different types of patient responses (oversharing\, embarrassment\, anger\, communication barriers)\nInterrupting and closing off conversations.\nUnderstand more about ARRS.\n\nLearn More About NHS Care Navigation:\nTo gain a deeper understanding of NHS Care Navigation\, we recommend reading the BMA guideline for an in-depth perspective. \n\nIn today’s evolving healthcare environment\, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation. \n\nEssential Care Navigation in Primary Care:\nGain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively\, asking insightful questions\, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system. \n\nGP Care Navigation Skills:\nExplore the specific nuances of GP care navigation\, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services\, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care. \n\nCommunication Excellence in Care Navigation:\nMaster the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions\, ensuring that the patient feels respected\, heard\, and understood. Use the right language to minimize anger and confrontation\, making patients more accepting of care navigation options and reducing the likelihood of challenging situations. \n\nUtilising Technology in Care Navigation:\nGet an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience. \n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-15/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251210T093000
DTEND;TZID=Europe/London:20251210T123000
DTSTAMP:20260411T100951
CREATED:20251001T154101Z
LAST-MODIFIED:20251001T154101Z
UID:54478-1765359000-1765369800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.  \nOVERVIEW  \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.  \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.  \nAIMS  \n\nWhat is care navigation? \n\n\nWhy is care navigation essential in taking primary care forward? \n\n\nRecognising the care navigation we are already doing. \n\n\nUnderstanding that signposting is not triage \n\n\nTips to ensure that patients have confidence in the process \n\n\nSupporting patients who are reluctant to not see a GP \n\n\nManaging aggression and frustration \n\n\nMinimising abuse \n\n\nDeveloping self-confidence in the role \n\nWHO SHOULD ATTEND?  \nNon-Clinical Primary Care Staff  \nWHAT DO I NEED?  \n\nMS TEAMS (join on the app or online) \n\n\nPen/Paper \n\n\nPreferably a camera and mic to participate \n\nHOW LONG IS THE COURSE?  \n3 hours (Virtual)  \nHOW TO JOIN?  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. 
URL:https://lscthub.co.uk/events/essential-care-navigation-14/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251112T133000
DTEND;TZID=Europe/London:20251112T163000
DTSTAMP:20260411T100951
CREATED:20250603T101629Z
LAST-MODIFIED:20250603T101629Z
UID:52482-1762954200-1762965000@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250916T093000
DTEND;TZID=Europe/London:20250916T123000
DTSTAMP:20260411T100951
CREATED:20250603T101515Z
LAST-MODIFIED:20250603T101515Z
UID:52480-1758015000-1758025800@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250730T093000
DTEND;TZID=Europe/London:20250730T123000
DTSTAMP:20260411T100951
CREATED:20250603T101404Z
LAST-MODIFIED:20250603T101404Z
UID:52478-1753867800-1753878600@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250710T133000
DTEND;TZID=Europe/London:20250710T163000
DTSTAMP:20260411T100951
CREATED:20250130T130912Z
LAST-MODIFIED:20250603T101233Z
UID:49681-1752154200-1752165000@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-12/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250625T093000
DTEND;TZID=Europe/London:20250625T123000
DTSTAMP:20260411T100951
CREATED:20250617T115626Z
LAST-MODIFIED:20250617T115708Z
UID:52871-1750843800-1750854600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-13/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T133000
DTEND;TZID=Europe/London:20250515T163000
DTSTAMP:20260411T100951
CREATED:20250130T130753Z
LAST-MODIFIED:20250130T130753Z
UID:49679-1747315800-1747326600@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250129T093000
DTEND;TZID=Europe/London:20250129T123000
DTSTAMP:20260411T100951
CREATED:20241030T110103Z
LAST-MODIFIED:20241030T110103Z
UID:47546-1738143000-1738153800@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241211T093000
DTEND;TZID=Europe/London:20241211T123000
DTSTAMP:20260411T100951
CREATED:20240910T090844Z
LAST-MODIFIED:20240910T090844Z
UID:46705-1733909400-1733920200@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:OVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-11/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241114T140000
DTEND;TZID=Europe/London:20241114T170000
DTSTAMP:20260411T100951
CREATED:20240604T123847Z
LAST-MODIFIED:20240625T135411Z
UID:43820-1731592800-1731603600@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240903T133000
DTEND;TZID=Europe/London:20240903T163000
DTSTAMP:20260411T100951
CREATED:20240722T135451Z
LAST-MODIFIED:20240722T135451Z
UID:45174-1725370200-1725381000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-10/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240718T133000
DTEND;TZID=Europe/London:20240718T163000
DTSTAMP:20260411T100951
CREATED:20240604T111512Z
LAST-MODIFIED:20240604T111512Z
UID:43808-1721309400-1721320200@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-9/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240613T091500
DTEND;TZID=Europe/London:20240613T121500
DTSTAMP:20260411T100951
CREATED:20240306T154247Z
LAST-MODIFIED:20240306T154247Z
UID:41687-1718270100-1718280900@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240314T093000
DTEND;TZID=Europe/London:20240314T123000
DTSTAMP:20260411T100951
CREATED:20240104T085655Z
LAST-MODIFIED:20240104T085655Z
UID:39506-1710408600-1710419400@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240306T133000
DTEND;TZID=Europe/London:20240306T163000
DTSTAMP:20260411T100951
CREATED:20240104T085543Z
LAST-MODIFIED:20240104T085543Z
UID:39504-1709731800-1709742600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240306T123000
DTEND;TZID=Europe/London:20240306T140000
DTSTAMP:20260411T100951
CREATED:20231121T101217Z
LAST-MODIFIED:20231121T101217Z
UID:38540-1709728200-1709733600@lscthub.co.uk
SUMMARY:Navigating through Modern General Practice 'how to' and the GP Improvement Programme
DESCRIPTION:A Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care\, while also supporting the sustainability of services and an improved experience for both patients and staff. \nThe model involves practices: \n\nhaving a full understanding of demand and available capacity;\nproviding easy to use access routes to patients;\ncollecting consistent information from the patient at the point of contact;\nusing this information to give the most appropriate help to patients based on need; and\nimproving management of non-patient facing workload to help release capacity.\n\n\nNavigating through the ‘How to’ guides and the GPIP offers\n\nThis webinar helps you identify where to focus your improvement\, where and how to start\, what to expect and how to make the most of our improvement programme offers including self-navigation tools\, resources and webinars.
URL:https://lscthub.co.uk/events/navigating-through-modern-general-practice-how-to-and-the-gp-improvement-programme-2/
CATEGORIES:Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240124T123000
DTEND;TZID=Europe/London:20240124T140000
DTSTAMP:20260411T100951
CREATED:20240103T160256Z
LAST-MODIFIED:20240103T160256Z
UID:39488-1706099400-1706104800@lscthub.co.uk
SUMMARY:Care Navigation I: Using Quality Improvement to embed care navigation in General Practice Webinar
DESCRIPTION:Join NHSE for this webinar to explore what we mean by care navigation and what the barriers to this being an effective tool in practice can be. \nNHSE will share with you some quick wins that are working well across the country\, as well as invite those attending the session to share their experiences. We will also demonstrate some tried and tested tools to help you and your practice develop and adapt ideas to work for you.\n\nThis session focusses on the quality improvement approach to care navigation and it will cover:\n \n\nWhat is ‘Care Navigation’ and why do we need it?\nWhat stops us from navigation effectively?\nQuick wins – what have other practices done\nSome quality improvement tools to help embed care navigation processes\n\nLearning outcomes: \n\nGain clarity on what care navigation is\nIdentify the barriers to care navigation\nBe able to begin addressing some of the common problems from the ideas and learning shared\, as well as use QI tools to determine whether a change leads to an improvement\n\n\nThis webinar is for anyone in NHS general practices and Primary Care Networks. \nThe sessions are delivered by experienced Primary Care Transformation Team faculty members\, comprising practice-based clinicians and non-clinicians and improvement experts who have worked extensively with general practice and wider primary care. \nRegistration for each session will close two working days before the webinar or earlier if oversubscribed.  \nEnquiries: england.capabilitypct@nhs.net
URL:https://lscthub.co.uk/events/care-navigation-i-using-quality-improvement-to-embed-care-navigation-in-general-practice-webinar/
CATEGORIES:Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231206T123000
DTEND;TZID=Europe/London:20231206T140000
DTSTAMP:20260411T100951
CREATED:20231124T182419Z
LAST-MODIFIED:20231124T182419Z
UID:38637-1701865800-1701871200@lscthub.co.uk
SUMMARY:Navigating through Modern General Practice 'how to' and the GP Improvement Programme
DESCRIPTION:*REGISTRATION FOR THE WEBINAR ON 5TH DECEMBER WILL CLOSE AT 12PM ON 1ST DECEMBER. JOINING LINKS WILL BE SENT 24-48 HOURS BEFORE THE WEBINAR*\n\nA Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care\, while also supporting the sustainability of services and an improved experience for both patients and staff. \nThe model involves practices: \n\nhaving a full understanding of demand and available capacity;\nproviding easy to use access routes to patients;\ncollecting consistent information from the patient at the point of contact;\nusing this information to give the most appropriate help to patients based on need; and\nimproving management of non-patient facing workload to help release capacity.\n\n\nNavigating through the ‘How to’ guides and the GPIP offers\n\nThis webinar helps you identify where to focus your improvement\, where and how to start\, what to expect and how to make the most of our improvement programme offers including self-navigation tools\, resources and webinars.
URL:https://lscthub.co.uk/events/navigating-through-modern-general-practice-how-to-and-the-gp-improvement-programme-4/
CATEGORIES:General Events
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231205T123000
DTEND;TZID=Europe/London:20231205T140000
DTSTAMP:20260411T100951
CREATED:20231124T182413Z
LAST-MODIFIED:20231124T182413Z
UID:38635-1701779400-1701784800@lscthub.co.uk
SUMMARY:Navigating through Modern General Practice 'how to' and the GP Improvement Programme
DESCRIPTION:*REGISTRATION FOR THE WEBINAR ON 5TH DECEMBER WILL CLOSE AT 12PM ON 1ST DECEMBER. JOINING LINKS WILL BE SENT 24-48 HOURS BEFORE THE WEBINAR*\n\nA Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care\, while also supporting the sustainability of services and an improved experience for both patients and staff. \nThe model involves practices: \n\nhaving a full understanding of demand and available capacity;\nproviding easy to use access routes to patients;\ncollecting consistent information from the patient at the point of contact;\nusing this information to give the most appropriate help to patients based on need; and\nimproving management of non-patient facing workload to help release capacity.\n\n\nNavigating through the ‘How to’ guides and the GPIP offers\n\nThis webinar helps you identify where to focus your improvement\, where and how to start\, what to expect and how to make the most of our improvement programme offers including self-navigation tools\, resources and webinars.
URL:https://lscthub.co.uk/events/navigating-through-modern-general-practice-how-to-and-the-gp-improvement-programme-3/
CATEGORIES:General Events
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231205T123000
DTEND;TZID=Europe/London:20231205T140000
DTSTAMP:20260411T100951
CREATED:20231121T101135Z
LAST-MODIFIED:20231121T101135Z
UID:38538-1701779400-1701784800@lscthub.co.uk
SUMMARY:Navigating through Modern General Practice 'how to' and the GP Improvement Programme
DESCRIPTION:A Modern General Practice model is a way of organising work in general practice to help enable practices to provide fair and safe care\, while also supporting the sustainability of services and an improved experience for both patients and staff. \nThe model involves practices:\n \n\nhaving a full understanding of demand and available capacity;\nproviding easy to use access routes to patients;\ncollecting consistent information from the patient at the point of contact;\nusing this information to give the most appropriate help to patients based on need; and\nimproving management of non-patient facing workload to help release capacity.\n\n\nNavigating through the ‘How to’ guides and the GPIP offers\n\nThis webinar helps you identify where to focus your improvement\, where and how to start\, what to expect and how to make the most of our improvement programme offers including self-navigation tools\, resources and webinars.
URL:https://lscthub.co.uk/events/navigating-through-modern-general-practice-how-to-and-the-gp-improvement-programme/
CATEGORIES:Other Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231129T093000
DTEND;TZID=Europe/London:20231129T123000
DTSTAMP:20260411T100951
CREATED:20231003T154608Z
LAST-MODIFIED:20231003T154608Z
UID:36784-1701250200-1701261000@lscthub.co.uk
SUMMARY:Essential Care Navigation Training
DESCRIPTION:Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n\n\nPlease note registration closes 3 days before session date.
URL:https://lscthub.co.uk/events/essential-care-navigation-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231116T140000
DTEND;TZID=UTC:20231116T160000
DTSTAMP:20260411T100951
CREATED:20230725T135437Z
LAST-MODIFIED:20230725T135437Z
UID:35070-1700143200-1700150400@lscthub.co.uk
SUMMARY:Train The Trainer - Modern Slavery & Human Trafficking Awareness (in person)
DESCRIPTION:Available to Social Care staff working within the Lancashire and South Cumbria postcodes only: \nSession Aims:To raise awareness in the care sector of Modern Slavery & Human Trafficking and understand your role and responsibilities in tackling modern slavery \n\nTo understand how you can contribute to fighting modern slavery in the UK\nTo understand what support is available for modern slavery victims\n\nMethod of learning: In person (Shout Connect Meeting & Coworking Space Navigation Way #Unit 2 Ashton-on-Ribble PR2 2YF) \nThe training is entirely online learning which is led by a tutor in real time. You will need access to a computer and internet during all the training\, preferably the trainer will need to be able to see and hear from you as the training will be interactive. \nPlease Note \n\nAs spaces are limited\, we request that you register a maximum of 2 staff from each care organisation.\nIf you have any questions regarding this training please email our inbox mbpcc.lscsocialcare@nhs.net\nIf you are no longer able to attend\, please cancel your place via Eventbrite. If you are struggling with booking or cancelling your place\, please contact us on mbpcc.lscsocialcare@nhs.net\nNo other participants can take part unless they are registered.\nWhilst we understand it is not always possible it is preferred that each student is online on their own device\, however if this is not possible and there is more than one person sharing the screen\, then they must all make themselves aware to the tutor\, as we are able to issue any certificates of completion if we do not have the details of all those on the training.\nIf those attending do not give the tutor their name\, their place of work and their job role\, then we will not be able to issue certificates to that person.
URL:https://lscthub.co.uk/events/train-the-trainer-modern-slavery-human-trafficking-awareness-in-person/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231026T170000
DTEND;TZID=Europe/London:20231026T180000
DTSTAMP:20260411T100951
CREATED:20231017T090649Z
LAST-MODIFIED:20231017T090649Z
UID:37267-1698339600-1698343200@lscthub.co.uk
SUMMARY:Care navigation training in practice webinar
DESCRIPTION:Join us for the Care Navigation in Practice webinar on Thursday 26 October 2023\, from 5 pm – 6 pm. To attend\, please ensure you register by 12 pm on Wednesday 25 October 2023. \nWhat’s the webinar about? \nThe Delivery Plan for Recovering Access to Primary Care is transforming patient care. It sets out our commitment to tackle the 8am rush and make it easier and quicker for patients to get the help they need from primary care. This webinar is part of our series covering the plan’s four pillars: \n\nEmpowering Patients\nImplementing Modern General Practice Access\nBuilding Capacity\nCutting Bureaucracy\n\nLearn about our Care Navigation Training\, a crucial aspect of implementing modern general practice access. \nPractice and PCN managers can nominate one staff member\, ideally receptionists and care navigators involved in triaging\, for fully funded training at foundation or advanced level. \nHear about the support from NHS England\, training provider the National Association of Primary Care\, and first-hand experiences from successful learners and practices. \nWho should attend? \nThis webinar welcomes anyone in general practice or primary care interested in this training. It’s especially beneficial for practice and PCN managers and eligible staff. \nJoining instructions \nThe webinar will be hosted on MS Teams Live. Registered attendees will receive a joining link via email closer to the event. Check your junk/spam folders if you don’t receive it and contact us if needed. A recording will be available on FutureNHS after the event. \nPlease note: This closed webinar is intended for those in general practice. Register using your official NHS or professional email for confirmation. \nQuestions about this event?\nName: Care navigation programme team \nEmail:carenavigationtraining@england.nhs.uk
URL:https://lscthub.co.uk/events/care-navigation-training-in-practice-webinar/
CATEGORIES:General Events
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231026T170000
DTEND;TZID=Europe/London:20231026T180000
DTSTAMP:20260411T100951
CREATED:20230922T083442Z
LAST-MODIFIED:20230922T083442Z
UID:36519-1698339600-1698343200@lscthub.co.uk
SUMMARY:Care navigation in practice webinar
DESCRIPTION:Join us for the Care Navigation in Practice webinar on Thursday 26 October 2023\, from 5 pm – 6 pm. To attend\, please ensure you register by 12 pm on Wednesday 25 October 2023. \nWhat’s the webinar about? \nThe Delivery Plan for Recovering Access to Primary Care is transforming patient care. Sets out our commitment to tackle the 8am rush and make it easier and quicker for patients to get the help they need from primary care. This webinar is part of our series covering the plan’s four pillars: \n\nEmpowering Patients\nImplementing Modern General Practice Access\nBuilding Capacity\nCutting Bureaucracy\n\nLearn about our Care Navigation Training\, a crucial aspect of implementing modern general practice access. \nPractice and PCN managers can nominate one staff member\, ideally receptionists and care navigators involved in triaging\, for fully funded training at foundation or advanced level. \nHear about the support from NHS England\, training provider the National Association of Primary Care\, and first-hand experiences from successful learners and practices. \nWho should attend? \nThis webinar welcomes anyone in general practice or primary care interested in this training. It’s especially beneficial for practice and PCN managers and eligible staff. \nJoining instructions \nThe webinar will be hosted on MS Teams Live. Registered attendees will receive a joining link via email closer to the event. Check your junk/spam folders if you don’t receive it and contact us if needed. A recording will be available on FutureNHS after the event. \nPlease note: This closed webinar is intended for those in general practice. Register using your official NHS or professional email for confirmation. \nQuestions about this event?\nName: Care navigation programme team \nEmail:carenavigationtraining@england.nhs.uk
URL:https://lscthub.co.uk/events/care-navigation-in-practice-webinar/
CATEGORIES:General Events
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20231017T093000
DTEND;TZID=UTC:20231017T123000
DTSTAMP:20260411T100951
CREATED:20230816T083151Z
LAST-MODIFIED:20230816T083151Z
UID:35680-1697535000-1697545800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Full details on Striding edge site here: The Hub – Striding Edge Consultancy
URL:https://lscthub.co.uk/events/essential-care-navigation-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230919T093000
DTEND;TZID=UTC:20230919T123000
DTSTAMP:20260411T100951
CREATED:20230727T104750Z
LAST-MODIFIED:20230727T104750Z
UID:35295-1695115800-1695126600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:OVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/essential-care-navigation-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230905T093000
DTEND;TZID=UTC:20230905T123000
DTSTAMP:20260411T100951
CREATED:20230727T104659Z
LAST-MODIFIED:20230727T104659Z
UID:35293-1693906200-1693917000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:OVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff
URL:https://lscthub.co.uk/events/essential-care-navigation-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230727T093000
DTEND;TZID=UTC:20230727T123000
DTSTAMP:20260411T100951
CREATED:20230719T105233Z
LAST-MODIFIED:20230719T105233Z
UID:34788-1690450200-1690461000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on.\n\n\n\n\nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual) \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230606T090000
DTEND;TZID=UTC:20230606T120000
DTSTAMP:20260411T100951
CREATED:20230215T155425Z
LAST-MODIFIED:20230215T155425Z
UID:30249-1686042000-1686052800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/essential-care-navigation-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR