Chaperoning Training (non-clinical staff)
2024-09-05 09:30 - 12:30, 2024-11-13 09:30 - 12:30 (Europe/London)
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.
AIMS

Clarifying definitions
The concept of ‘intimacy’
Roles and responsibilities of the partners and the chaperone
What the chaperone should be looking for whilst present
Issues of consent: when and how it should be gained
Risk areas in conducting intimate examinations
Challenges to the gmcs ‘same sex chaperone’ guidance,
The themes to be addressed in a practice chaperone policy
Reporting concerns
Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

SNOMED
2024-09-10 13:30 - 16:30, 2024-11-07 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QOF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Perfecting Interviewing techniques and getting the most out of recruitment (Non-Clinical)
2024-09-11 14:00 - 15:00
This session explores the most effective ways to recruit and develops interviewing skills and techniques to maximise the success of recruitment.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Understanding Blood Tests and Results Training (Non-Clinical staff)
2024-09-12 13:00 - 16:00, 2024-10-08 09:30 - 12:30, 2024-11-06 09:30 - 12:30, 2024-12-04 13:30 - 16:30
COURSE OVERVIEW:
In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results.
MEDICAL NECESSITY:
Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments, the course elucidates the diversity of tests employed in primary care.
THERAPEUTIC RANGES:
A crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted, ensuring timely and effective patient care.
PRACTICAL APPLICATIONS:
The course goes beyond theoretical knowledge, incorporating real-world case studies and scenarios. Participants engage in practical exercises, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations.
OUTCOME:
Upon completion, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment, ensuring optimal patient outcomes.

AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Stepping into a management position (Non-Clinical)
2024-09-17 14:00 - 15:30
This session explores the challenges when stepping into management for the first time and looks at the principles and strategies of effective management.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Phlebotomy/Venepuncture Training - Darwen Health Centre
2024-09-23 09:30 - 16:30 | Darwen Health Centre, James Street West, Lancaster BB3 1PY Lancaster, United Kingdom
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
Location: Darwen Health Centre, James St W, Darwen BB3 1PY

The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face-to-face) session.

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Training includes but is not limited to:

Identify the suitable veins for Venepuncture
Identify the indications and contraindications for both the practitioner and the patient
To discuss the equipment used for performing Venepuncture
To be made aware of the full procedure and raise awareness for potential policy variations
To provide simulated practise in a controlled environment to help develop Venepuncture skills
To consider Venepuncture from patients point of view

Teamworking principles and building a cohesive team (Non-Clinical)
2024-09-24 14:00 - 15:30
This session explores the qualities of successful teams, identifies the traits of dysfunctional teams and develops strategies to build a highly functioning cohesive team.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Note Summarising Training (non-clinical staff)
2024-10-01 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QOF and quality.
WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

New Contracts Masterclass (Non-Clinical)
2024-10-09 09:00 - 10:30
This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only

Excellent Customer Care Training
2024-10-09 09:30 - 12:30, 2024-11-21 09:30 - 12:30, 2025-01-08 14:00 - 17:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
An innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference!
AIMS

Defining excellent customer care
Why first impressions are so critical
Understanding why patients demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations from patients
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging patients
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Self Development (Non-Clinical)
2024-10-16 14:00 - 15:30
This session explores techniques for self development including identifying personality traits, strengths and development needs.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Business Planning Masterclass (Non-Clinical)
2024-11-08 14:00 - 15:00
This one hour session gives you the tools to make a business plan for your surgery, including useful templates to aid business and succession planning, which is now part of the CQC well led domain.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation (non-clinical staff)
2024-11-14 14:00 - 17:00
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Chaperoning Training (non-clinical staff)
2024-12-04 09:30 - 12:30, 2025-01-22 09:30 - 12:30
OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.
AIMS

Clarifying definitions
The concept of ‘intimacy’
Roles and responsibilities of the partners and the chaperone
What the chaperone should be looking for whilst present
Issues of consent: when and how it should be gained
Risk areas in conducting intimate examinations
Challenges to the gmcs ‘same sex chaperone’ guidance,
The themes to be addressed in a practice chaperone policy
Reporting concerns
Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Phlebotomy/Venepuncture Training Lancaster
2024-12-10 09:30 - 16:30 | Education Centre, Royal Lancaster Infirmary, Ashton Rd, Lancaster, LA1 4RP, United Kingdom
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
This is only available to healthcare staff who work in Primary Care within Lancashire and South Cumbria
Location: Education Centre, Royal Lancaster Infirmary, Ashton Rd, Lancaster, LA1 4RP

The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face-to-face) session.

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation
2024-12-11 09:30 - 12:30
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Essential Care Navigation (non-clinical staff)
2025-01-29 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?
Why is care navigation essential in taking primary care forward?
Recognising the care navigation we are already doing.
Understanding that signposting is not triage
Tips to ensure that patients have confidence in the process
Supporting patients who are reluctant to not see a GP
Managing aggression and frustration
Minimising abuse
Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

Year End Masterclass (Non-Clinical)
2025-02-12 09:30 - 10:30
This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Understanding Bloods
2025-02-13 13:30 - 16:30

Phlebotomy/Venepuncture Training – Preston
2025-02-19 09:30 - 16:30 | 1st Floor, Fatima Health Centre, 228 Garstang Road, Fulwood, Preston, PR2 9QB, United Kingdom
Phlebotomy Training for all professions in Primary Care who intend to undertake Phlebotomy
Please note this is only for staff who currently work in Primary Care within Lancashire and South Cumbria
This phlebotomy venepuncture training course is aimed at all healthcare staff, specifically registered nurses, carers and support workers who’s role include taking bloods.
This is ideal for staff who are looking to improve their skills in venepuncture.
Location: (1st Floor Conference Room) Fatima Health Centre, 228 Garstang Road, Preston, PR2 9QB

The Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.
Please note: This course contains a full practical (face-to-face) session.

You will receive a certificate post-training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.

By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider, NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Note Summarising (Non-clinical staff)
2025-02-26 09:30 - 12:30

Chaperoning
2025-02-27 09:30 - 12:30
