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DTSTART;TZID=Europe/London:20241121T093000
DTEND;TZID=Europe/London:20241121T123000
DTSTAMP:20260415T040815
CREATED:20240604T130024Z
LAST-MODIFIED:20240604T130024Z
UID:43839-1732181400-1732192200@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-10/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241114T140000
DTEND;TZID=Europe/London:20241114T170000
DTSTAMP:20260415T040815
CREATED:20240604T123847Z
LAST-MODIFIED:20240625T135411Z
UID:43820-1731592800-1731603600@lscthub.co.uk
SUMMARY:Essential Care Navigation (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241113T093000
DTEND;TZID=Europe/London:20241113T123000
DTSTAMP:20260415T040815
CREATED:20240604T111925Z
LAST-MODIFIED:20240604T111925Z
UID:43812-1731490200-1731501000@lscthub.co.uk
SUMMARY:Chaperoning Training (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241108T140000
DTEND;TZID=Europe/London:20241108T150000
DTSTAMP:20260415T040815
CREATED:20240715T152128Z
LAST-MODIFIED:20240715T152128Z
UID:44994-1731074400-1731078000@lscthub.co.uk
SUMMARY:Business Planning Masterclass (Non-Clinical)
DESCRIPTION:This one hour session gives you the tools to make a business plan for your surgery\, including useful templates to aid business and succession planning\, which is now part of the CQC well led domain. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/business-planning-masterclass-non-clinical-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241107T093000
DTEND;TZID=Europe/London:20241107T123000
DTSTAMP:20260415T040815
CREATED:20240605T102206Z
LAST-MODIFIED:20240605T102206Z
UID:43849-1730971800-1730982600@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241106T093000
DTEND;TZID=Europe/London:20241106T123000
DTSTAMP:20260415T040815
CREATED:20240604T124628Z
LAST-MODIFIED:20240604T124628Z
UID:43827-1730885400-1730896200@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241016T140000
DTEND;TZID=Europe/London:20241016T153000
DTSTAMP:20260415T040815
CREATED:20240126T094459Z
LAST-MODIFIED:20240126T094459Z
UID:40643-1729087200-1729092600@lscthub.co.uk
SUMMARY:Self Development (Non-Clinical)
DESCRIPTION:This session explores techniques for self development including identifying personality traits\, strengths and development needs. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/self-development-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241009T093000
DTEND;TZID=Europe/London:20241009T123000
DTSTAMP:20260415T040815
CREATED:20240604T125840Z
LAST-MODIFIED:20240604T125840Z
UID:43836-1728466200-1728477000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-9/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241009T090000
DTEND;TZID=Europe/London:20241009T103000
DTSTAMP:20260415T040815
CREATED:20240715T151954Z
LAST-MODIFIED:20240715T151954Z
UID:44991-1728464400-1728469800@lscthub.co.uk
SUMMARY:New Contracts Masterclass (Non-Clinical)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 24.25 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only
URL:https://lscthub.co.uk/events/new-contracts-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241008T093000
DTEND;TZID=Europe/London:20241008T123000
DTSTAMP:20260415T040815
CREATED:20240604T124508Z
LAST-MODIFIED:20240604T124508Z
UID:43825-1728379800-1728390600@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241001T093000
DTEND;TZID=Europe/London:20241001T123000
DTSTAMP:20260415T040815
CREATED:20240604T125433Z
LAST-MODIFIED:20240604T125555Z
UID:43829-1727775000-1727785800@lscthub.co.uk
SUMMARY:Note Summarising Training (non-clinical staff)
DESCRIPTION:  \nPlaces are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QOF and quality. \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only. \n 
URL:https://lscthub.co.uk/events/note-summarising-training-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240924T140000
DTEND;TZID=Europe/London:20240924T153000
DTSTAMP:20260415T040815
CREATED:20240126T094403Z
LAST-MODIFIED:20240126T094403Z
UID:40641-1727186400-1727191800@lscthub.co.uk
SUMMARY:Teamworking principles and building a cohesive team (Non-Clinical)
DESCRIPTION:This session explores the qualities of successful teams\, identifies the traits of dysfunctional teams and develops strategies to build a highly functioning cohesive team. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/teamworking-principles-and-building-a-cohesive-team-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240923T093000
DTEND;TZID=Europe/London:20240923T163000
DTSTAMP:20260415T040815
CREATED:20240819T081534Z
LAST-MODIFIED:20240819T081534Z
UID:45916-1727083800-1727109000@lscthub.co.uk
SUMMARY:Phlebotomy/Venepuncture Training - Darwen Health Centre
DESCRIPTION:This phlebotomy venepuncture training course is aimed at all healthcare staff\, specifically registered nurses\, carers and support workers who’s role include taking bloods.\nThis is ideal for staff who are looking to improve their skills in venepuncture. \nLocation: Darwen Health Centre\, James St W\, Darwen BB3 1PY \n\nThe Venepuncture Training will aim to improve the students’ knowledge of the theory surrounding venepuncture including: the correct order of draw\, the anatomy of veins and how to select a suitable site – allow students to practice using a synthetic arm.\nPlease note: This course contains a full practical (face-to-face) session.\n\n\nYou will receive a certificate post-training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\n\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\n\nTraining includes but is not limited to:\n\nIdentify the suitable veins for Venepuncture\nIdentify the indications and contraindications for both the practitioner and the patient\nTo discuss the equipment used for performing Venepuncture\nTo be made aware of the full procedure and raise awareness for potential policy variations\nTo provide simulated practise in a controlled environment to help develop Venepuncture skills\nTo consider Venepuncture from patients point of view
URL:https://lscthub.co.uk/events/phlebotomy-venepuncture-training-darwen-health-centre-2/
LOCATION:Darwen Health Centre\, James Street West\, Lancaster BB3 1PY Lancaster\, United Kingdom
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240917T140000
DTEND;TZID=Europe/London:20240917T153000
DTSTAMP:20260415T040815
CREATED:20240126T094315Z
LAST-MODIFIED:20240126T094315Z
UID:40639-1726581600-1726587000@lscthub.co.uk
SUMMARY:Stepping into a management position (Non-Clinical)
DESCRIPTION:This session explores the challenges when stepping into management for the first time and looks at the principles and strategies of effective management. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/stepping-into-a-management-position-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240912T130000
DTEND;TZID=Europe/London:20240912T160000
DTSTAMP:20260415T040815
CREATED:20240604T124216Z
LAST-MODIFIED:20240604T124216Z
UID:43823-1726146000-1726156800@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240911T140000
DTEND;TZID=Europe/London:20240911T150000
DTSTAMP:20260415T040815
CREATED:20240126T094231Z
LAST-MODIFIED:20240126T094231Z
UID:40637-1726063200-1726066800@lscthub.co.uk
SUMMARY:Perfecting Interviewing techniques and getting the most out of recruitment (Non-Clinical)
DESCRIPTION:This session explores the most effective ways to recruit and develops interviewing skills and techniques to maximise the success of recruitment. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/perfecting-interviewing-techniques-and-getting-the-most-out-of-recruitment-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240910T133000
DTEND;TZID=Europe/London:20240910T163000
DTSTAMP:20260415T040815
CREATED:20240604T130647Z
LAST-MODIFIED:20240604T130647Z
UID:43843-1725975000-1725985800@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240905T093000
DTEND;TZID=Europe/London:20240905T123000
DTSTAMP:20260415T040815
CREATED:20240604T111804Z
LAST-MODIFIED:20240604T111804Z
UID:43810-1725528600-1725539400@lscthub.co.uk
SUMMARY:Chaperoning Training (non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-training-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240904T093000
DTEND;TZID=Europe/London:20240904T123000
DTSTAMP:20260415T040815
CREATED:20240604T125719Z
LAST-MODIFIED:20240604T125719Z
UID:43834-1725442200-1725453000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-8/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240903T133000
DTEND;TZID=Europe/London:20240903T163000
DTSTAMP:20260415T040815
CREATED:20240722T135451Z
LAST-MODIFIED:20240722T135451Z
UID:45174-1725370200-1725381000@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-10/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240815T093000
DTEND;TZID=Europe/London:20240815T123000
DTSTAMP:20260415T040815
CREATED:20240514T155046Z
LAST-MODIFIED:20240701T154214Z
UID:43194-1723714200-1723725000@lscthub.co.uk
SUMMARY:Chaperoning Training (non clinical staff)
DESCRIPTION:To book a place on a training session\, please click on your chosen event and register through the link provided. \nPlease note\, these events are for staff employed within the Lancashire and South Cumbria healthcare system only. \nPlaces are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only. \n 
URL:https://lscthub.co.uk/events/chaperoning-training-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240724T093000
DTEND;TZID=Europe/London:20240724T110000
DTSTAMP:20260415T040815
CREATED:20240515T090034Z
LAST-MODIFIED:20240515T090034Z
UID:43273-1721813400-1721818800@lscthub.co.uk
SUMMARY:Estates Planning Masterclass (Non Clinical)
DESCRIPTION:Event Description\n\n\nThis one and a half hour session will talk you through the ways to improve your estates to maximise capacity. It will include writing the perfect Project Initiation Document (for funding ) ; quick wins to improve your current space; including the growth of surgeries due to maximising ARRS roles from your PCN. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\nOther Information\n\n\nPlease note this training will be on virtually on MS Teams.
URL:https://lscthub.co.uk/events/estates-planning-masterclass-non-clinical-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240718T133000
DTEND;TZID=Europe/London:20240718T163000
DTSTAMP:20260415T040815
CREATED:20240604T111512Z
LAST-MODIFIED:20240604T111512Z
UID:43808-1721309400-1721320200@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/essential-care-navigation-9/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240716T123000
DTEND;TZID=Europe/London:20240716T133000
DTSTAMP:20260415T040815
CREATED:20231218T172819Z
LAST-MODIFIED:20231218T172819Z
UID:39046-1721133000-1721136600@lscthub.co.uk
SUMMARY:Non clinical skills session How to empower your team (GPN)
DESCRIPTION:How to empower your team for all GPNs and anyone with a clinical role in Primary Care hosted on MS Teams. \nThis 60 minute lunch and learn session teaches the principles of coaching to develop your staff to self direct and problem solve\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/non-clinical-skills-session-how-to-empower-your-team-gpn/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240716T093000
DTEND;TZID=Europe/London:20240716T123000
DTSTAMP:20260415T040815
CREATED:20240604T130514Z
LAST-MODIFIED:20240604T130514Z
UID:43841-1721122200-1721133000@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240709T140000
DTEND;TZID=Europe/London:20240709T153000
DTSTAMP:20260415T040815
CREATED:20240126T094137Z
LAST-MODIFIED:20240126T094137Z
UID:40635-1720533600-1720539000@lscthub.co.uk
SUMMARY:How to perform an effective appraisal (Non-Clinical)
DESCRIPTION:This session explores appraisal techniques from identifying the framework to be reviewed to the logistics of achieving a motivating and effective appraisal. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/how-to-perform-an-effective-appraisal-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240627T093000
DTEND;TZID=Europe/London:20240627T123000
DTSTAMP:20260415T040815
CREATED:20240502T123450Z
LAST-MODIFIED:20240502T123450Z
UID:43018-1719480600-1719491400@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (Non-Clinical staff)
DESCRIPTION:COURSE OVERVIEW:\nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY:\nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES:\nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS:\nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME:\nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \n\n\nAIMS\n\n\n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240621T143000
DTEND;TZID=Europe/London:20240621T160000
DTSTAMP:20260415T040815
CREATED:20240515T085846Z
LAST-MODIFIED:20240515T085846Z
UID:43270-1718980200-1718985600@lscthub.co.uk
SUMMARY:Estates Planning Masterclass (Non Clinical)
DESCRIPTION:Event Description\n\n\nThis one and a half hour session will talk you through the ways to improve your estates to maximise capacity. It will include writing the perfect Project Initiation Document (for funding ) ; quick wins to improve your current space; including the growth of surgeries due to maximising ARRS roles from your PCN. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\nOther Information\n\n\nPlease note this training will be on virtually on MS Teams.
URL:https://lscthub.co.uk/events/estates-planning-masterclass-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240620T093000
DTEND;TZID=Europe/London:20240620T123000
DTSTAMP:20260415T040815
CREATED:20240525T161433Z
LAST-MODIFIED:20240525T161433Z
UID:43633-1718875800-1718886600@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care-training-7/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240619T093000
DTEND;TZID=Europe/London:20240619T103000
DTSTAMP:20260415T040815
CREATED:20240515T085653Z
LAST-MODIFIED:20240515T085653Z
UID:43267-1718789400-1718793000@lscthub.co.uk
SUMMARY:Quality and Outcomes Framework (QOF) Prevalence Masterclass
DESCRIPTION:Event Description\n\n\nThis one hour session will assist you to improve the QOF prevalence in your surgery to ensure maximising income in each list size area. Useful for new managers; data quality lead positions or those getting to grips with QOF management. \n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.\n\n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you are no longer able to attend\, please cancel your place. If you are struggling with booking or cancelling your place\, please contact us.\nBy signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider\, NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.\n\nOther Information\n\n\nPlease note this training will be on virtually on MS Teams.
URL:https://lscthub.co.uk/events/quality-and-outcomes-framework-qof-prevalence-masterclass-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR