Lancashire and South Cumbria Training Hub

SNOMED Clinical Coding Training (for non-clinical staff)
2026-09-24 09:30 - 12:30 (Europe/London)
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
Course Aims:

What is Snomed CT
Snomed Coding and concepts (England and Wales)
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding misconceptions
Patient access
Snomed search browsers
Improving data quality

This SNOMED training course is designed for clinical coders of all experience levels, providing you with the essential techniques and knowledge to confidently find the correct codes for your primary care team.

Read Coding vs. SNOMED:
In Scotland and Northern Ireland, Read codes are used, while in England and Wales (from April 2025), SNOMED codes will be the standard.

For Experienced Clinical Coders:

Stay up-to-date with the latest techniques for improving coding accuracy and relevance to both clinicians and patients.
Delve into advanced coding scenarios and case studies to enhance your skills.
Refine your expertise with our advanced SNOMED training course, tailored to the needs of experienced coders.

For Non-Experienced Clinical Coders:

Begin your coding journey with our introductory SNOMED training, covering all the essential background and principles of SNOMED CT terminology.
Build a solid foundation in SNOMED CT coding and terminology.
Learn through interactive and engaging training materials to make coding concepts easy to understand.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Understanding Blood Tests and Results Training (for non-clinical staff)
2026-09-25 13:30 - 16:30
The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required.

This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your practice.
By the end of this course, you will:

Understand why blood tests are done and what they look for
Recognise common test names and abbreviations
Feel more confident discussing test results with patients or clinical staff
Know when to escalate or seek clinical advice based on the results
Be a more informed and valuable part of your primary care team

What the Understanding Blood Tests and Results Training Course for Non-clinical staff covers

1. Why Blood Tests Matter in Primary Care
You’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying, diagnosing, and managing a wide range of conditions like diabetes, anaemia, infections, and more.

2. Common Blood Tests Explained
We break down the most frequently requested blood tests in primary care, using clear, jargon-free language. Learn about:

Full Blood Count (FBC)
Liver Function Tests (LFTs)
Kidney Function (U&Es)
HbA1c and cholesterol levels
Thyroid testing and more

3. Understanding Results and Therapeutic Ranges
You’ll learn what normal ranges look like, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results.

4. Practical Scenarios and Real-World Examples
Using real-life case studies, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Essential Communication and Care Navigation Skills (for non-clinical staff)
2026-09-30 09:30 - 12:30
In this course, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.
About this course:

What is care navigation, triage and signposting?
Effectively open a care navigation conversation and retain control about its direction
Focusing on what you can offer and not worrying about what you can’t
Make the patient feel heard without allowing the patient the opportunity to dictate their solution
Ask insightful questions to elicit the essential information to navigate accurately
Use language carefully to make the patient feel understood and heard
Manage different types of patient responses and attitudes
Creating rapport (both on the phone and F2F)
Managing different types of patient responses (oversharing, embarrassment, anger, communication barriers)
Interrupting and closing off conversations.
Understand more about ARRS.

Learn More About NHS Care Navigation:
To gain a deeper understanding of NHS Care Navigation, we recommend reading the BMA guideline for an in-depth perspective.

In today’s evolving healthcare environment, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation.

Essential Care Navigation in Primary Care:
Gain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively, asking insightful questions, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system.

GP Care Navigation Skills:
Explore the specific nuances of GP care navigation, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care.

Communication Excellence in Care Navigation:
Master the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions, ensuring that the patient feels respected, heard, and understood. Use the right language to minimize anger and confrontation, making patients more accepting of care navigation options and reducing the likelihood of challenging situations.

Utilising Technology in Care Navigation:
Get an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Medical Terminology and Abbreviations
2026-10-15 13:00 - 16:00
All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
Learner Objectives:
By the end of the session, participants should be able to:

Understand how medical terms are built
Be able to identify the main components of a medical term and their meanings
Be able to break down unfamiliar terms to identify their meaning

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Supporting Neurodivergent Patients in Primary Care (for Non-Clinical Staff)
2026-10-22 09:30 - 12:30
This Supporting Neurodivergent Patients in Primary Care programme helps participants develop the knowledge, confidence and practical communication skills to provide more inclusive, compassionate and person-centred care for neurodivergent patients.

Develop a greater understanding of neurodiversity and the different ways people may experience the world
Recognise that every neurodivergent person is an individual with their own strengths, preferences and support needs
Explore the experiences and barriers that neurodivergent patients may encounter when accessing primary care services
Recognise how communication, language, environments and processes can influence a patient’s experience of care
Develop practical communication strategies that help neurodivergent patients feel heard, understood and respected
Understand how small adjustments can improve access, confidence and patient experience
Recognise sensory, cognitive and communication differences that may influence healthcare interactions
Develop confidence in adapting conversations to meet individual communication preferences
Explore approaches that reduce anxiety and create psychologically safer healthcare interactions
Understand the importance of curiosity, empathy and avoiding assumptions based on diagnoses or labels
Recognise the role of every member of the primary care team in creating inclusive services
Reflect on how inclusive communication supports equality, patient-centred care and positive healthcare experiences

By the end of the course, participants will feel more confident recognising, understanding and supporting neurodivergent patients through compassionate, inclusive everyday communication.
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
