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UID:59804-1790343000-1790353800@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (for non-clinical staff)
DESCRIPTION:The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists\, HCAs\, GPAs\, care coordinators\, and other support staff. No clinical background is required. \n\nThis interactive course helps you build a working knowledge of blood tests and their results\, giving you the confidence to support patients and colleagues more effectively in your practice. \nBy the end of this course\, you will: \n\nUnderstand why blood tests are done and what they look for\nRecognise common test names and abbreviations\nFeel more confident discussing test results with patients or clinical staff\nKnow when to escalate or seek clinical advice based on the results\nBe a more informed and valuable part of your primary care team\n\n\nWhat the Understanding Blood Tests and Results Training Course for Non-clinical staff covers\n\n1. Why Blood Tests Matter in Primary Care\nYou’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying\, diagnosing\, and managing a wide range of conditions like diabetes\, anaemia\, infections\, and more. \n\n2. Common Blood Tests Explained\nWe break down the most frequently requested blood tests in primary care\, using clear\, jargon-free language. Learn about:\n\nFull Blood Count (FBC)\nLiver Function Tests (LFTs)\nKidney Function (U&Es)\nHbA1c and cholesterol levels\nThyroid testing and more\n\n3. Understanding Results and Therapeutic Ranges\nYou’ll learn what normal ranges look like\, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results. \n\n4. Practical Scenarios and Real-World Examples\nUsing real-life case studies\, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice. \n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
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DTSTART;TZID=Europe/London:20260930T093000
DTEND;TZID=Europe/London:20260930T123000
DTSTAMP:20260624T105857Z
CREATED:20260624T105857Z
LAST-MODIFIED:20260624T105857Z
UID:60194-1790760600-1790771400@lscthub.co.uk
SUMMARY:Essential Communication and Care Navigation Skills (for non-clinical staff)
DESCRIPTION:In this course\, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.\nAbout this course: \n\n\nWhat is care navigation\, triage and signposting?\nEffectively open a care navigation conversation and retain control about its direction\nFocusing on what you can offer and not worrying about what you can’t\nMake the patient feel heard without allowing the patient the opportunity to dictate their solution\nAsk insightful questions to elicit the essential information to navigate accurately\nUse language carefully to make the patient feel understood and heard\nManage different types of patient responses and attitudes\nCreating rapport (both on the phone and F2F)\nManaging different types of patient responses (oversharing\, embarrassment\, anger\, communication barriers)\nInterrupting and closing off conversations.\nUnderstand more about ARRS.\n\nLearn More About NHS Care Navigation:\nTo gain a deeper understanding of NHS Care Navigation\, we recommend reading the BMA guideline for an in-depth perspective. \n\nIn today’s evolving healthcare environment\, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation. \n\nEssential Care Navigation in Primary Care:\nGain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively\, asking insightful questions\, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system. \n\nGP Care Navigation Skills:\nExplore the specific nuances of GP care navigation\, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services\, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care. \n\nCommunication Excellence in Care Navigation:\nMaster the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions\, ensuring that the patient feels respected\, heard\, and understood. Use the right language to minimize anger and confrontation\, making patients more accepting of care navigation options and reducing the likelihood of challenging situations. \n\nUtilising Technology in Care Navigation:\nGet an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience. \n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/essential-communication-and-care-navigation-skills-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
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DTSTART;TZID=Europe/London:20261015T130000
DTEND;TZID=Europe/London:20261015T160000
DTSTAMP:20260507T092636Z
CREATED:20260507T092636Z
LAST-MODIFIED:20260507T092636Z
UID:59022-1792069200-1792080000@lscthub.co.uk
SUMMARY:Medical Terminology and Abbreviations
DESCRIPTION:All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk).  If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section \n\n\n\n\n\nFor Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. \nLearner Objectives:\n By the end of the session\, participants should be able to:\n\n Understand how medical terms are built\n Be able to identify the main components of a medical term and their meanings\n Be able to break down unfamiliar terms to identify their meaning\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/medical-terminology-and-abbreviations/
CATEGORIES:Non-Clinical Staff Training
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