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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251021T113000
DTEND;TZID=Europe/London:20251021T130000
DTSTAMP:20260414T183345
CREATED:20250904T143852Z
LAST-MODIFIED:20250904T143852Z
UID:53977-1761046200-1761051600@lscthub.co.uk
SUMMARY:How to get your practice CQC ready - Masterclass Non-Clinical Training
DESCRIPTION:This session is suitable for Practice Managers \, assistant managers and operations managers . An hour and a half session to go over the areas of general practice that you need to prepare to be CQC ready\, ahead of any planned inspection\, to avoid a last minute panic. We will cover Safeguarding\, Infection Control\, Health and Safety; HR records and more. Handouts will be available after the session for attendees.
URL:https://lscthub.co.uk/events/how-to-get-your-practice-cqc-ready-masterclass-non-clinical-training/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251008T093000
DTEND;TZID=Europe/London:20251008T110000
DTSTAMP:20260414T183345
CREATED:20250808T120459Z
LAST-MODIFIED:20250808T120459Z
UID:53630-1759915800-1759921200@lscthub.co.uk
SUMMARY:How to get your practice CQC ready
DESCRIPTION:This session is suitable for Practice Managers \, assistant managers and operations managers . An hour and a half session to go over the areas of general practice that you need to prepare to be CQC ready\, ahead of any planned inspection\, to avoid a last minute panic. We will cover Safeguarding\, Infection Control\, Health and Safety; HR records and more. Handouts will be available after the session for attendees.
URL:https://lscthub.co.uk/events/how-to-get-your-practice-cqc-ready/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251002T093000
DTEND;TZID=Europe/London:20251002T123000
DTSTAMP:20260414T183345
CREATED:20250415T114329Z
LAST-MODIFIED:20250415T114329Z
UID:51790-1759397400-1759408200@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250918T133000
DTEND;TZID=Europe/London:20250918T153000
DTSTAMP:20260414T183345
CREATED:20250609T074325Z
LAST-MODIFIED:20250915T075541Z
UID:52526-1758202200-1758209400@lscthub.co.uk
SUMMARY:Speaking to people with English as a second language
DESCRIPTION:Places are limited. If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face\, on the phone and in writing. \nWHO SHOULD ATTEND? \nAll Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n1 hour (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/speaking-to-people-with-english-as-a-second-language/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250917T133000
DTEND;TZID=Europe/London:20250917T163000
DTSTAMP:20260414T183345
CREATED:20250627T125203Z
LAST-MODIFIED:20250627T125928Z
UID:53065-1758115800-1758126600@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\n\n\nThe concept of ‘intimacy’\n\n\nRoles and responsibilities of the partners and the chaperone\n\n\nWhat the chaperone should be looking for whilst present\n\n\nIssues of consent: when and how it should be gained\n\n\nRisk areas in conducting intimate examinations\n\n\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\n\n\nThe themes to be addressed in a practice chaperone policy\n\n\nReporting concerns\n\n\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only. \n 
URL:https://lscthub.co.uk/events/chaperoning-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250916T093000
DTEND;TZID=Europe/London:20250916T123000
DTSTAMP:20260414T183345
CREATED:20250603T101515Z
LAST-MODIFIED:20250603T101515Z
UID:52480-1758015000-1758025800@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250911T093000
DTEND;TZID=Europe/London:20250911T123000
DTSTAMP:20260414T183345
CREATED:20250307T132329Z
LAST-MODIFIED:20250307T132329Z
UID:50735-1757583000-1757593800@lscthub.co.uk
SUMMARY:Note Summarising
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QOF and quality. \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/note-summarising-4/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250910T090000
DTEND;TZID=Europe/London:20250910T103000
DTSTAMP:20260414T183345
CREATED:20250708T114034Z
LAST-MODIFIED:20250716T102138Z
UID:53232-1757494800-1757500200@lscthub.co.uk
SUMMARY:10 year plan Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 10 year plan . To understand how it impacts GP surgeries. Suitable for managers \, Assistant managers and Operations managers.
URL:https://lscthub.co.uk/events/0-year-plan-masterclass-non-clinical-training-for-managerial-staff/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250909T133000
DTEND;TZID=Europe/London:20250909T163000
DTSTAMP:20260414T183345
CREATED:20250415T114451Z
LAST-MODIFIED:20250415T114519Z
UID:51792-1757424600-1757435400@lscthub.co.uk
SUMMARY:Understanding Bloods
DESCRIPTION:COURSE OVERVIEW: \nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY: \nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES: \nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS: \nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME: \nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-bloods-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250909T120000
DTEND;TZID=Europe/London:20250909T130000
DTSTAMP:20260414T183345
CREATED:20250129T112344Z
LAST-MODIFIED:20250129T112344Z
UID:49663-1757419200-1757422800@lscthub.co.uk
SUMMARY:Clinical Supervision Sessions for GPNs 2025
DESCRIPTION:We have arranged four clinical supervision sessions for GPNs for 2025 \nEach session will cover a different topic \n25th March 1-2pm – Paediatric vaccination schedules with Rebecca Richardson \n12th May 1-2pm – Diabetes with Fiona Walker \n1st July 1-2pm – Menopause with Claire Morgan \n9th September 12-1pm – Asthma with Claire Uttley and Georgina Foulds
URL:https://lscthub.co.uk/events/clinical-supervision-sessions-for-gpns-2025-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250908T093000
DTEND;TZID=Europe/London:20250908T123000
DTSTAMP:20260414T183345
CREATED:20250523T075208Z
LAST-MODIFIED:20250523T075208Z
UID:52341-1757323800-1757334600@lscthub.co.uk
SUMMARY:Understanding Bloods
DESCRIPTION:COURSE OVERVIEW: \nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY: \nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES: \nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS: \nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME: \nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-bloods-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250730T093000
DTEND;TZID=Europe/London:20250730T123000
DTSTAMP:20260414T183345
CREATED:20250603T101404Z
LAST-MODIFIED:20250603T101404Z
UID:52478-1753867800-1753878600@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250710T133000
DTEND;TZID=Europe/London:20250710T163000
DTSTAMP:20260414T183345
CREATED:20250130T130912Z
LAST-MODIFIED:20250603T101233Z
UID:49681-1752154200-1752165000@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-12/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250704T140000
DTEND;TZID=Europe/London:20250704T150000
DTSTAMP:20260414T183345
CREATED:20250122T074830Z
LAST-MODIFIED:20250122T074830Z
UID:49460-1751637600-1751641200@lscthub.co.uk
SUMMARY:Business Continuity Masterclass (Non-clinical managerial staff)
DESCRIPTION:This one hour session will give you the tools to produce a high quality business continuity plan which will aid with CQC safe domain areas and ensure that you have the tools to hand to assist with safety concerns. (would require slides )
URL:https://lscthub.co.uk/events/business-continuity-masterclass-non-clinical-managerial-staff/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250702T093000
DTEND;TZID=Europe/London:20250702T123000
DTSTAMP:20260414T183345
CREATED:20250130T133548Z
LAST-MODIFIED:20250130T133548Z
UID:49703-1751448600-1751459400@lscthub.co.uk
SUMMARY:SNOMED
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QOF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/snomed-6/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250702T090000
DTEND;TZID=Europe/London:20250702T103000
DTSTAMP:20260414T183345
CREATED:20250124T075714Z
LAST-MODIFIED:20250124T075714Z
UID:49529-1751446800-1751452200@lscthub.co.uk
SUMMARY:Group 4:  Mentor Session 4
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-4-mentor-session-4/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250625T093000
DTEND;TZID=Europe/London:20250625T123000
DTSTAMP:20260414T183345
CREATED:20250617T115626Z
LAST-MODIFIED:20250617T115708Z
UID:52871-1750843800-1750854600@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-13/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250618T110000
DTEND;TZID=Europe/London:20250618T123000
DTSTAMP:20260414T183345
CREATED:20250124T075606Z
LAST-MODIFIED:20250124T075606Z
UID:49527-1750244400-1750249800@lscthub.co.uk
SUMMARY:Group 4:  Mentor Session 3
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-4-mentor-session-3/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250611T133000
DTEND;TZID=Europe/London:20250611T163000
DTSTAMP:20260414T183345
CREATED:20250130T133125Z
LAST-MODIFIED:20250130T133125Z
UID:49697-1749648600-1749659400@lscthub.co.uk
SUMMARY:Note Summarising (Non-clinical staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QOF and quality. \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/note-summarising-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250603T133000
DTEND;TZID=Europe/London:20250603T163000
DTSTAMP:20260414T183345
CREATED:20250130T132440Z
LAST-MODIFIED:20250130T132440Z
UID:49690-1748957400-1748968200@lscthub.co.uk
SUMMARY:Understanding Bloods
DESCRIPTION:COURSE OVERVIEW: \nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY: \nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES: \nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS: \nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME: \nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-bloods-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250602T100000
DTEND;TZID=Europe/London:20250602T113000
DTSTAMP:20260414T183345
CREATED:20250124T075453Z
LAST-MODIFIED:20250124T075453Z
UID:49525-1748858400-1748863800@lscthub.co.uk
SUMMARY:Group 4:  Mentor Session 2
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \n\nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-4-mentor-session-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250523T140000
DTEND;TZID=Europe/London:20250523T153000
DTSTAMP:20260414T183345
CREATED:20250124T075328Z
LAST-MODIFIED:20250124T075328Z
UID:49523-1748008800-1748014200@lscthub.co.uk
SUMMARY:Group 4:  Mentor Session 1
DESCRIPTION:As a Manager\, or an Assistant Manager who aspires to become a Practice Manager\, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation. \nEach group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.\n\nWe are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box. 
URL:https://lscthub.co.uk/events/group-4-mentor-session-1/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250521T110000
DTEND;TZID=Europe/London:20250521T123000
DTSTAMP:20260414T183345
CREATED:20250121T082217Z
LAST-MODIFIED:20250121T082217Z
UID:49360-1747825200-1747830600@lscthub.co.uk
SUMMARY:Finance Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the GMS statement; look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s role in practice finance.
URL:https://lscthub.co.uk/events/finance-masterclass-non-clinical-training-for-managerial-staff-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250515T133000
DTEND;TZID=Europe/London:20250515T163000
DTSTAMP:20260414T183345
CREATED:20250130T130753Z
LAST-MODIFIED:20250130T130753Z
UID:49679-1747315800-1747326600@lscthub.co.uk
SUMMARY:Essential Care Navigation (Non Clinical Staff)
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \nAIMS \n\nWhat is care navigation?\n\n\nWhy is care navigation essential in taking primary care forward?\n\n\nRecognising the care navigation we are already doing.\n\n\nUnderstanding that signposting is not triage\n\n\nTips to ensure that patients have confidence in the process\n\n\nSupporting patients who are reluctant to not see a GP\n\n\nManaging aggression and frustration\n\n\nMinimising abuse\n\n\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/essential-care-navigation-non-clinical-staff-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250514T110000
DTEND;TZID=Europe/London:20250514T123000
DTSTAMP:20260414T183345
CREATED:20250121T084241Z
LAST-MODIFIED:20250121T084241Z
UID:49366-1747220400-1747225800@lscthub.co.uk
SUMMARY:Contracts Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 25.26 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.
URL:https://lscthub.co.uk/events/contracts-masterclass-non-clinical-training-for-managerial-staff-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250508T093000
DTEND;TZID=Europe/London:20250508T123000
DTSTAMP:20260414T183345
CREATED:20250402T072052Z
LAST-MODIFIED:20250402T072052Z
UID:51312-1746696600-1746707400@lscthub.co.uk
SUMMARY:Chaperoning
DESCRIPTION:OVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \nAIMS \n\nClarifying definitions\n\n\nThe concept of ‘intimacy’\n\n\nRoles and responsibilities of the partners and the chaperone\n\n\nWhat the chaperone should be looking for whilst present\n\n\nIssues of consent: when and how it should be gained\n\n\nRisk areas in conducting intimate examinations\n\n\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\n\n\nThe themes to be addressed in a practice chaperone policy\n\n\nReporting concerns\n\n\nProviding a chaperoning policy\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/chaperoning-3/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250506T133000
DTEND;TZID=Europe/London:20250506T163000
DTSTAMP:20260414T183345
CREATED:20250130T131824Z
LAST-MODIFIED:20250130T131824Z
UID:49683-1746538200-1746549000@lscthub.co.uk
SUMMARY:Excellent Customer Care
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and HEE\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/excellent-customer-care/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250416T110000
DTEND;TZID=Europe/London:20250416T123000
DTSTAMP:20260414T183345
CREATED:20250307T103102Z
LAST-MODIFIED:20250307T103102Z
UID:50732-1744801200-1744806600@lscthub.co.uk
SUMMARY:Local Enhanced Services
DESCRIPTION:This masterclass will give you the time to work through the new 17 enhanced services that will start in May 2025. Generic action plans will be shared as part of the training that you can use in your own surgeries to maximise completion of these new services.
URL:https://lscthub.co.uk/events/local-enhanced-services-2/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250409T090000
DTEND;TZID=Europe/London:20250409T103000
DTSTAMP:20260414T183345
CREATED:20250121T084124Z
LAST-MODIFIED:20250121T084124Z
UID:49364-1744189200-1744194600@lscthub.co.uk
SUMMARY:Contracts Masterclass (Non-clinical training for managerial staff)
DESCRIPTION:This one and a half hour session gives you the time and understanding to work through the new 25.26 contract changes; new QOF changes; the Lancashire and South Cumbria Quality Contracts and the changes to the PCN DES. This will include useful templates to aid action planning the changes for your surgeries and to make sure that you are aware of all areas of the new contracts to plan and prepare.
URL:https://lscthub.co.uk/events/contracts-masterclass-non-clinical-training-for-managerial-staff/
CATEGORIES:Non-Clinical Staff Training
ORGANIZER;CN="Lancashire and South Cumbria Primary Care Training Hub":MAILTO:mbpcc.lscthub@nhs.net
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250403T133000
DTEND;TZID=Europe/London:20250403T163000
DTSTAMP:20260414T183345
CREATED:20250130T132218Z
LAST-MODIFIED:20250130T132218Z
UID:49688-1743687000-1743697800@lscthub.co.uk
SUMMARY:Understanding Bloods
DESCRIPTION:COURSE OVERVIEW: \nIn the dynamic landscape of healthcare\, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests\, fostering confidence and competence in interpreting results. \nMEDICAL NECESSITY: \nParticipants will delve into the medical reasons behind various blood tests\, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments\, the course elucidates the diversity of tests employed in primary care. \nTHERAPEUTIC RANGES: \nA crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted\, ensuring timely and effective patient care. \nPRACTICAL APPLICATIONS: \nThe course goes beyond theoretical knowledge\, incorporating real-world case studies and scenarios. Participants engage in practical exercises\, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations. \nOUTCOME: \nUpon completion\, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment\, ensuring optimal patient outcomes. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\n\n\nPen/Paper\n\n\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session. \nBy signing up you agree for your information to be stored and shared by the Training hub\, with the Training Provider and with NHSE and ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/understanding-bloods-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR