BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Lancashire and South Cumbria Training Hub - ECPv6.17.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Lancashire and South Cumbria Training Hub
X-ORIGINAL-URL:https://lscthub.co.uk
X-WR-CALDESC:Events for Lancashire and South Cumbria Training Hub
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20270328T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20271031T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260930T093000
DTEND;TZID=Europe/London:20260930T123000
DTSTAMP:20260624T105857Z
CREATED:20260624T105857Z
LAST-MODIFIED:20260624T105857Z
UID:60194-1790760600-1790771400@lscthub.co.uk
SUMMARY:Essential Communication and Care Navigation Skills (for non-clinical staff)
DESCRIPTION:In this course\, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.\nAbout this course: \n\n\nWhat is care navigation\, triage and signposting?\nEffectively open a care navigation conversation and retain control about its direction\nFocusing on what you can offer and not worrying about what you can’t\nMake the patient feel heard without allowing the patient the opportunity to dictate their solution\nAsk insightful questions to elicit the essential information to navigate accurately\nUse language carefully to make the patient feel understood and heard\nManage different types of patient responses and attitudes\nCreating rapport (both on the phone and F2F)\nManaging different types of patient responses (oversharing\, embarrassment\, anger\, communication barriers)\nInterrupting and closing off conversations.\nUnderstand more about ARRS.\n\nLearn More About NHS Care Navigation:\nTo gain a deeper understanding of NHS Care Navigation\, we recommend reading the BMA guideline for an in-depth perspective. \n\nIn today’s evolving healthcare environment\, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation. \n\nEssential Care Navigation in Primary Care:\nGain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively\, asking insightful questions\, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system. \n\nGP Care Navigation Skills:\nExplore the specific nuances of GP care navigation\, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services\, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care. \n\nCommunication Excellence in Care Navigation:\nMaster the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions\, ensuring that the patient feels respected\, heard\, and understood. Use the right language to minimize anger and confrontation\, making patients more accepting of care navigation options and reducing the likelihood of challenging situations. \n\nUtilising Technology in Care Navigation:\nGet an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience. \n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/essential-communication-and-care-navigation-skills-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261001T130000
DTEND;TZID=Europe/London:20261001T160000
DTSTAMP:20260804T140110Z
CREATED:20260804T140110Z
LAST-MODIFIED:20260804T140110Z
UID:61032-1790859600-1790870400@lscthub.co.uk
SUMMARY:Mind That Gap - Mental Wellbeing Workshop
DESCRIPTION:Mind That Gap is a wellbeing awareness session that provides you with personal tools and resources to help build and maintain healthy mental wellbeing.\n\nDelivered by Neil Sladen\, who has an extensive background in psychology and counselling\, this helpful and enjoyable session covers:\n\nHow our brain steers our mental wellbeing\nHow our thinking habits influence our emotions\nPractical tips to improve our mental wellbeing\n\n\nThis is a relaxed session with no role plays or enforced participation. \n\nContent:\n\nAnxiety\nThinking Habits\nResilience\nSelf-Compassion\n\n\nSample Feedback:\n“Brilliant course – informative and thought provoking. Lots of hints and tips to use in the future 10/10”\n“Excellent session. Relaxed atmosphere. Learnt a lot but not overpowering 10/10”\n“Superb Wow Fantastic Loved it really\, really useful 10/10”\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPlease ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/mind-that-gap-mental-wellbeing-workshop/
CATEGORIES:Health & Wellbeing,Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261006T093000
DTEND;TZID=Europe/London:20261006T123000
DTSTAMP:20260804T140216Z
CREATED:20260804T140216Z
LAST-MODIFIED:20260804T140216Z
UID:61034-1791279000-1791289800@lscthub.co.uk
SUMMARY:Note Summarising (for non-clinical staff)
DESCRIPTION:This course is  specifically designed to meet the unique needs of general practice primary care staff\, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.\nAbout this course: \nPrimary Care Focused Training: Our course is  specifically designed to meet the unique needs of general practice primary care staff\, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes. \n\nPractical Primary Care Tips: Gain practical insights into the art of note summarising. Our expert-led training will give you the confidence\, knowledge\, and skills to extract critical information\, ensuring your summaries are concise\, accurate\, and aligned with the needs of primary care professionals. \n\nNote Summariser Certification: Stay on top of your CPD (Continuing Professional Development) with our certified note summarising course\, designed to ensure that you maintain your professional development and meet training requirements. \n\nTried and Tested Summarising Protocol: Ensure consistent summarising across your entire team by using the Striding Edge Summarising Template\, developed to standardise and streamline your note-taking process. \n\nBespoke Content: We offer plenty of opportunities for delegates to ask their personal queries\, ensuring everyone leaves with their questions answered and feeling confident in their summarising abilities. \n\nSuitable for All Clinical Systems: Our note summarising training is suitable for users of all major clinical systems\, including EMIS\, Vision\, and Systm1. No matter what system you use\, our training is adaptable to your needs. \n\nNote Summarising Key Aims\n\n\nWhat should be summarised?\nWhat can be omitted?\nWhen is active/past used?\nWhen is significant/major/code 1 used?\nSummarising sensitive data\nSummarising family records\nSummarising protocol provided.\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/note-summarising-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261015T130000
DTEND;TZID=Europe/London:20261015T160000
DTSTAMP:20260507T092636Z
CREATED:20260507T092636Z
LAST-MODIFIED:20260507T092636Z
UID:59022-1792069200-1792080000@lscthub.co.uk
SUMMARY:Medical Terminology and Abbreviations
DESCRIPTION:All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk).  If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section \n\n\n\n\n\nFor Admin and Clerical Staff working in Lancashire and South Cumbria General Practice. \nLearner Objectives:\n By the end of the session\, participants should be able to:\n\n Understand how medical terms are built\n Be able to identify the main components of a medical term and their meanings\n Be able to break down unfamiliar terms to identify their meaning\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/medical-terminology-and-abbreviations/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261022T093000
DTEND;TZID=Europe/London:20261022T123000
DTSTAMP:20260713T143105Z
CREATED:20260713T143105Z
LAST-MODIFIED:20260713T143105Z
UID:60811-1792661400-1792672200@lscthub.co.uk
SUMMARY:Supporting Neurodivergent Patients in Primary Care (for Non-Clinical Staff)
DESCRIPTION:This Supporting Neurodivergent Patients in Primary Care programme helps participants develop the knowledge\, confidence and practical communication skills to provide more inclusive\, compassionate and person-centred care for neurodivergent patients. \n\nDevelop a greater understanding of neurodiversity and the different ways people may experience the world\nRecognise that every neurodivergent person is an individual with their own strengths\, preferences and support needs\nExplore the experiences and barriers that neurodivergent patients may encounter when accessing primary care services\nRecognise how communication\, language\, environments and processes can influence a patient’s experience of care\nDevelop practical communication strategies that help neurodivergent patients feel heard\, understood and respected\nUnderstand how small adjustments can improve access\, confidence and patient experience\nRecognise sensory\, cognitive and communication differences that may influence healthcare interactions\nDevelop confidence in adapting conversations to meet individual communication preferences\nExplore approaches that reduce anxiety and create psychologically safer healthcare interactions\nUnderstand the importance of curiosity\, empathy and avoiding assumptions based on diagnoses or labels\nRecognise the role of every member of the primary care team in creating inclusive services\nReflect on how inclusive communication supports equality\, patient-centred care and positive healthcare experiences\n\nBy the end of the course\, participants will feel more confident recognising\, understanding and supporting neurodivergent patients through compassionate\, inclusive everyday communication. \nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/supporting-neurodivergent-patients-in-primary-care-for-non-clinical-staff/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261027T130000
DTEND;TZID=Europe/London:20261027T150000
DTSTAMP:20260813T125606Z
CREATED:20260813T125606Z
LAST-MODIFIED:20260813T125606Z
UID:61238-1793106000-1793113200@lscthub.co.uk
SUMMARY:GP Practice Finance – Good Financial Practice in a Changing World (Non-Clinical)
DESCRIPTION:This practical and informative session provides an overview of good financial management within General Practice\, helping participants understand the key principles of maintaining financial stability and profitability in an increasingly complex healthcare environment. The course will explore effective financial planning\, budgeting and forecasting processes\, as well as the importance of understanding NHS and PCSE financial systems\, including NHS Pensions. \n\nCourse Aims:\n\nUnderstanding and taking control of practice finances\nExploring what a profitable General Practice looks like\nIdentifying practical strategies to improve financial performance\nDeveloping effective budgeting and forecasting skills\nUnderstanding PCSE processes and their impact on practice finances\nIncreasing knowledge of NHS Pension arrangements and responsibilities\nRecognising opportunities and challenges in the changing primary care landscape\nSupporting informed financial decision-making within General Practice\n\n\n\nGetting Control of Your Finances: Participants will gain a clearer understanding of practice finances\, including financial reporting\, income streams\, expenditure management and key financial indicators. The session will provide practical approaches to improving financial oversight and ensuring greater control of practice resources.\nWhat Does a Profitable General Practice Look Like? This section explores the characteristics of financially successful GP practices and examines the factors that contribute to sustainable profitability. Participants will learn how to identify opportunities for improvement and implement strategies that support long-term financial resilience.\nBudgeting and Forecasting: Effective financial planning is essential in an evolving healthcare environment. This session will cover the principles of budgeting and forecasting\, enabling participants to plan confidently for future income\, expenditure and workforce requirements while managing financial risks and uncertainties.\nPCSE and NHS Pensions: Participants will receive an overview of Primary Care Support England (PCSE) processes and their financial implications for practices\, alongside key information relating to NHS Pension Scheme responsibilities\, administration and common issues that practices need to be aware of.\nFinancial Management in a Changing World: The course will consider the current challenges and opportunities facing General Practice finances\, helping attendees understand how to adapt financial strategies to support sustainable and effective service delivery.\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPlease ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session. \n\n\nYou will receive a certificate post training for your attendance. Places are limited\, if you have booked a place\, please ensure you attend.\nIf you have any additional needs or requirements to attend this session\, please contact us at mbpcc.lscthub@nhs.net.\nBy signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider\, NHSE and NHS ICB\, for the delivery of this training\, monitoring\, reporting and certification purposes only.
URL:https://lscthub.co.uk/events/gp-practice-finance-good-financial-practice-in-a-changing-world-non-clinical/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261029T093000
DTEND;TZID=Europe/London:20261029T123000
DTSTAMP:20260804T140308Z
CREATED:20260804T140308Z
LAST-MODIFIED:20260804T140308Z
UID:61036-1793266200-1793277000@lscthub.co.uk
SUMMARY:Chaperoning in Primary Care (for non-clinical staff)
DESCRIPTION:This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations. \nAbout this course: \n\n\nGMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission\, ensuring you receive training that complies fully with healthcare regulations.\nCulturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected\, regardless of background or identity.\nInteractive and Engaging: Delivered over three hours\, our training encourages conversation\, questions\, and sharing of real-life examples.\nFocused on Primary Care Settings: Unlike generic chaperone courses\, ours is specifically tailored for general practice staff.\nIn-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities\, and become aware of unconscious biases that may affect patient comfort.\nSafeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before\, during\, or after the examination.\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/chaperoning-in-primary-care-for-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T093000
DTEND;TZID=Europe/London:20261106T123000
DTSTAMP:20260804T140445Z
CREATED:20260804T140433Z
LAST-MODIFIED:20260804T140445Z
UID:61038-1793957400-1793968200@lscthub.co.uk
SUMMARY:Understanding Blood Tests and Results Training (for non-clinical staff)
DESCRIPTION:The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists\, HCAs\, GPAs\, care coordinators\, and other support staff. No clinical background is required. \n\n\nThis interactive course helps you build a working knowledge of blood tests and their results\, giving you the confidence to support patients and colleagues more effectively in your practice. \nBy the end of this course\, you will: \n\n\nUnderstand why blood tests are done and what they look for\nRecognise common test names and abbreviations\nFeel more confident discussing test results with patients or clinical staff\nKnow when to escalate or seek clinical advice based on the results\nBe a more informed and valuable part of your primary care team\n\n\nWhat the Understanding Blood Tests and Results Training Course for Non-clinical staff covers\n\n1. Why Blood Tests Matter in Primary Care\nYou’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying\, diagnosing\, and managing a wide range of conditions like diabetes\, anaemia\, infections\, and more.\n2. Common Blood Tests Explained\nWe break down the most frequently requested blood tests in primary care\, using clear\, jargon-free language. Learn about:\n\nFull Blood Count (FBC)\nLiver Function Tests (LFTs)\nKidney Function (U&Es)\nHbA1c and cholesterol levels\nThyroid testing and more\n\n3. Understanding Results and Therapeutic Ranges\nYou’ll learn what normal ranges look like\, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results.\n4. Practical Scenarios and Real-World Examples\nUsing real-life case studies\, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice.\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training-for-non-clinical-staff-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T093000
DTEND;TZID=Europe/London:20261118T123000
DTSTAMP:20260804T143314Z
CREATED:20260804T140535Z
LAST-MODIFIED:20260804T143314Z
UID:61041-1794994200-1795005000@lscthub.co.uk
SUMMARY:Excellent Customer Care (for non-clinical staff)
DESCRIPTION:For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.\nThe course dives into the art of delivering exceptional client experiences\, focusing on creating a culture of empathy\, efficiency\, and professionalism.Course Aims: \n\n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why people demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging behaviours\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\n\nDefining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care\, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions\, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.\nUnderstanding Client Expectations: Participants will explore the nuances of personal demands\, even those unspoken\, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations\, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.\nManaging Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication\, staff will be able to foster more compassionate and effective interactions\, even in difficult conversations\, strengthening patient relationships.\nTeam Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed\, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.\nQueue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency\, directly contributing to higher client satisfaction.\nReducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional\, respectful communication during telephone interactions\, ensuring that all communication\, whether in person or on the phone\, maintains the same high standard of care.\n\n\n\n\nThis is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting. \nPLEASE NOTE:  Resources are only available to attendees.  Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
URL:https://lscthub.co.uk/events/excellent-customer-care-for-non-clinical-staff-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
END:VCALENDAR