SNOMED Clinical Coding Training (for non-clinical staff)
2026-09-24 09:30 - 12:30 (Europe/London)
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
Course Aims:

What is Snomed CT
Snomed Coding and concepts (England and Wales)
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding misconceptions
Patient access
Snomed search browsers
Improving data quality

This SNOMED training course is designed for clinical coders of all experience levels, providing you with the essential techniques and knowledge to confidently find the correct codes for your primary care team.

Read Coding vs. SNOMED:
In Scotland and Northern Ireland, Read codes are used, while in England and Wales (from April 2025), SNOMED codes will be the standard.

For Experienced Clinical Coders:

Stay up-to-date with the latest techniques for improving coding accuracy and relevance to both clinicians and patients.
Delve into advanced coding scenarios and case studies to enhance your skills.
Refine your expertise with our advanced SNOMED training course, tailored to the needs of experienced coders.

For Non-Experienced Clinical Coders:

Begin your coding journey with our introductory SNOMED training, covering all the essential background and principles of SNOMED CT terminology.
Build a solid foundation in SNOMED CT coding and terminology.
Learn through interactive and engaging training materials to make coding concepts easy to understand.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Understanding Blood Tests and Results Training (for non-clinical staff)
2026-09-25 13:30 - 16:30, 2026-11-06 09:30 - 12:30
The Understanding Blood Tests and Results training course is specifically created for roles such as GP receptionists, HCAs, GPAs, care coordinators, and other support staff. No clinical background is required.

This interactive course helps you build a working knowledge of blood tests and their results, giving you the confidence to support patients and colleagues more effectively in your practice.
By the end of this course, you will:

Understand why blood tests are done and what they look for
Recognise common test names and abbreviations
Feel more confident discussing test results with patients or clinical staff
Know when to escalate or seek clinical advice based on the results
Be a more informed and valuable part of your primary care team

What the Understanding Blood Tests and Results Training Course for Non-clinical staff covers

1. Why Blood Tests Matter in Primary Care
You’ll explore the key reasons why blood tests are ordered in general practice — from routine monitoring to investigating symptoms. Understand how they help in identifying, diagnosing, and managing a wide range of conditions like diabetes, anaemia, infections, and more.

2. Common Blood Tests Explained
We break down the most frequently requested blood tests in primary care, using clear, jargon-free language. Learn about:

Full Blood Count (FBC)
Liver Function Tests (LFTs)
Kidney Function (U&Es)
HbA1c and cholesterol levels
Thyroid testing and more

3. Understanding Results and Therapeutic Ranges
You’ll learn what normal ranges look like, and what it might mean when values are too high or too low. This is essential knowledge for anyone supporting patients who call with queries about their blood test results.

4. Practical Scenarios and Real-World Examples
Using real-life case studies, we’ll walk through examples of typical results and patient journeys. This makes it easier to relate what you’ve learned to day-to-day work in a GP practice.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Essential Communication and Care Navigation Skills (for non-clinical staff)
2026-09-30 09:30 - 12:30
In this course, you’ll explore the Essential Care Navigation programme designed to equip healthcare professionals with the skills to navigate the complexities of patient care in primary care settings.
About this course:

What is care navigation, triage and signposting?
Effectively open a care navigation conversation and retain control about its direction
Focusing on what you can offer and not worrying about what you can’t
Make the patient feel heard without allowing the patient the opportunity to dictate their solution
Ask insightful questions to elicit the essential information to navigate accurately
Use language carefully to make the patient feel understood and heard
Manage different types of patient responses and attitudes
Creating rapport (both on the phone and F2F)
Managing different types of patient responses (oversharing, embarrassment, anger, communication barriers)
Interrupting and closing off conversations.
Understand more about ARRS.

Learn More About NHS Care Navigation:
To gain a deeper understanding of NHS Care Navigation, we recommend reading the BMA guideline for an in-depth perspective.

In today’s evolving healthcare environment, effective care navigation is crucial for delivering seamless patient experiences. Our Care Navigation Training course focuses on empowering healthcare professionals with the knowledge and tools to excel in GP care navigation.

Essential Care Navigation in Primary Care:
Gain valuable insights into the fundamental principles of care navigation within general practice. Learn the art of starting conversations effectively, asking insightful questions, and maintaining control from the outset. This foundational training ensures you can offer high-quality support to patients navigating the healthcare system.

GP Care Navigation Skills:
Explore the specific nuances of GP care navigation, a core element of patient-centred care. Understand how to guide patients through the healthcare system and connect them with essential services, including ARRS roles (Additional Roles Reimbursement Scheme). Learn to support patients in accessing the full spectrum of primary care services to enhance their care.

Communication Excellence in Care Navigation:
Master the key communication skills essential for managing both phone and face-to-face care navigation conversations. Stay in control of discussions, ensuring that the patient feels respected, heard, and understood. Use the right language to minimize anger and confrontation, making patients more accepting of care navigation options and reducing the likelihood of challenging situations.

Utilising Technology in Care Navigation:
Get an overview of the care navigation software used in primary care settings to streamline processes and enhance the patient experience.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Mind That Gap - Mental Wellbeing Workshop
2026-10-01 13:00 - 16:00
Mind That Gap is a wellbeing awareness session that provides you with personal tools and resources to help build and maintain healthy mental wellbeing.

Delivered by Neil Sladen, who has an extensive background in psychology and counselling, this helpful and enjoyable session covers:

How our brain steers our mental wellbeing
How our thinking habits influence our emotions
Practical tips to improve our mental wellbeing

This is a relaxed session with no role plays or enforced participation.

Content:

Anxiety
Thinking Habits
Resilience
Self-Compassion

Sample Feedback:
“Brilliant course – informative and thought provoking. Lots of hints and tips to use in the future 10/10”
“Excellent session. Relaxed atmosphere. Learnt a lot but not overpowering 10/10”
“Superb Wow Fantastic Loved it really, really useful 10/10”

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Note Summarising (for non-clinical staff)
2026-10-06 09:30 - 12:30
This course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.
About this course:
Primary Care Focused Training: Our course is specifically designed to meet the unique needs of general practice primary care staff, equipping you with the essential skills and techniques needed to accurately and effectively summarise patient notes.

Practical Primary Care Tips: Gain practical insights into the art of note summarising. Our expert-led training will give you the confidence, knowledge, and skills to extract critical information, ensuring your summaries are concise, accurate, and aligned with the needs of primary care professionals.

Note Summariser Certification: Stay on top of your CPD (Continuing Professional Development) with our certified note summarising course, designed to ensure that you maintain your professional development and meet training requirements.

Tried and Tested Summarising Protocol: Ensure consistent summarising across your entire team by using the Striding Edge Summarising Template, developed to standardise and streamline your note-taking process.

Bespoke Content: We offer plenty of opportunities for delegates to ask their personal queries, ensuring everyone leaves with their questions answered and feeling confident in their summarising abilities.

Suitable for All Clinical Systems: Our note summarising training is suitable for users of all major clinical systems, including EMIS, Vision, and Systm1. No matter what system you use, our training is adaptable to your needs.

Note Summarising Key Aims

What should be summarised?
What can be omitted?
When is active/past used?
When is significant/major/code 1 used?
Summarising sensitive data
Summarising family records
Summarising protocol provided.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Medical Terminology and Abbreviations
2026-10-15 13:00 - 16:00
All bookings are subject to our cancellation policy (details can be found here www.lscthub.co.uk). If you do not attend you/your employer will be charged at the cost of the course. The cost is stated in the non funded ticket section

For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
Learner Objectives:
By the end of the session, participants should be able to:

Understand how medical terms are built
Be able to identify the main components of a medical term and their meanings
Be able to break down unfamiliar terms to identify their meaning

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Supporting Neurodivergent Patients in Primary Care (for Non-Clinical Staff)
2026-10-22 09:30 - 12:30
This Supporting Neurodivergent Patients in Primary Care programme helps participants develop the knowledge, confidence and practical communication skills to provide more inclusive, compassionate and person-centred care for neurodivergent patients.

Develop a greater understanding of neurodiversity and the different ways people may experience the world
Recognise that every neurodivergent person is an individual with their own strengths, preferences and support needs
Explore the experiences and barriers that neurodivergent patients may encounter when accessing primary care services
Recognise how communication, language, environments and processes can influence a patient’s experience of care
Develop practical communication strategies that help neurodivergent patients feel heard, understood and respected
Understand how small adjustments can improve access, confidence and patient experience
Recognise sensory, cognitive and communication differences that may influence healthcare interactions
Develop confidence in adapting conversations to meet individual communication preferences
Explore approaches that reduce anxiety and create psychologically safer healthcare interactions
Understand the importance of curiosity, empathy and avoiding assumptions based on diagnoses or labels
Recognise the role of every member of the primary care team in creating inclusive services
Reflect on how inclusive communication supports equality, patient-centred care and positive healthcare experiences

By the end of the course, participants will feel more confident recognising, understanding and supporting neurodivergent patients through compassionate, inclusive everyday communication.
This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

GP Practice Finance – Good Financial Practice in a Changing World (Non-Clinical)
2026-10-27 13:00 - 15:00
This practical and informative session provides an overview of good financial management within General Practice, helping participants understand the key principles of maintaining financial stability and profitability in an increasingly complex healthcare environment. The course will explore effective financial planning, budgeting and forecasting processes, as well as the importance of understanding NHS and PCSE financial systems, including NHS Pensions.

Course Aims:

Understanding and taking control of practice finances
Exploring what a profitable General Practice looks like
Identifying practical strategies to improve financial performance
Developing effective budgeting and forecasting skills
Understanding PCSE processes and their impact on practice finances
Increasing knowledge of NHS Pension arrangements and responsibilities
Recognising opportunities and challenges in the changing primary care landscape
Supporting informed financial decision-making within General Practice

Getting Control of Your Finances: Participants will gain a clearer understanding of practice finances, including financial reporting, income streams, expenditure management and key financial indicators. The session will provide practical approaches to improving financial oversight and ensuring greater control of practice resources.
What Does a Profitable General Practice Look Like? This section explores the characteristics of financially successful GP practices and examines the factors that contribute to sustainable profitability. Participants will learn how to identify opportunities for improvement and implement strategies that support long-term financial resilience.
Budgeting and Forecasting: Effective financial planning is essential in an evolving healthcare environment. This session will cover the principles of budgeting and forecasting, enabling participants to plan confidently for future income, expenditure and workforce requirements while managing financial risks and uncertainties.
PCSE and NHS Pensions: Participants will receive an overview of Primary Care Support England (PCSE) processes and their financial implications for practices, alongside key information relating to NHS Pension Scheme responsibilities, administration and common issues that practices need to be aware of.
Financial Management in a Changing World: The course will consider the current challenges and opportunities facing General Practice finances, helping attendees understand how to adapt financial strategies to support sustainable and effective service delivery.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

You will receive a certificate post training for your attendance. Places are limited, if you have booked a place, please ensure you attend.
If you have any additional needs or requirements to attend this session, please contact us at mbpcc.lscthub@nhs.net.
By signing up you agree for your information to be stored and shared by the Training Hub and with the Training Provider, NHSE and NHS ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Chaperoning in Primary Care (for non-clinical staff)
2026-10-29 09:30 - 12:30
This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.
About this course:

GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with healthcare regulations.
Culturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected, regardless of background or identity.
Interactive and Engaging: Delivered over three hours, our training encourages conversation, questions, and sharing of real-life examples.
Focused on Primary Care Settings: Unlike generic chaperone courses, ours is specifically tailored for general practice staff.
In-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities, and become aware of unconscious biases that may affect patient comfort.
Safeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before, during, or after the examination.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.

Excellent Customer Care (for non-clinical staff)
2026-11-18 09:30 - 12:30
For Admin and Clerical Staff working in Lancashire and South Cumbria General Practice.
The course dives into the art of delivering exceptional client experiences, focusing on creating a culture of empathy, efficiency, and professionalism.Course Aims:

Defining excellent customer care
Why first impressions are so critical
Understanding why people demand and don’t ask
Understand why we feel challenged by ‘unreasonable’ expectations
How empathy affects our reactions and how to become more empathetic in challenging conversations
Creating more effective team approaches to dealing with challenging behaviours
Managing anger and complaints more effectively.
Managing queues more effectively
Reducing abuse on the phone

Defining Excellent Customer Care: The course begins by defining what truly constitutes excellent customer care, emphasising its profound impact on client satisfaction and the overall service quality. Participants will gain essential insights into the critical role of first impressions, understanding that initial interactions play a vital role in setting the tone for positive and lasting experiences.
Understanding Client Expectations: Participants will explore the nuances of personal demands, even those unspoken, and learn how to anticipate patient needs. We focus on the psychological aspects that shape patient expectations, enabling staff to proactively address and exceed these needs to ensure high patient satisfaction.
Managing Unreasonable Expectations: Handling unreasonable expectations can be challenging. This course equips participants with practical tools for navigating such situations with empathy and professionalism. By understanding the importance of empathetic communication, staff will be able to foster more compassionate and effective interactions, even in difficult conversations, strengthening patient relationships.
Team Approaches to Challenging Behaviour: The course covers how to build an effective team approach for dealing with challenging behaviours. Anger management techniques and effective complaint resolution are addressed, ensuring that participants can turn potential conflicts into opportunities for service improvement and a more positive patient experience.
Queue Management and Service Efficiency: Efficient queue management is a key practical element of excellent customer care. Participants will learn strategies to reduce wait times and improve overall service efficiency, directly contributing to higher client satisfaction.
Reducing Phone Abuse and Ensuring Respectful Communication: The course also focuses on managing phone abuse and promoting professional, respectful communication during telephone interactions, ensuring that all communication, whether in person or on the phone, maintains the same high standard of care.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.
PLEASE NOTE: Resources are only available to attendees. Please ensure that you either put your name in the chat or use the QR code to register your attendance via your Medtribe account when you log onto the session.
