Chaperoning
2025-09-17 13:30 - 16:30, 2025-12-03 09:30 - 12:30, 2026-01-14 09:30 - 12:30 (Europe/London)
OVERVIEW
The course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances.
We then go on to examine the roles and responsibilities of chaperones, including developing their knowledge as to an extended definition of intimate examinations, where to stand, what to say and do.
We also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made.
AIMS

Clarifying definitions

The concept of ‘intimacy’

Roles and responsibilities of the partners and the chaperone

What the chaperone should be looking for whilst present

Issues of consent: when and how it should be gained

Risk areas in conducting intimate examinations

Challenges to the gmcs ‘same sex chaperone’ guidance,

The themes to be addressed in a practice chaperone policy

Reporting concerns

Providing a chaperoning policy

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Speaking to people with English as a second language
2025-09-18 13:30 - 15:30
Places are limited. If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
Aimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face, on the phone and in writing.
WHO SHOULD ATTEND?
All Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)
Pen/Paper
Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
1 hour (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

SNOMED
2025-10-02 09:30 - 12:30, 2025-11-11 09:30 - 12:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QOF and quality.

AIMS

To examine the reasons for coding
Introducing Snomed Concepts
Explaining how concepts can be used to increase accuracy.
To explain searching techniques for coding
To develop an understanding of common coding errors and how to make good
Showing how common Read terms map into Snomed
Snomed search browsers
To concentrate on improving data quality by correct coding

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

How to get your practice CQC ready
2025-10-08 09:30 - 11:00
This session is suitable for Practice Managers , assistant managers and operations managers . An hour and a half session to go over the areas of general practice that you need to prepare to be CQC ready, ahead of any planned inspection, to avoid a last minute panic. We will cover Safeguarding, Infection Control, Health and Safety; HR records and more. Handouts will be available after the session for attendees.

How to get your practice CQC ready - Masterclass Non-Clinical Training
2025-10-21 11:30 - 13:00

Group 5 - Mentor Session 1
2025-10-22 09:00 - 10:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.

Group Mentoring for Managers Cohort 5
2025-10-22 09:00 - 10:30, 2025-11-05 09:00 - 10:30, 2025-11-20 14:00 - 15:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Wednesday 22nd October, 9.00am: Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 5th November, 9.00am: Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 20th November, 2.00pm: HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Friday 28th November, 2.00pm: Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Finance Masterclass (Non-clinical training for managerial staff)
2025-10-31 14:00 - 15:30
This one and a half hour session gives you the time and understanding to work through the GMS statement; look at ways to improve the practice finances with ‘quick wins’ and how to navigate PCSE’s role in practice finance.

Group 5 - Mentor Session 2
2025-11-05 09:00 - 10:30

Essential Care Navigation (Non clinical staff)
2025-11-12 13:30 - 16:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
With the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see), practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour.
This Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.
AIMS

What is care navigation?

Why is care navigation essential in taking primary care forward?

Recognising the care navigation we are already doing.

Understanding that signposting is not triage

Tips to ensure that patients have confidence in the process

Supporting patients who are reluctant to not see a GP

Managing aggression and frustration

Minimising abuse

Developing self-confidence in the role

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.

2025-11-20 09:00 - 10:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Wednesday 22nd October, 9.00am: Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.

2) Wednesday 5th November, 9.00am: Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.

3) Thursday 20th November, 2.00pm: HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.

4) Friday 28th November, 2.00pm: Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Group 5 - Mentor Session 3
2025-11-20 14:00 - 15:30

Group 5 - Mentor Session 4
2025-11-28 14:00 - 15:30

Group Mentoring for Managers Cohort 5
2025-11-28 14:00 - 15:30

Speaking with people who have English as a second language
2025-12-02 13:00 - 15:00

Essential Care Navigation
2025-12-10 09:30 - 12:30

Group Mentoring for Managers - Cohort 6
2026-01-15 11:30 - 13:00
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

Chaperoning in Primary Care
2026-01-27 09:30 - 12:30
This online Primary Care Chaperone course is designed for non-clinical staff who may be asked to act as chaperones and require formal training in intimate examinations.

GMC and CQC Aligned: This course meets strict standards set by the General Medical Council and Care Quality Commission, ensuring you receive training that complies fully with healthcare regulations.
Culturally Sensitive: We raise awareness of cultural diversity so chaperones can ensure all patients feel safe and respected, regardless of background or identity.
Interactive and Engaging: Delivered over three hours, our training encourages conversation, questions, and sharing of real-life examples.
Focused on Primary Care Settings: Unlike generic chaperone courses, ours is specifically tailored for general practice staff.
In-Depth Understanding of Intimate Examinations: Learn to appreciate each patient’s unique preferences and vulnerabilities, and become aware of unconscious biases that may affect patient comfort.
Safeguarding and Reporting: Understand your role in safeguarding and how to report any concerns or complaints raised before, during, or after the examination.

Group Mentoring for Managers Cohort 6
2026-01-28 11:30 - 13:00, 2026-02-24 12:00 - 13:30
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.

We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.
Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.

2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.

3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.

4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.

Understanding Bloods
2026-02-06 09:30 - 12:30
COURSE OVERVIEW:
In the dynamic landscape of healthcare, an understanding of blood tests is invaluable for non-clinicians. This course equips participants with the knowledge to navigate the complexities of blood tests, fostering confidence and competence in interpreting results.
MEDICAL NECESSITY:
Participants will delve into the medical reasons behind various blood tests, exploring the diagnostic and monitoring purposes they serve. Understanding the rationale for specific tests empowers non-clinicians to appreciate the role of blood work in uncovering and managing a range of health conditions. From routine screenings to targeted assessments, the course elucidates the diversity of tests employed in primary care.
THERAPEUTIC RANGES:
A crucial aspect of the course is the exploration of therapeutic ranges. Participants will gain insights into the optimal levels of various blood components and the implications of deviations from these norms. Understanding therapeutic ranges is fundamental to recognizing when intervention or further investigation is warranted, ensuring timely and effective patient care.
PRACTICAL APPLICATIONS:
The course goes beyond theoretical knowledge, incorporating real-world case studies and scenarios. Participants engage in practical exercises, simulating the analysis of diverse blood test results. This hands-on approach enhances their ability to apply theoretical concepts to actual clinical situations.
OUTCOME:
Upon completion, participants emerge with a heightened proficiency in understanding blood tests and results. This newfound expertise enables non-clinicians to contribute effectively to the collaborative healthcare environment, ensuring optimal patient outcomes.
AIMS

Clarification of terminology
Understanding blood components
Medical reasons behind the blood tests
Why the blood tests are important

WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and ICB, for the delivery of this training, monitoring, reporting and certification purposes only.

Note Summarising
2026-02-10 13:30 - 16:30
Places are limited . If you cannot attend this training, please ensure you have cancelled your place so that others can book on.
OVERVIEW
The course will raise confidence, eliminates the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QOF and quality.
WHO SHOULD ATTEND?
Non-Clinical Primary Care Staff
WHAT DO I NEED?

MS TEAMS (join on the app or online)

Pen/Paper

Preferably a camera and mic to participate

HOW LONG IS THE COURSE?
3 hours (Virtual)
HOW TO JOIN?
You will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
By signing up you agree for your information to be stored and shared by the Training hub, with the Training Provider and with NHSE and HEE, for the delivery of this training, monitoring, reporting and certification purposes only.

Year end 25.26 Masterclass (Non-clinical for managerial staff)
2026-02-11 09:00 - 10:00, 2026-03-06 14:00 - 15:00
This 60 minute session gives an overview of year end requirements- and includes handy checklist template handouts and getting through QOF guidance.

Group Mentoring for Managers Cohort 6
2026-02-12 09:30 - 11:00
As a Manager, or an Assistant Manager who aspires to become a Practice Manager, there are times when we need a little extra help. The offer is for group mentorship with a long standing experienced manager and qualified coach. This is a safe and confidential space to bring your thoughts and worries to take part in a facilitated conversation.

Each group of 12 will be offered 4 sessions. Each session is 1 ½ hours in length. After each session they will be sent a write up of the sessions and anything relevant handouts as discussed in the session. If they cannot attend a session they will still get all of the handouts and write ups as they are part of the group. It is an interactive session- they must attend with a working camera and microphone as this is mentorship- so they will be talking and interacting. Everything discussed is confidential within the sessions.
We are putting on 4 sessions. You must sign up to all 4 sessions even if unable to attend all – simply select the date from the drop down box.Please do not share this link with anyone as all participants must be approved

SESSIONS
1) Thursday 15th January 11.30am -1.00pm Juggling time:
This session will look at juggling our time to complete everything – delegation and ways to manage time in the management role. Please bring with you your stories and areas that you want to discuss.
2) Wednesday 28th January 11.30am-1.00pm Finance:
This session works through finance questions that you have – from understanding your GMS statement to how to make the surgery more profitable. Please bring your questions and discussion topics with you.
3) Thursday 12th February 9.30am -11.00am HR situations for discussion:
This session is a safe space to come with all of the questions that you have on HR – from partnership issues to staff disciplinary and grievances. Please bring your questions and discussion topics with you.
4) Tuesday 24th February 12 noon- 1.30pm Resilience :
This session works through managers trying to remain resilient in challenging times – hints and tips. Please bring your questions and discussion topics with you.
Although the headline subjects are in place- the mentees are able to ask burning questions if they have had a difficult situation that week etc.

This is an interactive session and you will be expected to interact. Please ensure you have a camera and microphone available to attend the meeting.

Places are limited, if you have booked a place, please ensure you attend.
If you are no longer able to attend, please cancel your place. If you are struggling with booking or cancelling your place, please contact us.
By signing up you agree for your information to be stored and shared by the Training hub and with the Training Provider and NHSE, for the delivery of this training, monitoring, reporting and certification purposes only.
