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BEGIN:VEVENT
DTSTART;TZID=UTC:20230623T093000
DTEND;TZID=UTC:20230623T163000
DTSTAMP:20260421T212753
CREATED:20230419T155053Z
LAST-MODIFIED:20230419T155053Z
UID:32142-1687512600-1687537800@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 3
DESCRIPTION:Workshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 3 \nBy the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance\, for patient safety \,of both working to protocols and learning from experience. Delegates will not only have time to learn\, share and reflect but will also develop a personal action plan and some simple templates \nLevel 3 incorporates an online assessment for each candidate taken in their own time at the practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhat are we doing now ?\nWhat is the required change ?\nWhat is our route map ?\nHow to do this safely?\nManaging potential risk – a 5 stage approach\nThe importance of Clinical Governance\nGP Champion\nMedico-legal considerations\nHow to work effectively and efficiently\nThe importance of protocols\nWhat are they ?\nWhat makes a good\, safe\, effective protocol ?\nKnowing your limitations\nReviewing a simple protocol\nThe Importance of the audit cycle/feedback cycle\nWho is responsible for what ?\nCompliance with CQC’s 5 key questions\nLearning from experience and the the PDSA cycle\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-3-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230622T140000
DTEND;TZID=UTC:20230622T170000
DTSTAMP:20260421T212753
CREATED:20221116T095055Z
LAST-MODIFIED:20221116T095055Z
UID:26848-1687442400-1687453200@lscthub.co.uk
SUMMARY:Note Summarising Training
DESCRIPTION:OVERVIEW \n  \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of summarising in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n  \n\nWhat should be summarised?\nWhat can be omitted?\nWhen is active/past used?\nWhen is significant/minor used?\nSummarising sensitive data\nSummarising family records\nSummarising protocol provided.\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n  \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n  \n3 hours (Virtual) \n  \nHOW TO JOIN? \n  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/note-summarising-training-4/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230620T090000
DTEND;TZID=UTC:20230620T120000
DTSTAMP:20260421T212753
CREATED:20230215T165818Z
LAST-MODIFIED:20230215T165818Z
UID:30287-1687251600-1687262400@lscthub.co.uk
SUMMARY:Managing Difficult Telephone Conversations Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nThis interactive course enhances telephone skills to enable your team to develop better rapport with patients\, control conversations better\, care navigate and also to reduce difficult conversations/abuse. \n  \nAIMS \n\nGetting the Best out of Patients on the Phone\nCreating the personal connections that are lost in face to face contact\nHow your choice of words matters\nMaking a great start to create a personal connection\nTechniques to reduce the likelihood of abuse\nNoticing the patient’s mood and flexing your language to create empathy\nQuestion techniques to ensure that we get the information we need from the patient to care navigate effectively\nDealing with patients who say too much\nDealing with patients who might be aggressive or angry\nDealing with patients who don’t say enough\nDealing with patients with communication challenges\nRecovering after a tough conversation\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual) \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/managing-difficult-telephone-conversations-training-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230616T093000
DTEND;TZID=UTC:20230616T163000
DTSTAMP:20260421T212753
CREATED:20230419T154958Z
LAST-MODIFIED:20230419T154958Z
UID:32140-1686907800-1686933000@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 2
DESCRIPTION:Workshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 2 \nBy the end of this workshop delegates will have an overview understanding of the Read coding\, and medical terminology needed to enable them to fully contribute to the safe\, practice application of “Correspondence Management”. \nDelegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice. \nLevel 2 incorporates an online assessment for each candidate taken in their own time at the practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nRead Codes\nPurpose\nDefinition\nStructure\nEpisodicity\nCommon abbreviations\nCodes derived from Secondary Care\nMedical Terminology\nWord structure and building blocks\nMajor body systems and organs\nCommon tests & investigations\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-2-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230615T100000
DTEND;TZID=UTC:20230615T163000
DTSTAMP:20260421T212753
CREATED:20221212T110003Z
LAST-MODIFIED:20221212T110003Z
UID:28044-1686823200-1686846600@lscthub.co.uk
SUMMARY:Supervisory and Leadership Skills Training
DESCRIPTION:OVERVIEW \nSupervisors and team leaders are often individuals who have made the transition from being one of the team to leading the team\, or have arrived to take charge of an established team. This can create challenges. Supervision requires great people\, communication\, and motivational skills and this is what attending the course will help you to develop. By the end of the course you will understand the principles of leading teams\, have strategies to communicate and delegate effectively\, be able to motivate your team and feel more confident. \nAIMS \n\nMaking teams that perform\nBeing a creditable team leader\nEffective delegation\nGiving inspiring feedback\nMotivating yourself and others\nGreat communication\n\nWHO SHOULD ATTEND? \nAll established and new team leaders/managers working within primary care \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \nFull day (virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/supervisory-and-leadership-skills-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230614T090000
DTEND;TZID=UTC:20230614T120000
DTSTAMP:20260421T212753
CREATED:20230327T125108Z
LAST-MODIFIED:20230327T125108Z
UID:31507-1686733200-1686744000@lscthub.co.uk
SUMMARY:Excellent Customer Care Training
DESCRIPTION:OVERVIEW \nAn innovative course defining what excellent customer service truly is through the understanding of how the patient thinks and feels. We teach strategies to ensure high quality conversations between staff and patient. Our Excellent Customer Service course received national awareness having been discussed on BBC Breakfast News\, Radio 5 Live and also in the Mail on Sunday. This course really makes a difference! \n  \nAIMS \n\nDefining excellent customer care\nWhy first impressions are so critical\nUnderstanding why patients demand and don’t ask\nUnderstand why we feel challenged by ‘unreasonable’ expectations from patients\nHow empathy affects our reactions and how to become more empathetic in challenging conversations\nCreating more effective team approaches to dealing with challenging patients\nManaging anger and complaints more effectively.\nManaging queues more effectively\nReducing abuse on the phone\n\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/excellent-customer-care-training-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230608T093000
DTEND;TZID=UTC:20230608T110000
DTSTAMP:20260421T212753
CREATED:20221212T105841Z
LAST-MODIFIED:20221212T105841Z
UID:28040-1686216600-1686222000@lscthub.co.uk
SUMMARY:Speaking to people with English as a second language training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \nOVERVIEW \nAimed at helping staff talk to patients/clients who don’t speak English as a first language. It gives tips on communicating face to face\, on the phone and in writing. \nWHO SHOULD ATTEND? \nAll Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n1 hour (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/speaking-to-people-with-english-as-a-second-language-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230607T090000
DTEND;TZID=UTC:20230607T120000
DTSTAMP:20260421T212753
CREATED:20221116T094950Z
LAST-MODIFIED:20221116T094950Z
UID:26846-1686128400-1686139200@lscthub.co.uk
SUMMARY:SNOMED Training
DESCRIPTION:OVERVIEW \n  \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n  \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n  \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n  \n3 hours (Virtual) \n  \nHOW TO JOIN? \n  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/snomed-training-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230606T090000
DTEND;TZID=UTC:20230606T120000
DTSTAMP:20260421T212753
CREATED:20230215T155425Z
LAST-MODIFIED:20230215T155425Z
UID:30249-1686042000-1686052800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/essential-care-navigation-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230602T093000
DTEND;TZID=UTC:20230602T130000
DTSTAMP:20260421T212753
CREATED:20230419T154854Z
LAST-MODIFIED:20230419T154854Z
UID:32138-1685698200-1685710800@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 1
DESCRIPTION:Workshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 1 \nBy the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently. \nThis level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhere are we now ?\nWhat is “Correspondence Management” ?\nWhat are its benefits ?\nHow does it work ?\nWhat may be some of the barriers to introducing this change?\nWhat is Clinical Governance and why it is important?\nHow to ensure work and information is progressed in a Safe\, Efficient and Timely manner\nHow “Correspondence Management” improves the Patient experience\nThe importance of understanding Read Codes & medical terminology\nHow to recognise clinically relevant information within correspondence\nHow to process and action a letter to completion or forward to correct recipient\nThe importance of – Audit – feedback tools– Significant event reviews\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-1-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230601T090000
DTEND;TZID=UTC:20230601T120000
DTSTAMP:20260421T212753
CREATED:20230215T155421Z
LAST-MODIFIED:20230215T155421Z
UID:30248-1685610000-1685620800@lscthub.co.uk
SUMMARY:Essential Care Navigation
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/essential-care-navigation/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230526T093000
DTEND;TZID=UTC:20230526T163000
DTSTAMP:20260421T212753
CREATED:20230324T163229Z
LAST-MODIFIED:20230328T070300Z
UID:31473-1685093400-1685118600@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 3
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nWorkshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 3 \nBy the end of this workshop delegates will have both consolidated their learning from previous workshops and also grown their understanding of the importance\, for patient safety \,of both working to protocols and learning from experience. Delegates will not only have time to learn\, share and reflect but will also develop a personal action plan and some simple templates \nLevel 3 incorporates an online assessment for each candidate taken in their own time at the practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhat are we doing now ?\nWhat is the required change ?\nWhat is our route map ?\nHow to do this safely?\nManaging potential risk – a 5 stage approach\nThe importance of Clinical Governance\nGP Champion\nMedico-legal considerations\nHow to work effectively and efficiently\nThe importance of protocols\nWhat are they ?\nWhat makes a good\, safe\, effective protocol ?\nKnowing your limitations\nReviewing a simple protocol\nThe Importance of the audit cycle/feedback cycle\nWho is responsible for what ?\nCompliance with CQC’s 5 key questions\nLearning from experience and the the PDSA cycle\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-3/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230524T090000
DTEND;TZID=UTC:20230524T120000
DTSTAMP:20260421T212753
CREATED:20230215T170839Z
LAST-MODIFIED:20230215T170839Z
UID:30301-1684918800-1684929600@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \n  \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/chaperoning-training-5/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230519T093000
DTEND;TZID=UTC:20230519T163000
DTSTAMP:20260421T212753
CREATED:20230324T161215Z
LAST-MODIFIED:20230324T161722Z
UID:31471-1684488600-1684513800@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 2
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nWorkshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 2 \nBy the end of this workshop delegates will have an overview understanding of the Read coding\, and medical terminology needed to enable them to fully contribute to the safe\, practice application of “Correspondence Management”. \nDelegates will also receive a number of standard checklists and templates which they will then be able to adapt for their Practice. \nLevel 2 incorporates an online assessment for each candidate taken in their own time at the practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nRead Codes\nPurpose\nDefinition\nStructure\nEpisodicity\nCommon abbreviations\nCodes derived from Secondary Care\nMedical Terminology\nWord structure and building blocks\nMajor body systems and organs\nCommon tests & investigations\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-2/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230517T140000
DTEND;TZID=UTC:20230517T170000
DTSTAMP:20260421T212753
CREATED:20221116T094752Z
LAST-MODIFIED:20221116T094752Z
UID:26844-1684332000-1684342800@lscthub.co.uk
SUMMARY:Care Navigation Training
DESCRIPTION:OVERVIEW \n  \nWith the Forward View requiring that primary care takes the lead on signposting patients to the most appropriate support (other than the GP they want to see)\, practice staff will need to learn a range of skills in holding these conversations and dealing with the challenges of patient expectation and behaviour. \n  \nThis Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs. \n  \nAIMS \n  \n\nWhat is care navigation?\nWhy is care navigation essential in taking primary care forward?\nRecognising the care navigation we are already doing.\nUnderstanding that signposting is not triage\nTips to ensure that patients have confidence in the process\nSupporting patients who are reluctant to not see a GP\nManaging aggression and frustration\nMinimising abuse\nDeveloping self-confidence in the role\n\nWHO SHOULD ATTEND? \n  \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n  \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n  \n3 hours (Virtual) \n  \nHOW TO JOIN? \n  \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/care-navigation-training-28/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230516T093000
DTEND;TZID=UTC:20230516T123000
DTSTAMP:20260421T212753
CREATED:20221212T105921Z
LAST-MODIFIED:20221212T105921Z
UID:28042-1684229400-1684240200@lscthub.co.uk
SUMMARY:Understanding blood tests and results training
DESCRIPTION:OVERVIEW \nThe course aims to develop a good understanding of the most common blood tests taken in general practice. \nWe explore the medical reasons why these blood tests are required\, including discussion of the therapeutic ranges and why this is important. \nAIMS \n\nClarification of terminology\nUnderstanding blood components\nMedical reasons behind the blood tests\nWhy the blood tests are important\n\nWHO SHOULD ATTEND? \n\nSecretaries\nNon Clinicians\nReceptionists\nHeath care assistants\n\nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n2 hours (Virtual) \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/understanding-blood-tests-and-results-training/
CATEGORIES:Non-Clinical Staff Training
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230512T093000
DTEND;TZID=UTC:20230512T130000
DTSTAMP:20260421T212753
CREATED:20230324T161130Z
LAST-MODIFIED:20230328T070250Z
UID:31469-1683883800-1683896400@lscthub.co.uk
SUMMARY:Correspondence Management Workshop - Level 1
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nWorkshop Objective \nThis aims to equip operational administrative staff to safely and efficiently take actions where appropriate\, and which may include forwarding correspondence to another member of the team\, or passing letters to a GP for action if a clinical decision is required. It is a more advanced task than document processing or coding alone. \nIt requires support staff to have the requisite skills and confidence to consistently make safe and informed decisions about how to code a letter and its contents in the patient record\, how to use an approved protocol for deciding which letters need to be sent to a GP and with what level of urgency\, and when to ask for help. \n  \nAIM – Level 1 \nBy the end of this workshop delegates will have an overview and a clear understanding of the operational value and importance of “Correspondence Management”. Both for improving the patient journey and for helping their Practice to manage workload more effectively and efficiently. \nThis level promotes a shared understanding and awareness of the potential positive impact of “Correspondence Management” on General Practice. \nThe topics that will be covered include; \n\nWelcome\, introductions and objectives\nWhere are we now ?\nWhat is “Correspondence Management” ?\nWhat are its benefits ?\nHow does it work ?\nWhat may be some of the barriers to introducing this change?\nWhat is Clinical Governance and why it is important?\nHow to ensure work and information is progressed in a Safe\, Efficient and Timely manner\nHow “Correspondence Management” improves the Patient experience\nThe importance of understanding Read Codes & medical terminology\nHow to recognise clinically relevant information within correspondence\nHow to process and action a letter to completion or forward to correct recipient\nThe importance of – Audit – feedback tools– Significant event reviews\nAction Plan\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \nFull day (9:30-16:30) Virtual \n  \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/correspondence-management-workshop-level-1/
CATEGORIES:Non-Clinical Staff Training
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230510T090000
DTEND;TZID=UTC:20230510T120000
DTSTAMP:20260421T212753
CREATED:20221116T094356Z
LAST-MODIFIED:20221116T094356Z
UID:26842-1683709200-1683720000@lscthub.co.uk
SUMMARY:Difficult Telephone Conversations Training
DESCRIPTION:This interactive course enhances telephone skills to enable your team to develop better rapport with patients\, control conversations better\, care navigate and also to reduce difficult conversations/abuse. \nAIMS \n\nGetting the Best out of Patients on the Phone\nCreating the personal connections that are lost in face to face contact\nHow your choice of words matters\nMaking a great start to create a personal connection\nTechniques to reduce the likelihood of abuse\nNoticing the patient’s mood and flexing your language to create empathy\nQuestion techniques to ensure that we get the information we need from the patient to care navigate effectively\nDealing with patients who say too much\nDealing with patients who might be aggressive or angry\nDealing with patients who don’t say enough\nDealing with patients with communication challenges\nRecovering after a tough conversation\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \nThis is a 3 hour course. \nHOW TO JOIN? \nYou will receive an email a couple of days prior to the event with all training materials and a link to join the MS Teams training session.
URL:https://lscthub.co.uk/events/difficult-telephone-conversations-training/
CATEGORIES:Non-Clinical Staff Training
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BEGIN:VEVENT
DTSTART;TZID=UTC:20230509T133000
DTEND;TZID=UTC:20230509T163000
DTSTAMP:20260421T212753
CREATED:20230327T125014Z
LAST-MODIFIED:20230327T125014Z
UID:31505-1683639000-1683649800@lscthub.co.uk
SUMMARY:SNOMED and Read Coding Training
DESCRIPTION:OVERVIEW \nThe course will raise confidence\, eliminates the most common mistakes with a simple to use structure\, and will improve the quality of the coding in the practice\, which in turn will improve safety\, audit\, QoF and quality. \n  \nAIMS \n\nTo examine the reasons for coding\nIntroducing Snomed Concepts\nExplaining how concepts can be used to increase accuracy.\nTo explain searching techniques for coding\nTo develop an understanding of common coding errors and how to make good\nShowing how common Read terms map into Snomed\nSnomed search browsers\nTo concentrate on improving data quality by correct coding\n\nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/snomed-and-read-coding-training/
CATEGORIES:Non-Clinical Staff Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230427T090000
DTEND;TZID=UTC:20230427T120000
DTSTAMP:20260421T212753
CREATED:20230215T170845Z
LAST-MODIFIED:20230215T170845Z
UID:30300-1682586000-1682596800@lscthub.co.uk
SUMMARY:Chaperoning Training
DESCRIPTION:Places are limited . If you cannot attend this training\, please ensure you have cancelled your place so that others can book on. \n  \nOVERVIEW \nThe course aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines the problematic stereotypes of which patients will be offered a chaperone and in which circumstances. \nWe then go on to examine the roles and responsibilities of chaperones\, including developing their knowledge as to an extended definition of intimate examinations\, where to stand\, what to say and do. \nWe also discuss what information should be reported after a chaperoning consultation and their role in the event of a complaint being made. \n  \nAIMS \n\nClarifying definitions\nThe concept of ‘intimacy’\nRoles and responsibilities of the partners and the chaperone\nWhat the chaperone should be looking for whilst present\nIssues of consent: when and how it should be gained\nRisk areas in conducting intimate examinations\nChallenges to the gmcs ‘same sex chaperone’ guidance\,\nThe themes to be addressed in a practice chaperone policy\nReporting concerns\nProviding a chaperoning policy\n\n  \nWHO SHOULD ATTEND? \nNon-Clinical Primary Care Staff \n  \nWHAT DO I NEED? \n\nMS TEAMS (join on the app or online)\nPen/Paper\nPreferably a camera and mic to participate\n\n  \nHOW LONG IS THE COURSE? \n3 hours (Virtual)
URL:https://lscthub.co.uk/events/chaperoning-training-6/
CATEGORIES:Non-Clinical Staff Training
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